Service rear axle? 2021 AT4 Yukon

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todayusay

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Have a 2021 AT4 Yukon, 3k miles, two months old, a couple days ago the message "Service Rear Axle" came on at start up. You can dismiss it and it won't come back on until you start it again. Dealership doesn't know and honestly wasn't sure what the message meant, especially since it no longer has a SRA.

Thoughts?
 
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todayusay

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They still have it, so not sure...just didn't seem too optimistic. I questioned what the message meant (not even asking what's causing it) and they didn't have an answer for that either.

I know it says to service it but that is pretty vague.

Runs and drives fine otherwise
 

Holy Roller

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Some AT4 are assembled with a G96 electronic limited slip rear axle. Based on the DIC message, I’m guessing that this is what you have.

Suggest you read this to become acquainted.

https://gm-techlink.com/?p=11291

FWIW I personally prefer the G96 eLSD compared to the G86 mechanical LSD.
 

swathdiver

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They still have it, so not sure...just didn't seem too optimistic. I questioned what the message meant (not even asking what's causing it) and they didn't have an answer for that either.

I know it says to service it but that is pretty vague.

Runs and drives fine otherwise

Todd, if you're a "car guy" and intend to keep this truck a while might I suggest that you purchase the diagnostic tools that the dealership uses and the shop manual (paper or subscription to AllDataDIY)? This way there's no question as to what is wrong and how to fix it, even if you're still going to have it repaired under warranty.
 

eyebereej

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They still have it, so not sure...just didn't seem too optimistic. I questioned what the message meant (not even asking what's causing it) and they didn't have an answer for that either.

I know it says to service it but that is pretty vague.

Runs and drives fine otherwise
Did the dealership ever figure this one out? This just happened to me yesterday at around 200mi of a 400mi trip down to Souther California. Everything seemed fine, made it down to SoCal but worried about the trip back up. I’ve got about 24k miles on my 2021 Yukon Denali.
 

eyebereej

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Reviving this dead thread. Just recently got the “Service Rear Axle” message again. Brought it to my local GMC service dept. and they found nothing wrong even after scanning for error codes. Got the shoulder shrug and they said they were not sure why that message showed up since these new Yukons/Tahoes have independent rear suspensions. Anyone else get this message figured out?
 
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todayusay

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Reviving this dead thread. Just recently got the “Service Rear Axle” message again. Brought it to my local GMC service dept. and they found nothing wrong even after scanning for error codes. Got the shoulder shrug and they said they were not sure why that message showed up since these new Yukons/Tahoes have independent rear suspensions. Anyone else get this message figured out?

Dealer replaced a "rear end control module" on ours and that fixed the issue -
 

Polo08816

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Some AT4 are assembled with a G96 electronic limited slip rear axle. Based on the DIC message, I’m guessing that this is what you have.

Suggest you read this to become acquainted.

https://gm-techlink.com/?p=11291

FWIW I personally prefer the G96 eLSD compared to the G86 mechanical LSD.
I wish that I could get a Yukon Denali with the G96 with MRC-only (no air suspension).
 

Just50

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To also add to this thread--noticing a lot of Yukon owners posting about this issue. Mine is a 22 Tahoe Z71 with Air Suspension

I am having an issue with my rear axle.
TLDR: Tahoe not riding right; service rear axle indicator on. Vehicle is with dealer now who is confirming what I'm describing.

I've noticed over the last week or so that my 22 Tahoe Z71 was just going over bumps differently and I could feel it handling just the same. The steering wheel has been behaving as if lane assist is activated and trying to center me in the lane while it's disabled. At first, I just took it as it was windy, as our weather has been pretty windy and such lately--it's a big box afterall and not uncommon to be tossed around in the lane with the wind. It was something I had noticed but it didn't really occur to me that there might have been an issue...

UNTIL, I was driving to work and came through an intersection near my house that has a slight incline--not enough to get air or even for the vehicle to be negatively impacted by taking the intersection at a higher rate than the posted speed limit. I came through that intersection and I could feel my rear end bounce far more than it should and it was enough that I could actually hear it hit and bounce as well--not anything clinking but just hearing the vehicle hit the bump that wasn't as it normally is assuming normal operation of the vehicle. And that same drive to work, I noticed my vehicle being a little more "swaying" while driving. I told myself that something wasn't right. I got to work, didn't do anything to the vehicle or about the drive and went to lunch.

When I went to lunch a few hours later, I was backing out of a parking space and a Service Rear Axle box popped up on the driver info display. I drove back to work feeling the ride being a little more bumpy than normal and fully aware that I now have an issue. I had the Tahoe towed back to the Chevrolet dealership and it's been there ever since. This was on Thursday.

At first, they weren't able to feel what I was feeling. They pulled and found about 5 pages of codes (not sure what codes they've found). Because of the codes, they acknowledged that something was happening. I recommended someone drive it who is used to driving a Tahoe/Suburban daily enough to notice how they're supposed to drive in comparison to just a quick drive up and down the street. I gave the tech permission to take the vehicle home so they could drive it longer than up the street and around the dealership. I checked in with them this morning and they said they were able to feel what I was describing and that my remote start wasn't working this morning either, which is also an indication.

I've had zero issues with this truck since taking delivery in February--other than a buggy infotainment system here and there with CarPlay not connecting to my phone. I haven't had any sort of road hazards or hit anything.

I've been reading that Yukons have had issues with the rear axle and just updating/replace the rear control module. But I haven't been able to find really anything that stated the driver was noticing a difference in how the Yukon was handling, just that the indicator light was on.

Anyone else have any issues?
 

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