I don't know if this is the right place for this type of post so I apologize and I just feel I need to vent.
I feel really bad that this is my first post. I've been a lurker for a while and the search feature has always answered my questions. I'm also a member over at FSC.
I've been looking into upgrading my 2dr 4x4 Yukon as far as wheels/tires/suspension and decided to pull the trigger. Everything is ready to go except for one thing. I'm waiting on my lift.
Some of the items that are going on the Yukon
I decided to go with the RCX 3" lift and I shopped around for the best deals. Since Rough Country is an official vendor here I figured I'd see what deals they have. They did not offer any discounts so I looked at other avenues. I found it on Adrenaline for the same price, but shipping was $25 cheaper. Their website (adrenalinemotorsportsllc.com), looked pretty legit so I placed my order on Tues 9/10/2013 around 6:30PM. I paid right away and got a confirmation email thereafter.
Thursday rolls by and I haven't heard anything about the order, so I email the guy "When do you anticipate this to ship?" and an hour later I get a reply that says "It should ship today". Great no problems!
So on Monday (9/16) night I send an email asking if they got a tracking number... no reply. So by Tuesday afternoon I start calling, it'll ring and ring and then say "the voicemailbox is full". I called more and more on Wednesday (9/18) and no avail. So I decided to let my girlfriend try to call them. Low and behold they answer on the first ring. They apologized for the inconvenience "they've been having troubles with their phone". They told her that something was wrong with the part they were going to send to me or something along those lines and they would ship out a new one today (9/18) and I should be getting an email with a tracking #. Psssssh, The day passes by and I get nothing.
Today, 9/19 my girlfriend and I call at multiple points in time and they are still not answering the phone. Around 3:30PM I finally get an email saying the part shipped, however there was no tracking number listed. Their shipping policy says that they require a signature upon delivery, how am I supposed to know what day to be home for the UPS man so I can sign for it? I'm going to keep calling and asking for a tracking number.
Am I out of line here? Am I overly concerned? I have paid almost $700 for this and I prefer to not be scammed out of this (the payment has already cleared from my credit card).
What kind of business conducts themselves like this? If I gave them the benefit of a doubt that their phone's aren't working, then why aren't they replying to my emails? I mean hell, there's an advertisement on the right portion of their website boasting about having the best tech support available and being open 24/7 (Which happens to be the same number I'm calling).
The ad.
Apologies, sorry for the rant, but I figured I'd share for others who may be contemplating doing business with them.
I feel really bad that this is my first post. I've been a lurker for a while and the search feature has always answered my questions. I'm also a member over at FSC.
I've been looking into upgrading my 2dr 4x4 Yukon as far as wheels/tires/suspension and decided to pull the trigger. Everything is ready to go except for one thing. I'm waiting on my lift.
Some of the items that are going on the Yukon
I decided to go with the RCX 3" lift and I shopped around for the best deals. Since Rough Country is an official vendor here I figured I'd see what deals they have. They did not offer any discounts so I looked at other avenues. I found it on Adrenaline for the same price, but shipping was $25 cheaper. Their website (adrenalinemotorsportsllc.com), looked pretty legit so I placed my order on Tues 9/10/2013 around 6:30PM. I paid right away and got a confirmation email thereafter.
Thursday rolls by and I haven't heard anything about the order, so I email the guy "When do you anticipate this to ship?" and an hour later I get a reply that says "It should ship today". Great no problems!
So on Monday (9/16) night I send an email asking if they got a tracking number... no reply. So by Tuesday afternoon I start calling, it'll ring and ring and then say "the voicemailbox is full". I called more and more on Wednesday (9/18) and no avail. So I decided to let my girlfriend try to call them. Low and behold they answer on the first ring. They apologized for the inconvenience "they've been having troubles with their phone". They told her that something was wrong with the part they were going to send to me or something along those lines and they would ship out a new one today (9/18) and I should be getting an email with a tracking #. Psssssh, The day passes by and I get nothing.
Today, 9/19 my girlfriend and I call at multiple points in time and they are still not answering the phone. Around 3:30PM I finally get an email saying the part shipped, however there was no tracking number listed. Their shipping policy says that they require a signature upon delivery, how am I supposed to know what day to be home for the UPS man so I can sign for it? I'm going to keep calling and asking for a tracking number.
Am I out of line here? Am I overly concerned? I have paid almost $700 for this and I prefer to not be scammed out of this (the payment has already cleared from my credit card).
What kind of business conducts themselves like this? If I gave them the benefit of a doubt that their phone's aren't working, then why aren't they replying to my emails? I mean hell, there's an advertisement on the right portion of their website boasting about having the best tech support available and being open 24/7 (Which happens to be the same number I'm calling).
The ad.
Apologies, sorry for the rant, but I figured I'd share for others who may be contemplating doing business with them.
