Problems with Sirius/XM section of radio

[Yukon John]

Over the last week I have noticed the signal dropout on out XM radio. I initially thought it was cloudy weather but it is happening all of the time.

So I just completed an extensive "Hard Boot" troubleshooting exercise with XM techs. The final analysis is that I have a radio defect and should take it into my dealer....which I will do. The tech stated that this has gotten to be common with 2015/2016/2017 GM Touch Screen Radios.

Have any of you guys experienced this issue?

This will be my second trip back to the dealer with radio issues. The first issue was with the touch screen that went totally blank and was replaced.

Seems that this high tech stuff is very vulnerable.

 

[Yukon John]

I looked at the Ford F-150 Forum...seems that they are having exactly the same problem...dealers are replacing the original antennas with a new/different unit.

Apparently, there may be a 4G Cell Signal interference.

It will be interesting to see what GM does with this.

 

[RThomasII]

Surprisingly my XM radio has been rock solid. It's the regular FM & FM HD radio stations that fade in and out for me. What's really annoying though is that when I play music saved on a USB stick or iPod there is pause in between tracks/songs instead of gapless playback. I wish GM would develop a fix for that.

I also wish the XM station logo is displayed on the screen like it does in my BMW. Not a show stopper by any means but it still irks me.

 

[DenaliBQ]

Over the last week I have noticed the signal dropout on out XM radio. I initially thought it was cloudy weather but it is happening all of the time.

So I just completed an extensive "Hard Boot" troubleshooting exercise with XM techs. The final analysis is that I have a radio defect and should take it into my dealer....which I will do. The tech stated that this has gotten to be common with 2015/2016/2017 GM Touch Screen Radios.

Have any of you guys experienced this issue?

This will be my second trip back to the dealer with radio issues. The first issue was with the touch screen that went totally blank and was replaced.

Seems that this high tech stuff is very vulnerable.

I HAVE THE SAME ISSUES WITH THREE OF MY YUKONS AND SIERRAS

 

[icicls01]

Over the last week I have noticed the signal dropout on out XM radio. I initially thought it was cloudy weather but it is happening all of the time.

So I just completed an extensive "Hard Boot" troubleshooting exercise with XM techs. The final analysis is that I have a radio defect and should take it into my dealer....which I will do. The tech stated that this has gotten to be common with 2015/2016/2017 GM Touch Screen Radios.

Have any of you guys experienced this issue?

This will be my second trip back to the dealer with radio issues. The first issue was with the touch screen that went totally blank and was replaced.

Seems that this high tech stuff is very vulnerable.

Got the same issue here on my 2016 Tahoe. Maybe because of the painted XM antenna caps? I see other trucks using a black cap while mine is painted. Should be a recall on this. Very frustrating.

 

[TechSupport]

I had XM HD radio and GPS issues. 50 miles off. The dealer first said it was due to the HMI being unlocked. They said there was an issue with some trucks thinking they were in Michigan. Luckily they didn't have to reflash my HMI And it was just the antenna. The connection point on the underside was corroded. They said it was from high pressure car washes.

 

[jmellon]

I have been having this problem too on my 2016 Yukon. It has gotten much worse in the last month or so.

 

[Yukon John]

OK...I just returned from my dealer with my Yukon. Accordingly...my Satellite Antenna tested "Bad"...so a new one is on order to replace it. I will receive a call when it arrives and schedule an appointment for replacement...warranty item of course.

I learned while I was there that recently there was a 2016 Denali with the same issue...apparently that one was loose, allowing water intrusion. The cable connection had corroded so his cable and antenna had to be replaced.

I will report back once this is corrected.

 

[GM Customer Service]

Good morning Yukon John,

We regret to hear you are experiencing these concerns with your Yukon, but are happy that your dealership has been able to diagnose the issue. If you would like any additional assistance while you are working with your dealer, please feel free to send us a private message.

All the best,

Julianne M.
GM Customer Care

OK...I just returned from my dealer with my Yukon. Accordingly...my Satellite Antenna tested "Bad"...so a new one is on order to replace it. I will receive a call when it arrives and schedule an appointment for replacement...warranty item of course.

