2022 RSE Apps

[jpn6689]

I have a 2022 Yukon Denali XL. Ordered last year around august 2021 and received it Jan 2022. Our media package came with the Hulu app in it. After doing some research, I realized not all 22 models had the same apps. Some people reported having Disney and YouTube while others reported only Hulu. Some even reported only having 1 of the 3 apps listed. I didn’t mind because we are getting fire sticks anyways and the kids watch Hulu. Well as of yesterday, our Hulu app disappeared and is no longer available. Called GMC and the dealership and nobody had answers. Figured it might have been an update that cleaned it out but everyone I talked to said they had never heard of that problem before. We have also had glitches in the cameras and center screen going blank. Not sure if it is related to wiping the Hulu app off our media. I hope GMC gets it together and puts out an update or program that we can get installed to make this right. False advertisement at its finest.

Ours disappeared today. Yesterday we had Hulu, YouTube and YouTube kids. As of today we only have hdmi1 and hdmi2…. I hope gm adds other apps back quickly!

 

[Yukon2022]

I have the same issues, Hulu disappeared and they don’t understand or know why. Even going into the google play store and searching “Hulu” yields no results. When I received my car it only came preloaded with Hulu.

Easiest fix is buying a lightning AV adapter and watching Hulu/Disney etc through your phone. Problem is, it’s hard to make calls while doing that.

 

[Katymenna]

Hulu disappeared yesterday for us as well (2022 Yukon Denali). Called the support line and they had no answers. We've only had and used the Hulu app for the RSE, and were told more apps would be added in the future. Keep us posted if anyone learns anything about how to resolve this issue!

 

[itsmike2k]

Same here had everything for a day.. now nothing, apple carplay is not even working now.. so frustrating, and of course GM has no answers..

 

[Mumper]

As an update, we now have Hulu, YouTube and YouTube Kids. This all just showed up this week. My kids are over the moon!

We have a 22 Tahoe RST.

 

[Sarles]

 

[Sarles]

Just got it back today. Guess it was an update.

 

[Johngalt17]

Hulu disappeared yesterday for us as well (2022 Yukon Denali). Called the support line and they had no answers. We've only had and used the Hulu app for the RSE, and were told more apps would be added in the future. Keep us posted if anyone learns anything about how to resolve this issue!

 

[Johngalt17]

Same. 2022 Yukon SLT and Hulu just disappeared today. GMC has no idea why. crazy.

 

[Baja_Bob]

What app works to connect an android phone, I've tried the GM-RSE app i found on a youtube video but I don't think android 12 is compatible (Pixel 6) with this app.

 

[Edlee321]

I finally got hulu, youtube, youtube kids app last week added even though I have had car since November 2021, but I get an error that I need to add in app video streaming subscription, I have called onstar for hours and nobody could help me. I have been bounces around between 5 different departments and nobody has any idea, I hate this this rear entertainment system, it's sucks

 

[NYisles1]

I finally got hulu, youtube, youtube kids app last week added even though I have had car since November 2021, but I get an error that I need to add in app video streaming subscription, I have called onstar for hours and nobody could help me. I have been bounces around between 5 different departments and nobody has any idea, I hate this this rear entertainment system, it's sucks

Dealt with same issue for months on my At4 also purchased in November 2021. Hours on phone with onstar and two tries with a dealer. All useless. The apps were added to my system but still got that onstar message. Tried deleting the MyGMC account and reinstalling but no luck. A few weeks ago came across the forced reset option. Go to SETTINGS -> SYSTEM -> RESET OPTIONS -> ERASE INFOTAINMENT DATA. Be forewarned this will erase your presets, your mygmc or chevy account, and your Google account so when it reboots you have to put back in. But it fixed the Onstar error with the RSE and as a side benefit also fixed the issue with radio presets moving around. It’s been a few weeks now and the RSE apps work well and haven’t gotten the onstar streaming account error again

.

 

[Edlee321]

Go to SETTINGS -> SYSTEM -> RESET OPTIONS -> ERASE

Thank you, this did the trick. GM and On Star had no clue and just offered me 5000 gmc rewards points to get lost.

