2016 Denali XL - GMC Refused to buyback!

[ajaxnxs]

Thanks everyone. Just disappointed more so in myself than anything. I knew it could be a possibility but I was so excited to get into the XL. This was my trade

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Marietta huh?

 

[tenbigblinds]

That one came from Carl Black Kennesaw. The new one was Carl Black Roswell


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[tenbigblinds]

After 4 hours.... finally leaving the dealership. They installed the engine mount shims per the service bulletin to address the rough idle.

They replaced the two previously mentioned tires as well. They were unable to road force balance them with the other 2.

What was strange to me was the following; when I asked for the printout of everything they completed here was my service advisors response - "GMC requires us to log another hour on the vehicle for the warranty work. I want to get you out of here and not make you wait another hour so I will mail you what we did."

That seemed very odd to me... I did document the conversation. I have a case open with GMC... I suppose I should call them and tell them what happened today? Not sure if the dealer even knows I have a case open with GMC.


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[NowZoomer]

Make sure you get the paperwork and it documents everything, this is key for the lemon process - don't let them mail it, drive back in day or 2 to pick it up

 

[tenbigblinds]

Make sure you get the paperwork and it documents everything, this is key for the lemon process - don't let them mail it, drive back in day or 2 to pick it up

Thanks ZoomZoom.... he's insisting on mailing it. I should be asking for the service log/record for what they did today right?


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[tenbigblinds]

Update- After the technician drove it he still feels the rough idle condition. They suggested I bring it back tomorrow and they would need to replace the motor mounts (shims didn't work). Still refusing to give me the ticket of the work performed today.


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[tenbigblinds]

Still drives as bad if not worse.... scheduled appointment again tomorrow.


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[tenbigblinds]

Spoke to GMC corporate again and updated them on my case. They were actually quite confused and upset that the dealer sent me back home with my car and not a loaner. They were going to get in touch with the customer experience person at the dealership and bring him up to speed. Headed back again to dealer tomorrow.


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[cardude2000]

Ok.... service advisor just informed me that the front right and rear left tires are "bad". Whatever that means.

Should I just allow them to go through whatever they think necessary and continue to bring the car back each time? Or should I demand a new set of tires. Pretty frustrating.


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Well...maybe it's the tires. Have them change them and road test them. If it fixes it, great!

Have you ASKED for a loaner? This is their issue not yours. Be polite but at the end of the day, this is on them.


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[NowZoomer]

Thanks ZoomZoom.... he's insisting on mailing it. I should be asking for the service log/record for what they did today right?

Yes, and it should ready very similar to what they said to you in person ie tech drove, felt significant vibration, etc replacing motor mounts next

I've seen service dept say one thing but then note "vehicle performing within spec" on the actual service paperwork to hinder a future lemon law issue

 

[tenbigblinds]

Yes, and it should ready very similar to what they said to you in person ie tech drove, felt significant vibration, etc replacing motor mounts next

I've seen service dept say one thing but then note "vehicle performing within spec" on the actual service paperwork to hinder a future lemon law issue

Yeah that's my concern.... I called GMC and updated my case with them. I told them exactly what the dealer said to me and even the fact they didn't release the service record and wanted to mail it. They said that was odd... and she said she was sending my information to the customer satisfaction rep at the dealer for review. She provided his name and said he would be in touch in 24 hours.

I need to stress... this isn't buyers remorse. I've driven Yukons for years and that's all I drive. This one is Effed!


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[tenbigblinds]

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[ajs800]

If they are unable to RF under a certain number, then I believe you have grounds to

Yeah that's my concern.... I called GMC and updated my case with them. I told them exactly what the dealer said to me and even the fact they didn't release the service record and wanted to mail it. They said that was odd... and she said she was sending my information to the customer satisfaction rep at the dealer for review. She provided his name and said he would be in touch in 24 hours.

I need to stress... this isn't buyers remorse. I've driven Yukons for years and that's all I drive. This one is Effed!


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unfortunately , this is the case with many of these trucks. Hopefully you'll get it resolved or get a new truck!

 

[tenbigblinds]

Update - Denali back in the shop. I have 5 kids and they put me in an Acadia claiming they only have one Yukon in their loaner fleet. I asked them to setup a rental... this is their problem and I need to learn to ask for what I want rather than being a pushover.


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[Parthery]

Georgia lemon law gives them 3 attempts to fix it. Additionally O.C.G.A. Section 10-1-783(d) requires them to give you a detailed repair order every time they attempt a repair.

I'd get a copy of yesterday's RO (closed out) as soon as you can. They know that by "leaving the ticket open" yesterday and today's repairs can count as one attempt.

Good info from the Georgia Attorney Generals office regarding the Lemon Law can be found at consumer.ga.gov/lemonlaw

 

[tenbigblinds]

Georgia lemon law gives them 3 attempts to fix it. Additionally O.C.G.A. Section 10-1-783(d) requires them to give you a detailed repair order every time they attempt a repair.

I'd get a copy of yesterday's RO (closed out) as soon as you can. They know that by "leaving the ticket open" yesterday and today's repairs can count as one attempt.

Good info from the Georgia Attorney Generals office regarding the Lemon Law can be found at consumer.ga.gov/lemonlaw

Understood. When I asked for the ticket from yesterday, I was told "it was left open". How do I address that?


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[tenbigblinds]

Update - Picked up vehicle and had long conversation with service manager. Pretty nice guy overall. Said he drove the vehicle and he didn't see/feel anything abnormal or that "he could make better for me." Whatever that means.

Today they installed new motor mounts which did fix the idle issue.

Service manager drove the vehicle on 400 at 70mph and said nothing felt abnormal to him.

Overall just disappointed with the vehicle. Really amazed at how loud the cabin is. How I can hear other cars passing by... I swear my 2015.5 was so quite in the cabin.


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[tenbigblinds]

Low speed vibration still there.... I'm not sure what my next move is since the service manager drove it and said - "I don't think there's anything else we can do to make it better than what it is."

Haven't even begun to address the damn thing making my ears pop and making the kids have headaches. Just total nightmare. Knew it going in though.


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[cardude2000]

Low speed vibration still there.... I'm not sure what my next move is since the service manager drove it and said - "I don't think there's anything else we can do to make it better than what it is."

Haven't even begun to address the damn thing making my ears pop and making the kids have headaches. Just total nightmare. Knew it going in though.


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So they fixed the high speed 75+ vibration? If so, that's awesome. One issue down.

What's the low speed vibration? AFM? IF so that's an easy fix.

As for ear pressure, did you speak with them about it? Check the active noise canceling. If your car is loud AND your ears are bothering you perhaps there is an issue with it.



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[nitehawk]

Take it to a triple A garage see if you can get an independent opinion and then go back with it in hand to your dealer and send the report to customercare gather as much proof as you can .you will need it . Also as soon as the vehicle leave the shop the ticket should be closed . Plane and simple. It is your right to demand that . If it is released due to parts waiting then they should close the ticket and the reopen or revenue when the part is installed. Sometime garages Don, t close the tickets so that they can charge back Corporate . Mention this when you contact Corporate.

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