2017 occasional Harsh shifting

[Brewder]

We recently purchased a "new to us" 2017 Tahoe with 38k miles. It is in mint condition and we received a 1 year full CPO warranty when purchased. We were told the previous owner was a soccer mom who took immaculate care of the vehicle (no towing) but honestly, who ever really knows. We just returned from a 1,200+ mile road trip and during those two weeks I noticed some harsh downshifts (I believe it was 3rd to 2nd) and what seems to be occasional odd transmission shifts / hunting.

I'm taking it to the dealership to have the Thermal bypass Valve installed (Service Bulletin 21-NA-199) and to do a transmission fluid exchange / filter change. I'm hoping to have it all covered under the CPO warranty.

I'm curious if anyone has been in this similar situation before, and what happened? I'm also curious to know if the actual trans fluid is different than the factory fill from back in 2016 when it was built...?


//Brew

 

[Plimbob]

Brew,

I have a 2017 with the 6 speed and has 93k on it. At 89k, the trans failed, symptoms were jumping into neutral at a stop and hard shifting especially between 2-3rd. I took it to a reputable trans shop in our location and they stated the TC was going bad and shedding metal. They told me they rebuild 4-5 of these a month because of that reason.

I had it redone with a Billet TC, Sonnax valves and an updated thermostat. However, it is back to shifting hard again so it's going back the trans shop tomorrow for their review. We'll see what becomes of this.

I have read that tuning the TCM helps resolve this. I currently have a Diablo Tune by Lewis Eaton but I do not think there was much tuning done to the TCM just the ECM.

 

[Brewder]

I appreciate you sharing.. Not sure though if I feel better, or worse! lol. I honestly would love to trade my 2017 for the "redesigned" 2021 model (i want the 7ish extra inches of cargo space behind the 3rd row). but I don't hear great things about THAT transmission either.

 

[Brewder]

For whatever it's worth... Today the dealer did a fluid flush (kept the original filter installed) and they installed the new TBV all under the CPO warranty. I'm happy. On the short drive home the trans fluid is already running 172 degrees.... prior to the TBV it was averaging in the upper 180's..

//Brew

 

[Brewder]

Pressed submit too quickly... i'll post an update in a few weeks if we notice any real difference at all.

 

[Plimbob]

Brew,

Do you know if they filled with the different (or revised) ACdelco fluid that has been discussed in various threads which supposedly resolves the abrupt shift problem?

 

[Brewder]

Good question. The paperwork I received had this line item:

Installed K19293024 DEX6 QTY 6.

 

[Plimbob]

I guess you'll know in a few hundred miles. Keep us posted on outcome.

 

[Brewder]

transfer this topic here.. Spoiler alert, the Torque Converter was replaced...

Trans shudder SB for 2017

Hello, My 2017 Tahoe has the occasional transmission shudder like many of you. At one point, I had the updated GM Service Bulletin that included the model I have. No idea why I didn't save the damn thing. Now I can only find Service Bulletin 18-NA-355. Can anyone help me find the exact one...

www.tahoeyukonforum.com

 

[MainahBob]

Service Bulletin 21-NA-199 issued on September 24, 2021.

My 2016 Tahoe (I bought new in October 2016) transmission failed in September '24 at 67K miles and had it replaced with the factory certified rebuilt tranny for $7K. I had the Tahoe in a couple of times as the temp ran upwards of 210 degrees regularly and I experienced some slippage and shuddering. I had the dealer do a transmission flush in November of 2021 and he never mentioned it. The SB says to replace the TCV when the transmission is serviced.

My Tahoe service history is in the GM computer system so I wrote to Chevrolet looking for help but they told me to stick it. I am seriously considering taking both Chevrolet and the dealer to small claims court. Has anyone done this? Have you been successful?

 

[Plimbob]

MinahBob,

The trans issues with these vehicles are maddening! I cannot weigh in either way on the success of suing Chev and/or dealer on this issue but other than the cost of filing and the time you will spend in preparation, you have nothing to lose. In addition, you may get someone's attention thus some possible help.

 

[MainahBob]

After months of screwing around with them, I got our Attorney General involved and GM finally acknowledged that my Tahoe VIN was included in the Service campaign (duh-it stated from SOP to EOP which means start of production to end of production) and that the symptoms documented in my service records matched the criteria for the new TCV. So with a little help from the AG and a retired lawyer, I was able to negotiate a $4000 settlement. Still a little short of what this actually cost me (and the aggravation) but I'm generally happy and have moved on.

So if you had transmission issues with your 6 speed Tahoe, Yukon or pickup, reference Service Bulletin 21-NA-199 (you can find it with Google) and pull your paperwork and demand that GM step up and make it right!

 

[Plimbob]

Thanks for posting the follow-up.
Glad to hear you got some relief on the costs. Your success will give folks a path to maybe take a run at GM as well.

Cheers,
Tim