What I'm hoping for is more app like YouTube tv, Netflix and Disney, but I would trade in all these if we could just go back to USB playback. I hate streaming whole driving.

 

[Steveo123]

Dealt with same issue for months on my At4 also purchased in November 2021. Hours on phone with onstar and two tries with a dealer. All useless. The apps were added to my system but still got that onstar message. Tried deleting the MyGMC account and reinstalling but no luck. A few weeks ago came across the forced reset option. Go to SETTINGS -> SYSTEM -> RESET OPTIONS -> ERASE INFOTAINMENT DATA. Be forewarned this will erase your presets, your mygmc or chevy account, and your Google account so when it reboots you have to put back in. But it fixed the Onstar error with the RSE and as a side benefit also fixed the issue with radio presets moving around. It’s been a few weeks now and the RSE apps work well and haven’t gotten the onstar streaming account error again

.

I assumed GM wants you to subscribe to the in vehicle Wi-Fi to get the rear entertainment apps to work? Are you saying the apps can actually work with my own hotspot?

 

[NYisles1]

I assumed GM wants you to subscribe to the in vehicle Wi-Fi to get the rear entertainment apps to work? Are you saying the apps can actually work with my own hotspot?

No - this was a different issue where basically the RSE system wasn't recognizing that the vehicle had an active onstar plan. However - what you're suggesting might work - I know you can connect the front infotainment to your own hotspot. Not sure if that connectivity would carry over to the RSE.

 

[dsliwk]

Happy to see YouTube and YouTube kids added (22 RST purchased 12/21).

Has anyone had any luck signing into their YouTube premium account from the second row? I continue to get the following error “this link cannot be accessed from your vehicle”.

 

[Nawardxb]

Hi All

Any Update on this? I have the 2022 Yukon Denali and the RSE is useless, how to get the youtube on? another issue noticed recently, once the Android Auto connected, the system keep on restarting (rebooting) several times, anyone faced such a problem? by the way, the Vehicle is in Dubai...

 

[usmcfiredog]

I finally got hulu, youtube, youtube kids app last week added even though I have had car since November 2021, but I get an error that I need to add in app video streaming subscription, I have called onstar for hours and nobody could help me. I have been bounces around between 5 different departments and nobody has any idea, I hate this this rear entertainment system, it's sucks

How did you get the apps to appear?

 

[usmcfiredog]

Dealt with same issue for months on my At4 also purchased in November 2021. Hours on phone with onstar and two tries with a dealer. All useless. The apps were added to my system but still got that onstar message. Tried deleting the MyGMC account and reinstalling but no luck. A few weeks ago came across the forced reset option. Go to SETTINGS -> SYSTEM -> RESET OPTIONS -> ERASE INFOTAINMENT DATA. Be forewarned this will erase your presets, your mygmc or chevy account, and your Google account so when it reboots you have to put back in. But it fixed the Onstar error with the RSE and as a side benefit also fixed the issue with radio presets moving around. It’s been a few weeks now and the RSE apps work well and haven’t gotten the onstar streaming account error again

.

Did you do the reset for the apps to appear on your RSE. I have a new Yukon XL Denali and it is missing YouTube Kids.

 

[Igotawhiteone]

Dealt with same issue for months on my At4 also purchased in November 2021. Hours on phone with onstar and two tries with a dealer. All useless. The apps were added to my system but still got that onstar message. Tried deleting the MyGMC account and reinstalling but no luck. A few weeks ago came across the forced reset option. Go to SETTINGS -> SYSTEM -> RESET OPTIONS -> ERASE INFOTAINMENT DATA. Be forewarned this will erase your presets, your mygmc or chevy account, and your Google account so when it reboots you have to put back in. But it fixed the Onstar error with the RSE and as a side benefit also fixed the issue with radio presets moving around. It’s been a few weeks now and the RSE apps work well and haven’t gotten the onstar streaming account error again

.

Im having this issue in my 23' Been back and forth with OnStar and they have no clue im going to try resetting the infotainment like you suggested and see if this works