I learned while I was there that recently there was a 2016 Denali with the same issue...apparently that one was loose, allowing water intrusion. The cable connection had corroded so his cable and antenna had to be replaced.

I will report back once this is corrected.

 

[GM Customer Service]

Hello william quirk, icicls01 and jmellon,

We understand how important it is to have a reliable radio in your vehicle and your desires to find a fix. We recognize that at this time you are looking to other forum members for feedback on this situation. However, we would be more than happy to look into this further for you. Please send us a private message with more details if this is something you are interested in.

Take care,

Julianne M.
GM Customer Care

I HAVE THE SAME ISSUES WITH THREE OF MY YUKONS AND SIERRAS

Got the same issue here on my 2016 Tahoe. Maybe because of the painted XM antenna caps? I see other trucks using a black cap while mine is painted. Should be a recall on this. Very frustrating.

I have been having this problem too on my 2016 Yukon. It has gotten much worse in the last month or so.

 

[Yukon John]

Good morning Yukon John,

We regret to hear you are experiencing these concerns with your Yukon, but are happy that your dealership has been able to diagnose the issue. If you would like any additional assistance while you are working with your dealer, please feel free to send us a private message.

All the best,

Julianne M.
GM Customer Care

Thankyou.

 

[Yukon John]

Ok...took the Yukon in for High Frequency Antenna replacement. While there the tech advised that there was an upgrade available for the radio software (#2810334).

Everything is as new now. I don't know what changed with the software upgrade but I have noticed that the tuner changes stations more quickly than before.

 

[TxChevyz71]

I just took my 16 Yukon XL Denali in this morning for this issue. The dealer acts like they have never heard of this problem before. Obviously the serious XM radio does work. Just not all of the time, as I tried to explain to them. Did the contacting the GMC Cust Service rep make a difference in getting your issue resolved?

 

[TxChevyz71]

Update. Just got my Denali back. They did not change my antenna. They only did a software update for both the xm radio and infotainment module. GM has a service bulletin that says to do the software only??? (from my service advisor). appears to be working....

 

[jlitz41685]

Wish I could message GM Customer Service. Took my 2016 Tahoe LT in and they said the software was up to date and nothing was wrong (Knapp Chevy, Houston). I can be in the middle of hill country, no obstructions and Sirius will go out.

What do I need to do to convince them this is an issue?

 

[Tahoe14]

Maybe make a copy of this thread and take it with you.

 

[gat0r]

Wish I could message GM Customer Service. Took my 2016 Tahoe LT in and they said the software was up to date and nothing was wrong (Knapp Chevy, Houston). I can be in the middle of hill country, no obstructions and Sirius will go out.

What do I need to do to convince them this is an issue?

do they not accept msgs?

http://www.tahoeyukonforum.com/members/gm-customer-service.7653/

they were just recently on, worth a shot

 

[TxChevyz71]

do they not accept msgs?

http://www.tahoeyukonforum.com/members/gm-customer-service.7653/

they were just recently on, worth a shot

They accept private messages. Atleast that is what I did.

I have had the software update, and had the antenna replaced.

After I got the antenna replaced, it was better for a few days. and then back to XM going in and out sittin in traffic. It is basically unusable.

Not sure what the next step is

 

[coder]

Just had my 2017 Tahoe fixed by dealer. Tech determined antenna was faulty and replaced it. Invoice says 3422710 High Frequency Antenna Replacement.

 

[bigwardy2]

Over the last week I have noticed the signal dropout on out XM radio. I initially thought it was cloudy weather but it is happening all of the time.

So I just completed an extensive "Hard Boot" troubleshooting exercise with XM techs. The final analysis is that I have a radio defect and should take it into my dealer....which I will do. The tech stated that this has gotten to be common with 2015/2016/2017 GM Touch Screen Radios.

Have any of you guys experienced this issue?

This will be my second trip back to the dealer with radio issues. The first issue was with the touch screen that went totally blank and was replaced.

Seems that this high tech stuff is very vulnerable.

Did you ever get any resolution to the intermittent XM radio issue? I had issues with my screen freezing up and blacking out which led to the dealership replacing the HMI in my '15 Tahoe. Seemed to fix the problem but shortly afterwards my XM starting getting spotty in known good locations followed by it going out completely.