Retractable Side Step Issues

[THE YETI]

Anyone having issues with their retractable side steps? Our passenger side steps on our Burban has a mind of its own. Sometimes it doesn't come down at all, then at times (very rare) it will get stuck in the down position. Aggravating!

No problems with the drivers side at all.

Guess we will bring it back to Chevy, but figured I'd ask here first.

 

[KMeloney]

Aren't there settings in the DIC that allow you to control the operation of the steps to some degree? It sounds like yours are simply acting goofy, but maybe resetting the settings in the DIC would correct the issues. Probably not, but... Anyway, yeah, sounds like a job for the dealership.

I would have liked to have gotten these steps on my '09, but thought that they might be just another motorized thing to break. Hmm... Good luck!

 

[Retrofitter]

I have the same problem with both sides intermittently. Mostly running board will not come out and when you close the door, you can hear the motor run to pull back in as if it were out.
Let me know if you get a fix, mine is out of manufacture warranty, I have extended warranty but don't know if it is covered.
Tom

 

[THE YETI]

I have the same problem with both sides intermittently. Mostly running board will not come out and when you close the door, you can hear the motor run to pull back in as if it were out.
Let me know if you get a fix, mine is out of manufacture warranty, I have extended warranty but don't know if it is covered.
Tom

will do! I am going to try to get it fixed here shortly. Just time is not of the essence lately, lol.

 

[dogger37]

Had both of my running boards replaced in the Denali around 60,000. I live in the northeast in PA and I found that the motor that runs the boards up and down is not a sealed unit. I think that salt and dirt gets inside of it and trashes it. Sounded like landing gears on an airplane when they went in and out! There is some kind of sensor ( like in a garage door ) that if the board feels resistance it will stop the direction its going. As the motors got weak sometimes they would come down and not go back up, and vise versa. I have the extended GMPP warr. and they replaced both motors at no charge.

 

[THE YETI]

Had both of my running boards replaced in the Denali around 60,000. I live in the northeast in PA and I found that the motor that runs the boards up and down is not a sealed unit. I think that salt and dirt gets inside of it and trashes it. Sounded like landing gears on an airplane when they went in and out! There is some kind of sensor ( like in a garage door ) that if the board feels resistance it will stop the direction its going. As the motors got weak sometimes they would come down and not go back up, and vise versa. I have the extended GMPP warr. and they replaced both motors at no charge.

sounds like our problem to a "T." Funny thing is, during the winter months, like now, the steps work flawlessly, lol.

But yeah, when they don't go down and u shut the door, you'll be driving for 2-3 minutes and all you hear is the motor trying to retract the board even though they are up. Very annoying!

 

[tbully]

Bumping an oooolllld thread. It's cold in the Detroit area this week and I can tell that my driver's side motor is going bad. (It's slow and sometimes "sticks" down..)

Anyone know a good source for a new one? Or has anyone had luck repairing an old one? (e.g. clean-out, relube, ,etc)

Thanks

 

[k3silk]

+1 Im having the same problem and need to know the cost of a new one if not i will take them off. its such a pain in the a$$

 

[THE YETI]

+1 Im having the same problem and need to know the cost of a new one if not i will take them off. its such a pain in the a$$

I think eBay has them for about $700-1000 each.

 

[FatDog]

Bump...

Looking for some advice, I've got an 08 Denali and the drivers side is stuck in the down position. I can hear the motor running a cycle when you close the door but the board will not lift up.

Any suggestions???

Thanks

 

[GM Customer Service]

Hello FatDog,

I am sorry to hear that you are experiencing an issue with your vehicle. I would be happy to look into this concern for you. Please private message me if I can be of any assistance.

Jennifer T.
GM Customer Care

 

[axpulkki]

Quick fix for some of the running board issues

I just bought 2008 Yukon Denali and had the same trouble as many others with erratic driver side power running board. As suggested on another forum, I applied WD-40 to running board hinges and the treatment worked great! Boards are back to fully functional. The running board must have a mechanism that stops the motor and prevents damage if the board gets stuck. Dirt and rust in the hinges seem to create enough resistance for the motor stop to be triggered.

I highly recommend trying the simple WD-40 treatment before any major repairs because of erratic power running boards. 25 cent treatment saved me a likely costly visit to GMC dealer.

 

[axpulkki]

Update: Quick fix for some of the running board issues

Quick update: well, the "WD-40 trick" worked only for a day. After working fine for a day, the functionality of the driver (left) side was lost again overnight.

I took the entire running board on the left side to parts and everything seemed OK (also the hinges were really not stuck at all). After doing additional testing, for example, by disconnecting the board control module and running the boards with the truck running and off, I noticed the board functionality was lost after the truck was off for couple hours. Disconnecting and reconnecting the control module power and starting the truck restored the board functionality.

All this indicated to me possible problem with the battery power being drained too low while the truck was parked and off. I replaced the battery with a new one and the power running boards have now been working without any hiccups for two days. It thus appears replacing the battery with a fresh one fixed my running board issues.

 

[TraumaTruck1]

I have the same problem with my running boards on an 07 Denali. They work most of the time, but they sometimes get stuck in either position. It is really ******* my wife because she is relatively short, and she needs the running boards. The batter could be your problem I guess, but ours will do it with the motor running.

 

[axpulkki]

Resetting boards

Have you tried the reset procedure described at http://www.justanswer.com/gm/8btzo-gm-yukon-denali-2007-yukon-denali-power-running-boards-inop.html

 

[JesseJ21]

Having the same issue

Anyone have to pay for this repair? What's it run? Mine is only acting up on the driver side.