New Lifter Club Member

[Shrubs2K2]

soooo. GMC customer care will only offer me "GM Rewards" points for my troubles. They will only do what is in the TSB and since I was 1900 miles over the 8000 miles for both banks, they will only replace the one side. I declined the rewards points because, from my perspective completely useless in ensuring I have a vehicle I can trust.

Makes little sense... 7999 miles both banks and 8001 only one bank

 

[ljn21]

soooo. GMC customer care will only offer me "GM Rewards" points for my troubles. They will only do what is in the TSB and since I was 1900 miles over the 8000 miles for both banks, they will only replace the one side. I declined the rewards points because, from my perspective completely useless in ensuring I have a vehicle I can trust.

Makes little sense... 7999 miles both banks and 8001 only one bank

Not what you want to hear but they have to draw a line somewhere…if it’s 9000 miles, someone with 9001 miles will be excluded, 10000 miles, someone with 10001 will be excluded, etc. I think they should remove the mile constraint period and issue a recall for all our vehicles, both banks.

 

[TrueAt1stLight]

soooo. GMC customer care will only offer me "GM Rewards" points for my troubles. They will only do what is in the TSB and since I was 1900 miles over the 8000 miles for both banks, they will only replace the one side. I declined the rewards points because, from my perspective completely useless in ensuring I have a vehicle I can trust.

Makes little sense... 7999 miles both banks and 8001 only one bank

EXACT same experience with GMC Corporate. I demanded an extended warranty and they said they only will give me points. I’ve escalated to “the supervisor” and after that will consult my legal counsel on retainer. This is ABSOLUTE and UTTER bull$h1t to try and brush my complete engine failure on my brand new vehicle as a problem they can make go away with “rewards points.”

 

[Shrubs2K2]

While it's been a while, I am finalizing a draft of a letter to GM corporate to address the quality issue, GM Customer Care, and the customer service at the serving dealer.

 

[killjoy]

soooo. GMC customer care will only offer me "GM Rewards" points for my troubles. They will only do what is in the TSB and since I was 1900 miles over the 8000 miles for both banks, they will only replace the one side. I declined the rewards points because, from my perspective completely useless in ensuring I have a vehicle I can trust.

Makes little sense... 7999 miles both banks and 8001 only one bank

Shrubs2K2 - Any chance you have a link to the latest TSB that references the 8k miles for 1 vs both banks? Looks like I joined the club tonight. '21 AT4 5.3 w/ late 2020 build date. 3k miles.

 

[wsteele]

Shrubs2K2 - Any chance you have a link to the latest TSB that references the 8k miles for 1 vs both banks? Looks like I joined the club tonight. '21 AT4 5.3 w/ late 2020 build date. 3k miles.

The TSB is PIP5776E. I could not find the text online. Your dealer will know pretty quickly what is going on and will know to replace all 16 lifters. If he is fuzzy about that, insist he look up the TSB and understand GM's guidance that he needs to replace all 16.

 

[Shrubs2K2]

The TSB is PIP5776E. I could not find the text online. Your dealer will know pretty quickly what is going on and will know to replace all 16 lifters. If he is fuzzy about that, insist he look up the TSB and understand GM's guidance that he needs to replace all 16.

They used TSB is PIP5776F and only did the right bank

 

[wsteele]

They used TSB is PIP5776F and only did the right bank

So I guess the F version is where they stipulated to do 1 bank only if the ODO is over 8K? Did they give you the text of that version?

In any case, looks like @killjoy should get all 16 done as he has only 3K.

 

[DaveDonovan]

I’m joining your club. 2021 Yukon AT4, 12K miles , purchased 12/30/2020. One bank is currently being replaced.

and you can check out nhsta.gov to find all the TSB/ PIPs.

 

[Micahsd]

I’m joining your club. 2021 Yukon AT4, 12K miles , purchased 12/30/2020. One bank is currently being replaced.

and you can check out nhsta.gov to find all the TSB/ PIPs.

Sorry to hear that you’re part of this club.

Unfortunately from seeing the other posts, you’ll probably be back at the dealer in less than a month to have the other side done.

 

[killjoy]

Update: Dealer confirmed it is the lifter issue and is replacing all 16 under the TSB/Warranty. Hopefully picking up a loaner tomorrow as they said ETA is 2-3 weeks. Apparently there's more club members at my dealer who got in line before me.

Looks like there is also an active recall related to the main infotainment screen; needs a software flash. So I guess this visit is a 2-fer.

For the members who've had this done, did the dealer do a complimentary oil change after replacing the lifters? I'm a bit concerned that parts of the failed lifter(s) may have sheered off and circulated back into the engine oil? Wondering what that plan is, and of course, I literally just changed the oil a couple hundred miles ago.

