Backup/360° Camera Issue

[CarlsbadChris]

Picked up a ‘23 Z71 about a month ago and having intermittent issues with the backup/360° camera where it’s not operational, maybe happening once every few days. I’ve turned off the ignition and restarted it but that doesn’t fix it. After sitting for maybe 20-30 minutes then it works. Anyone else having this issue? I know the dealer will fix it under warranty but would rather not be without a car for a day if there’s an easy reset/fix.

 

[WalleyeMikeIII]

Take it to the dealer.

 

[SunnyDarling]

Picked up a ‘23 Z71 about a month ago and having intermittent issues with the backup/360° camera where it’s not operational, maybe happening once every few days. I’ve turned off the ignition and restarted it but that doesn’t fix it. After sitting for maybe 20-30 minutes then it works. Anyone else having this issue? I know the dealer will fix it under warranty but would rather not be without a car for a day if there’s an easy reset/fix.

View attachment 390201

Did you get this resolved? I have the same exact issue. 2023 Z71 with 200 miles on it and it has done this to me numerous times.

 

[Murillohnadia06]

Picked up a ‘23 Z71 about a month ago and having intermittent issues with the backup/360° camera where it’s not operational, maybe happening once every few days. I’ve turned off the ignition and restarted it but that doesn’t fix it. After sitting for maybe 20-30 minutes then it works. Anyone else having this issue? I know the dealer will fix it under warranty but would rather not be without a car for a day if there’s an easy reset/fix.

View attachment 390201

I have the same issue with my RST.
Did you get it solved? Or took it to the dealer?

 

[StephenPT]

Here's the TSB for this issue. https://static.nhtsa.gov/odi/tsbs/2023/MC-10231898-0001.pdf

 

[Larsonxjs]

anyone experience this before?

 

[CtrlAltDel23]

Picked up a ‘23 Z71 about a month ago and having intermittent issues with the backup/360° camera where it’s not operational, maybe happening once every few days. I’ve turned off the ignition and restarted it but that doesn’t fix it. After sitting for maybe 20-30 minutes then it works. Anyone else having this issue? I know the dealer will fix it under warranty but would rather not be without a car for a day if there’s an easy reset/fix.

View attachment 390201

2023 Yukon w the exact issue. I’ll repost the fix once I figure this out.

 

[Jspoe13]

View attachment 403785anyone experience this before?

Did you ever find a fix for this?

 

[penncage]

2022 Yukon XL with ~15k mi, same issue - cameras crapped out a couple of days ago. I have an appointment with the dealer tomorrow. Mentioned the TSB, they were aware of it but surprised my 360 cameras were also not working.

I will update on the resolution.

 

[Larsonxjs]

Did you ever find a fix for this?

Nope! With the lock/unlock folding mirror option on. The only explanation I can come up with is that on mornings with heavy dew the camera has a bad connection until dry.

 

[GTPprix]

So my right side camera was going out quite a bit. Finally got a chance to look at the codes and its either the camera module or the VPM. Replaced the camera today hoping it not the VPM as thats a pain to remove; we shall see!

 

[penncage]

2022 Yukon XL with ~15k mi, same issue - cameras crapped out a couple of days ago. I have an appointment with the dealer tomorrow. Mentioned the TSB, they were aware of it but surprised my 360 cameras were also not working.

I will update on the resolution.

Dealer inspected for issues with wiring and found none. They think the VPM was corrupted and replaced it. Cameras work now.

BTW- our issue was a complete camera failure, not intermittent.

 

[GTPprix]

Happy to report (and hopefully I dont jinx it) that my side camera replacement has indeed corrected my issue. Pretty simple as well!

 

[viven44]

Hi all, just wanted to report that on our 2024 Suburban Z71 -- after about 600 miles we had the same problem

- 360 degree button or camera button on screen had no effect when pressed
- Putting vehicle in reverse showed the error shown in the original post

Took it to the dealer. Dealer replaced Module 87816606 - Video processing module which looks to be a >$600 OE part and of course my guess is this part needs to be reprogrammed by dealer to accept the VIN of the vehicle. (Just a wild guess someone with more knowledge can confirm).

That has corrected the issue.

Scared about the future we are heading to with all the computer modules in these newer trucks

 

[contenderv07]

Hi all, just wanted to report that on our 2024 Suburban Z71 -- after about 600 miles we had the same problem

- 360 degree button or camera button on screen had no effect when pressed
- Putting vehicle in reverse showed the error shown in the original post

Took it to the dealer. Dealer replaced Module 87816606 - Video processing module which looks to be a >$600 OE part and of course my guess is this part needs to be reprogrammed by dealer to accept the VIN of the vehicle. (Just a wild guess someone with more knowledge can confirm).

That has corrected the issue.

Scared about the future we are headiing

same here. We just got a Yukon AT4 with less than 300 miles on it and have this error. Have you had any issues since?

 

[viven44]

same here. We just got a Yukon AT4 with less than 300 miles on it and have this error. Have you had any issues since?

No issues since... we have approx. 3400 miles on the odometer.

 

[contenderv07]

No issues since... we have approx. 3400 miles on the odometer.

thanks for that! We took it in and they said they rebooted it and it came up fine, so I dont know

 

[stels22]

Приобрел Z71 23 года выпуска около месяца назад, и у меня периодически возникают проблемы с камерой заднего вида/360°, когда она не работает, может быть, раз в несколько дней. Я выключил зажигание и снова включил его, но это не помогает. После простоя в течение 20-30 минут все работает. У кого-нибудь еще есть такая проблема? Я знаю, что дилер исправит это по гарантии, но я бы предпочел не оставаться без машины ни дня, если есть простой сброс/исправление.

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Такая же проблема, оказался заводской брак, разъем на видеомодуле не был припаян.

 

[MikeG25]

Picked up a ‘23 Z71 about a month ago and having intermittent issues with the backup/360° camera where it’s not operational, maybe happening once every few days. I’ve turned off the ignition and restarted it but that doesn’t fix it. After sitting for maybe 20-30 minutes then it works. Anyone else having this issue? I know the dealer will fix it under warranty but would rather not be without a car for a day if there’s an easy reset/fix.

View attachment 390201

I got the same problem. Could you solve it?

 

[stels22]

У меня та же проблема. Не могли бы вы ее решить?

Я мог бы, но я из России.