2016 Denali XL - GMC Refused to buyback!

[nitehawk]

I have a 2016 like I said my friend has a 2015. Both our vehicles are fine. Bare in mind that neither of us has driven on the original tires yet as we are required by law to use winter tires so I installed 20" winters on alternate rims from a previously owned Suburban . Maybe this summer when we put the original summer tires on that came with the vehicle we might have issues. Will let you know in a few weeks

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[tenbigblinds]

I have a 2016 like I said my friend has a 2015. Both our vehicles are fine. Bare in mind that neither of us has driven on the original tires yet as we are required by law to use winter tires so I installed 20" winters on alternate rims from a previously owned Suburban . Maybe this summer when we put the original summer tires on that came with the vehicle we might have issues. Will let you know in a few weeks

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Please post that in the thread.


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[pfennig_san]

Picked it up..... pretty upset there are smudges and black grease marks all over the interior. I'm super **** about keeping my car clean.

The shaking, vibration and sound of being in a helicopter still exists. So.... I don't see any difference. At all.

And why can't my daughter charge her iPod and play on it without the sound coming thru the vehicle and me constantly having to push the radio button. Beyond aggravated. Icing on the cake is the rear window motor is now screaming when I raise and lower the window!


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On the iPod charging, no way to prevent Apple Car Play from taking over if an Apple device is plugged into USB. Get cig lighter adapter or use 115 port and it won't happen. I know its annoying. Not complaining though because Apple Car Play maps linked to phone is much better than built-in Onstar maps and better than any garmin... assuming unlimited data plan or high data cap. The built-in Onstar maps look like 15 yr old Garmin tech to me. I was surprised to see that in a 2016 vehicle.

 

[mck024]

What's amazing is that the service dept keeps telling you "It's fixed, Come pick it up!" And every time it's as bad as when you dropped it off. Are they hoping you'll get tired of the back and forth and just give up?

 

[tenbigblinds]

What's amazing is that the service dept keeps telling you "It's fixed, Come pick it up!" And every time it's as bad as when you dropped it off. Are they hoping you'll get tired of the back and forth and just give up?

Absolutely. And when I picked it up today.... for me it was the last straw. They have replaced 5 tires now and I asked them to put a new set of Michelins on it. Here's the answer I got back - "Mr. Jarrett we can do the tires on a dealer level. GM will not pay for the tires but we are willing to split the cost with you. It's $259 per tire, so you will owe about $500. Here's the thing Mr. Jarrett, if we replace the tires we aren't willing to continue to try and resolve the vibration issue. GM won't allow us to continue to work on the vibration if we put a different brand on the car."

They tried to trap me! Trick me... and I said NO. I'm sending the letter Monday giving them notice of one final chance to fix it.


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[ajs800]

Absolutely. And when I picked it up today.... for me it was the last straw. They have replaced 5 tires now and I asked them to put a new set of Michelins on it. Here's the answer I got back - "Mr. Jarrett we can do the tires on a dealer level. GM will not pay for the tires but we are willing to split the cost with you. It's $259 per tire, so you will owe about $500. Here's the thing Mr. Jarrett, if we replace the tires we aren't willing to continue to try and resolve the vibration issue. GM won't allow us to continue to work on the vibration if we put a different brand on the car."

They tried to trap me! Trick me... and I said NO. I'm sending the letter Monday giving them notice of one final chance to fix it.


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Wow, unreal...but not surprising given everything I've heard and read and dealt with myself.

You could go to independent tire shop and then send letter to GM with bill and make it clear you are done with GM if they are unwilling to cover. I've heard some being successful with this process.

Reading these stories push me not to waste time even considering a 17.

 

[jyi786]

You could go to independent tire shop and then send letter to GM with bill and make it clear you are done with GM if they are unwilling to cover. I've heard some being successful with this process.

No. The vehicle needs to be repurchased. No $70k vehicle should have these kinds of ridiculous issues, let alone come with this kind of ridiculous service. GM should be bending over backwards for a customer who purchases a halo product like a Denali.

Reading these stories push me not to waste time even considering a 17.

Correct. The exact reason why I went with a '12 in December.

