2022 Tahoe w- 7950 miles dead in the road

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DuraYuk

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It’s for sale!!! Are you interested??? Let me know.. I’ve mentioned this is my 3rd GM Tahoe all brand new when I purchased an this is my 1st time experiencing this.. so ok I get it.. times have changed.. but I tell EVERYONE THAT ASK OR INQUIRE… ITS FOR SALE ‍♀️ let me know if you know anyone interested too
Your getting taken for a ride by your service department. It sucks but that's what is happening with the vast majority of people that can't seem to have their issues solved.

Times haven't changed. That's the problem. If a tech can't solve something by throwing a part at it they are outgunned. God forbid you have to bust out your multimeter.

Doesn't matter the brand. A service department can make or break that experience.
 

BADRIDES

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The dealership I work at currently is running 2-3 weeks out on making appointments so you are gonna have to be patient. GM rushed all these Tahoes out over the last 2 years and havent gotten the bugs out of them. And if you took it to a dealership that you DID NOT buy from then chances are you might get put on the backburner.
 

chevymopar

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Sell it. If you don't like the vehicle nothing will make you like it. Any vehicle has issues. You have to enjoy it enough to deal with them. If you don't even the smallest issue will push you over the edge.

Like the people with the older platforms here. They like them enough to deal with all the shortcomings and issues they have. New platform different issues but same train of thought.

Wish you luck.
This was hardly the smallest issue....it is a 2022 with 8K miles he should be mad.
I like the 15 day strategy get the clock rolling. A friend had an equinox with shut down issues it left him stranded many times until he was able to get rid of it. It took 2 years.
 

DuraYuk

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This was hardly the smallest issue....it is a 2022 with 8K miles he should be mad.
I like the 15 day strategy get the clock rolling. A friend had an equinox with shut down issues it left him stranded many times until he was able to get rid of it. It took 2 years.
You missed the point. All vehicles can have issues that's why they have warranty new. Everything can doesn't matter the device.

You have to like it enough to be able to deal with it. Otherwise even the smallest issue will break you.

Similar to how the guys with the old clunker gm full size suvs think the world of them when during their hey day they would have tons of issues even tho they were 'simple'. The new 10speed compared to the 8, 6, and 4 speed is stupid reliable. Same with the new engines. The old pre dfm/afm engines had lifter, head, valve spring , water pump, push rod issues. Don't get me started on the suspension, bearing, transmission and transfer case problems or the guage cluster issues or the hvac issues. On to the interior, door handle plastic that would fray and cut you, water leaks, air bag connectors, clock springs , delaminating buttons that would cut you, radio back light, ive been there, worked thru all of it lol. Don't get me started on the evap, bet 99% of them have had the vent and purge solenoid replaced along with the gas tank lines and knock sensors beneath the intake.

Its like the clunker dudes forgot lol. Mainly because those problems were fixed under warranty, and they like them enough to overlook it.
 

WalleyeMikeIII

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You missed the point. All vehicles can have issues that's why they have warranty new. Everything can doesn't matter the device.

You have to like it enough to be able to deal with it. Otherwise even the smallest issue will break you.

Similar to how the guys with the old clunker gm full size suvs think the world of them when during their hey day they would have tons of issues even tho they were 'simple'. The new 10speed compared to the 8, 6, and 4 speed is stupid reliable. Same with the new engines. The old pre dfm/afm engines had lifter, head, valve spring , water pump, push rod issues. Don't get me started on the suspension, bearing, transmission and transfer case problems or the guage cluster issues or the hvac issues. On to the interior, door handle plastic that would fray and cut you, water leaks, air bag connectors, clock springs , delaminating buttons that would cut you, radio back light, ive been there, worked thru all of it lol. Don't get me started on the evap, bet 99% of them have had the vent and purge solenoid replaced along with the gas tank lines and knock sensors beneath the intake.

Its like the clunker dudes forgot lol. Mainly because those problems were fixed under warranty, and they like them enough to overlook it.
Exactly! Ever seen a car dealership or a boat store or an RV dealership that didn't have a couple big garage doors on the side? No, you haven't. Know why? Because anything made by man will eventually break or need maintenance.

What I do think is affecting the perception is the decline in the number of quality service departments out there...and I think this supply/demand situation has exasperated it.
Net, when there was low profit in selling the vehicles, the dealers (at least the ones that wanted to be a going concern for the long haul) put more effort in having a good service department, as it was a big revenue generator for the business.
When the profit got crazy in the sales department (and I realize there was always profit in the sales department), the emphasis went there vs. service...

The good dealers still understand that the sales department sells the customer their first car, the service department sells every vehicle after that.

Hopefully people can get connected w/ a good service department; that understands how to work w/ GM and GM's tech center, and everyone gets educated on the issues, and how to resolve them.
The other thing this crazy demand and lack of supply did is cause people to just buy a vehicle wherever it was, and not end up w/ a relationship with their local dealer....this too will straighten out when the supply/demand thing gets squared up.

