All keys lost. Where to get a new one?

• Has anyone here gone through an "all keys lost" situation on a 2009 Tahoe?
• Can a new B111-PT key simply be cut from the VIN and then programmed using the 30-minute relearn procedure?
• Is a security PIN actually required, or only the key cutting code?
• Can anyone recommend a reputable company that can supply and cut a key from the VIN and ship internationally?

Main GM customer service​

• Phone (U.S. general assistance): 1-800-462-8782.gmc+2
• Hours: Monday–Saturday, 8 a.m.–9 p.m. Eastern Time; Sunday closed.gmc+1
• Common issues handled: repairs, recalls, warranty, technical support, and general questions.gethuman

GM “Lemon law / warranty help”​

• Phone: 1-866-636-2273.gm
• Hours: Monday–Saturday, 8 a.m.–9 p.m. Eastern Time.gm
• Messaging: “Message us” option on GM’s support page, available daily 8 a.m.–11 p.m. Eastern Time.gm

Mailing addresses​

• General Motors Company (U.S. general inquiries):
  General Motors Company
  P.O. Box 33170
  Detroit, MI 48232-5170.gm
• GMC Customer Assistance Center (brand-specific GMC mail):
  GMC Customer Assistance Center
  P.O. Box 33172
  Detroit, MI 48232-5172.gmc

How GM handles support in Europe​

• GM’s global site directs consumers to individual brand sites (Chevrolet, Cadillac, GMC, Buick) rather than a central European call center.
• In Europe, GM passenger-car operations have largely wound down, and remaining support tends to run via country-specific importers, PR contacts, or online request forms.gm+1

Chevrolet Europe contact (often used for GM-related queries)​

• Chevrolet Europe offers a general support/advisory web form; they promise a reply within 24 hours on business days.chevroleteurope
• This form is the most “official” direct consumer-facing GM channel for Europe that is currently visible online.chevroleteurope

Historical Norway contact (Chevrolet / GM)​

• A Chevrolet Europe PR contact list shows a Norway contact: Kai Abrahamsen, Autonor Import AS, phone +47 69 28 04 20, mobile +47 90 58 74 32, email [email protected].gm
• This list is a PR/media contact document and may be outdated, but it suggests that Autonor Import AS was the official GM/Chevrolet representative in Norway.gm

Practical next steps for a customer in Norway​

• Use the Chevrolet Europe support form for GM vehicle questions if your issue relates to Chevrolet or legacy GM cars in Europe.chevroleteurope
• Alternatively, contact your local dealer/importer (listed in your vehicle documentation or on Norwegian automotive sites) and ask them to escalate to GM or the current rights holder for your brand.gm

audunfr said:

Thanks for the long post homesick. I sent a message to the EU GM customer service. Let's see what they say. Thank you!

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audunfr said:

Hi everyone,

Please don't ask how... I somehow managed to lose all of my keys.

Fortunately, I still have one remote fob, so I can lock/unlock the vehicle and use the remote start.

The problem is that I live outside the US(Norway), and my local dealers and locksmiths don't have much experience with this type of issue on US-spec GM vehicles.

From what I've read, some companies in the US can cut a key from the VIN. I emailed Keyless Shop, but haven't heard back yet (they may be on vacation). I also found information saying that a 2009 Tahoe can learn a new transponder key using the 30-minute relearn procedure, as long as you have the correct key.

I've previously programmed additional key fobs myself, so I'm familiar with that process. What confuses me is that I keep reading about needing both the key code (for cutting the key) and the vehicle's security PIN. Some sources say the PIN is required, while others say the 30-minute relearn procedure is enough.

So I have a few questions:

• Has anyone here gone through an "all keys lost" situation on a 2009 Tahoe?
• Can a new B111-PT key simply be cut from the VIN and then programmed using the 30-minute relearn procedure?
• Is a security PIN actually required, or only the key cutting code?
• Can anyone recommend a reputable company that can supply and cut a key from the VIN and ship internationally?

One more issue: both front windows are rolled down. Since I only have the fob, I can remote start the vehicle, unlock it, and even see the mirrors move to the memory position, but I obviously can't turn the ignition on or operate the windows.

Is there any way to roll the windows up without a working key, or am I going to have to remove the door panel and power the window motor directly?

Any advice would be greatly appreciated. Thanks!

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PG01 said:

I think… i think …..if you have a locksmith make you a key, they can without a key, even without transponder chip, you can turn to accessory and close the windows… it just won’t start it up. If i remember correctly a guy at work had a key made for his truck and it worked in accessory mode but just didn’t start it…

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