Any issues with GM-parts direct

[5strmtrp]

Any if you guys have issues with getting parts from GM-parts direct?

I ordered new rubber door seals for the front doors and the body line seals that run the A pillar up to the back of the rear side doors.

I received the door seals but have been waiting a month to the day for the rest.

They don’t answer the friggin phone, online trouble ticket that hasn’t gone anywhere other than in process for 2 weeks.

Anyone have any issues if so how did you get thru to someone there?

 

[Doubeleive]

Any if you guys have issues with getting parts from GM-parts direct?

I ordered new rubber door seals for the front doors and the body line seals that run the A pillar up to the back of the rear side doors.

I received the door seals but have been waiting a month to the day for the rest.

They don’t answer the friggin phone, online trouble ticket that hasn’t gone anywhere other than in process for 2 weeks.

Anyone have any issues if so how did you get thru to someone there?

squeaky wheel gets the oil
https://www.bbb.org/us/nc/winston-s...ts/gm-parts-direct-0503-1000017080/complaints

 

[Fless]

If you file a BBB complaint, be sure to tell them what you want from the seller. The parts (immediately) or a full refund, something like that.

 

[BG1988]

Any if you guys have issues with getting parts from GM-parts direct?

I ordered new rubber door seals for the front doors and the body line seals that run the A pillar up to the back of the rear side doors.

I received the door seals but have been waiting a month to the day for the rest.

They don’t answer the friggin phone, online trouble ticket that hasn’t gone anywhere other than in process for 2 weeks.

Anyone have any issues if so how did you get thru to someone there?

contact your card issuer you only get like 60 days or so... tell them the purchase was incomplete and you made multiple attempts to get in contact...

 

[5strmtrp]

I’ve ordered from them before. Didn’t have issues. Assumed that this whole pandemic would be the case. It’s a month tomorrow that I ordered. Other than a ticket created and crickets since then.

I’ll file a complaint provide all the info as well.

Sucks, now gonna look around elsewhere for the rest of my shit to order.

 

[nsticka]

had issue with them as their website is very vague about details.
ordered outside handle but ordered wrong one-website doesnt specify if its for front or rear.
tried to call, no answer, tried to email, no reply.

so sent part back, as the email i sent was the same info from what I mentioned earlier, requesting refund.

a few days later, I had refund still with no reply via email.

 

[1BADI5]

I have not ordered from them in years now......... to many other options out there now

 

[Doubeleive]

I have seen a crap ton of complaints about them for the same issue hence I have never ordered from them and probably never will, this problem they have is not new or due to the pandemic it's just ****** business practice and it is there m.o.

 

[jatPPV2012]

I have ordered on GM Parts Direct before with no issues. Ordered the cargo tie down brackets and bolts because my PPV Tahoe didn't have them. Customer service was good. They emailed me that the bolts I ordered were not the right part that fit my vehicle and informed me of the correct one. My order was reprocessed and I received it within a reasonable time frame.

 

[Denaliz]

I've used GMPartsDirect several times over the years with no issues. It's a new ballgame with COVID-19 and shipping these days.