 

[ajs800]

No. The vehicle needs to be repurchased. No $70k vehicle should have these kinds of ridiculous issues, let alone come with this kind of ridiculous service. GM should be bending over backwards for a customer who purchases a halo product like a Denali.



Correct. The exact reason why I went with a '12 in December.

I agree and why I'm holding out for a real fix (re buffeting) or will most likely unload for 18 expedition.

 

[Blueinterceptor]

I had a feeling like my 16 Tahoe fought with itself at highway speeds. Tires seemed noisy. I have Michelin ltx ms.
I had the tires aligned several times. Finally rebalanced the tires. Road force and changed the rack and pinion. Realigned tires. Thing rides great now

 

[tenbigblinds]

I've made the decision to send the certified letter to GMC on Monday informing them they have one final attempt to resolve the vibrations. I love this vehicle but I simply cannot live with the shaking.

I wish they would offer to buy it back rather than forcing me to go down the lemon law path.


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[2011SSVHOE]

Seems kind of funny that the GM rep hasn't chimed in lately on this forum, I guess when you threaten to enact the lemon law they stay out of it. They only seem to chime in if they can offer some
" Goodwill " must be programmed by upper management

 

[tenbigblinds]

Seems kind of funny that the GM rep hasn't chimed in lately on this forum, I guess when you threaten to enact the lemon law they stay out of it. They only seem to chime in if they can offer some
" Goodwill " must be programmed by upper management

The dealership has been very nice to work with and they acknowledge the issue every time. The eye opener was the general manager riding with me in my car and a 2017 and pretty much saying - "Brandon I know this sucks but we can't do anything to make this better."

The only thing that's really upset me with the whole process was them trying to "dupe" me on a set of Michelins. Not only did they ask me to pay half, they also said "GMC will not continue to do warranty work for the vibration after we put the Michelins on." I was like.... ummmmm yeah thanks but no thanks. I immediately retained a lemon law attorney. Letter going out via certified mail this week. I will post a copy of the letter and their response.

Again let me state... I am/was a loyal Yukon owner. I've owned 6 Yukon/Suburbans and have never looked at another manufacturer. If GMC would make this right, I would remain loyal. Otherwise.... I am taking my business elsewhere.


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[tenbigblinds]

Certified letter sent to GM today.


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[tenbigblinds]

GM rep called last night regarding the certified letter. She also acknowledged speaking to "Bill" the dealer service manager. "Bill" advised the rep that he had driven my vehicle after the last repair and acknowledged the vibration still existed at low speed. He also informed her that we drove a new one off the lot and it was worse than mine.

Bottom line - They are scheduling the final repair opportunity next week. If they cannot resolve it once and for all, she said - "GM will make you an offer on your current Denali." Whatever that means.


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[nitehawk]

Did they say what the "last repair" would involve?

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[tenbigblinds]

Did they say what the "last repair" would involve?

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Not yet. Just that they are scheduling it for next week.


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[Tahoe14]

Don't get your hopes up for a reasonable offer on your Denali. They tried to pull that one on me but it was unacceptable. You should get the full purchase price back including down payment, plus any GM accessories or extended warranties but they may deduct for mileage but in your case very little if any since you have such low mileage, (mine was a Lemon Law in Florida). They should be telling you to go pick out a new one, even exchange. Your Lemon Law attorney should be able to get everything back that you are entitled to based on the state that you live in. Good Luck.

 

[tenbigblinds]

I haven't hired an attorney yet. I was told by one I needed to send the letter first. And I told the lady, I want a new one... period.

Current mileage is 3800.


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[jyi786]

I haven't hired an attorney yet. I was told by one I needed to send the letter first. And I told the lady, I want a new one... period.

Current mileage is 3800.

You need to amend this. It has to be "I want a new one that is 100% free of all issues the previous one had, or my money back for the full purchase price + accessories".

IMO, you'd be best served getting all your money back and finding a good 2014 Yukon Denali XL. You'll never have these issues with it because the platform is mature and completely stable.

 

[tenbigblinds]

GMC called again today. Final attempt scheduled for 4/18. Will keep everyone posted.


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