The single best thing you, as a customer, can do is to approach your relationship with the dealer as something you need to establish and work on. Try to use the same advisor, meet the service manager and shake his/her hand, get to know these people, give them your business for things like oil changes, tire rotations, general maintenance. Buy tires from them (I have found tires almost the same price at the dealer as anywhere else, and most of the local dealers here match the tire shop's prices and lifetime free rotations, etc) and keep going there. Then when you have a larger issue, you are not some random customer, but rather their customer -- a person they know; and who they have grown used to taking care of and have a history of doing business with.
 

DuraYuk

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Exactly! Ever seen a car dealership or a boat store or an RV dealership that didn't have a couple big garage doors on the side? No, you haven't. Know why? Because anything made by man will eventually break or need maintenance.

What I do think is affecting the perception is the decline in the number of quality service departments out there...and I think this supply/demand situation has exasperated it.
Net, when there was low profit in selling the vehicles, the dealers (at least the ones that wanted to be a going concern for the long haul) put more effort in having a good service department, as it was a big revenue generator for the business.
When the profit got crazy in the sales department (and I realize there was always profit in the sales department), the emphasis went there vs. service...

The good dealers still understand that the sales department sells the customer their first car, the service department sells every vehicle after that.

Hopefully people can get connected w/ a good service department; that understands how to work w/ GM and GM's tech center, and everyone gets educated on the issues, and how to resolve them.
The other thing this crazy demand and lack of supply did is cause people to just buy a vehicle wherever it was, and not end up w/ a relationship with their local dealer....this too will straighten out when the supply/demand thing gets squared up.

The single best thing you, as a customer, can do is to approach your relationship with the dealer as something you need to establish and work on. Try to use the same advisor, meet the service manager and shake his/her hand, get to know these people, give them your business for things like oil changes, tire rotations, general maintenance. Buy tires from them (I have found tires almost the same price at the dealer as anywhere else, and most of the local dealers here match the tire shop's prices and lifetime free rotations, etc) and keep going there. Then when you have a larger issue, you are not some random customer, but rather their customer -- a person they know; and who they have grown used to taking care of and have a history of doing business with.
Exactly!
 

todayusay

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I tried to buy tires from my local dealer

They told me they couldn't compete with the local tire shop that is high as a kite on their prices - meaning they'd be even higher. Said I'd be better off going to discount tire - closest one an hour away.

Since I don't live in "town", I just drive 20 mins the opposite direction to a tire shop that is competitive with the national chain stores


Probably 1 out of 5 dealers have a service department that are ran "right"
 

B-train

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@WalleyeMikeIII

I agree 100%. I'm lucky to have a friend, and made more, at the dealership I used for work truck service and that came in handy when it was time for my personal vehicle issues. A good service writer will know the correct hoops to jump through to get things squared away. Luckily for me, I just need to do a basic diagnosis, have them confirm it, and then Viola! warranty took care of it.

Another side note. A good private shop with a known good track record is also valuable. Not helpful for warranty work, but a good relationship to have for other needs. Unfortunately GM, FORD, etc have all worked very hard to make it difficult to stay in business and on top of all the new needed technology. This leads to more of a dying industry and forces people to the dealership.

Another caveat is that the way dealerships run with book time, etc makes it unappealing for people to get into it. Hence why I don't work at a dealership anymore, or on cars period. The pay can get to a livable range, but there doesn't seem to be a good structure to groom new talent. Constantly racing against a clock based off repair work done by GM on new vehicles to get a flat rate is miserable.

If techs were allowed to just get a mindset outside the hamster wheel mentality, you'd have more thorough work, less turn over, and more new talent in the trade. I'm not saying a union mentality, just a more balanced work routine. I understand it's hard to do that though with customer pay, versus big business paying the bill.
 

RST Dana

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My dealership offers tires at competitive prices AND included road hazard warranty for free.
 

chevymopar

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You missed the point. All vehicles can have issues that's why they have warranty new. Everything can doesn't matter the device.

You have to like it enough to be able to deal with it. Otherwise even the smallest issue will break you.

Similar to how the guys with the old clunker gm full size suvs think the world of them when during their hey day they would have tons of issues even tho they were 'simple'. The new 10speed compared to the 8, 6, and 4 speed is stupid reliable. Same with the new engines. The old pre dfm/afm engines had lifter, head, valve spring , water pump, push rod issues. Don't get me started on the suspension, bearing, transmission and transfer case problems or the guage cluster issues or the hvac issues. On to the interior, door handle plastic that would fray and cut you, water leaks, air bag connectors, clock springs , delaminating buttons that would cut you, radio back light, ive been there, worked thru all of it lol. Don't get me started on the evap, bet 99% of them have had the vent and purge solenoid replaced along with the gas tank lines and knock sensors beneath the intake.

Its like the clunker dudes forgot lol. Mainly because those problems were fixed under warranty, and they like them enough to overlook it.

We are not talking old clunkers here or a loose trim piece etc...he is having a major issue with 2022.

I never had a major issue with a new car i purchased...kind of the whole point of a new car. I have bought new GMC, Chevy, Ford, Mopar and Honda. No major or recurring issues with any. Of course there were recalls but again nothing where i was being left stranded on the road . Two worst i had were 06 Grand Caravan tie rod ends wore at 14k miles they were under engineered but that was minor. Had a 1998 Windstar the torque converted had to be replaced at 80k.
 
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