 

[ivin74]

They used TSB is PIP5776F and only did the right bank

I heard this week that GM is now replacing the lifters on both sides. Two weeks ago GM got hit with a multimillion lawsuit due to the lifter problem. You may wanna search that lawsuit and join the bandwagon.

 

[Reddog1473]

Well add me to the Lifter problem club. I was reading this the other day saying I am lucky and bam driving my 2021 GMC Yukon XL Denali with 8,500 miles and a couple of sputters brought on a trip to the dealership. Anyone have the GMC contact info to complain about this. A google search brought up some class action lawsuit stuff but I haven't gone through it yet. Sounds like GM possibly knowingly produced vehicles with defective parts. These are the type of stories the news stations and papers like to investigate and talk about

 

[TrueAt1stLight]

Update: Dealer confirmed it is the lifter issue and is replacing all 16 under the TSB/Warranty. Hopefully picking up a loaner tomorrow as they said ETA is 2-3 weeks. Apparently there's more club members at my dealer who got in line before me.

Looks like there is also an active recall related to the main infotainment screen; needs a software flash. So I guess this visit is a 2-fer.

For the members who've had this done, did the dealer do a complimentary oil change after replacing the lifters? I'm a bit concerned that parts of the failed lifter(s) may have sheered off and circulated back into the engine oil? Wondering what that plan is, and of course, I literally just changed the oil a couple hundred miles ago.

Yes, the dealer does an oil change as part of this repair. We’ll at least they did with my Yukon Denali with lifter failure at 12,995 miles. They only replaced one bank and I fought like you wouldn’t believe to GMC Corporate to step in and either offer the other bank to be replaced or an extended powertrain warranty. They told me to get F’ed and “graciously gifted me” 200k My GM Rewards points for my troubles.

Here’s their phone number, should you too like to be told to “pound sand and here are some rewards points:”

866-467-9700

 

[tom3]

Some interesting reading here, scroll down the page, might want to post your experiences too.

Vehicle Detail Search - 2021 CHEVROLET TAHOE SUV 4WD | NHTSA

www.nhtsa.gov

Vehicle Detail Search - 2021 GMC YUKON SUV 4WD | NHTSA

www.nhtsa.gov

 

[killjoy]

Update: Dealer called me this morning saying my truck was ready for pickup. They originally told me to expect 2-3 weeks. They got it back to me in 5 business days from the point of me towing it and dropping it there for service. They were apparently expecting a longer delay on backordered parts and I guess I got lucky.

Rough math based on the write up was this was a $2k repair. They pulled both heads off the engine, replaced all 16 lifters, all the guides (4), 1 push rod, the spark plug on the cylinder that was misfiring, new bolts for everything, etc. Adds up to about $900 in parts, and another $1200 in labor (10 hours). Mechanic noted in the diagnosis it that it scanned with a P0300 code, was misfiring on cylinder #7, ticking noises from both sides of the engine, and found multiple failed AFM lifters.

Interestingly, an oil filter was on the bill of material... but no oil. Oil life indicator wasn't reset either. Looking under the truck, they did replace the filter... as I had a Wix XP on there at drop off, and it came back with a Delco. So, spent the last hour doing an oil change in the driveway (20* out at the moment) just for peace of mind. From looking at the oil, confirmed they did not do an oil change at the dealer. FYI for others who might care. The engine does sound different now.. quieter/smoother... noticeable.

 

[wsteele]

Update: Dealer called me this morning saying my truck was ready for pickup. They originally told me to expect 2-3 weeks. They got it back to me in 5 business days from the point of me towing it and dropping it there for service. They were apparently expecting a longer delay on backordered parts and I guess I got lucky.

Rough math based on the write up was this was a $2k repair. They pulled both heads off the engine, replaced all 16 lifters, all the guides (4), 1 push rod, the spark plug on the cylinder that was misfiring, new bolts for everything, etc. Adds up to about $900 in parts, and another $1200 in labor (10 hours). Mechanic noted in the diagnosis it that it scanned with a P0300 code, was misfiring on cylinder #7, ticking noises from both sides of the engine, and found multiple failed AFM lifters.

Interestingly, an oil filter was on the bill of material... but no oil. Oil life indicator wasn't reset either. Looking under the truck, they did replace the filter... as I had a Wix XP on there at drop off, and it came back with a Delco. So, spent the last hour doing an oil change in the driveway (20* out at the moment) just for peace of mind. From looking at the oil, confirmed they did not do an oil change at the dealer. FYI for others who might care. The engine does sound different now.. quieter/smoother... noticeable.

Glad to hear you are back on the road!

 

[Shrubs2K2]

Mailed a 3 page letter and my 2 page detail log to
Stephen Carlisle, Executive VP and President, North America. I'm confident it will fall on deaf ears but one can never tell.