2019 Esky items that the dealer is telling me are normal. I disagree.

[RobV]

2019 Esky CPO. I have it in to the dealer for a few warranty items that I think are off.

--Does the left side of the seatback sit further from the wheel than the right side? Angled? I feel like I'm sitting crooked, and I even measured from the wheel and its at least 3/4-1" further away from the wheel than the right side. And you can see it clearly where the seatback meets the seat.

--Does anyone's driver door panel feel plasticy and cheap every single time your leg presses on it, or you put your arm on it to rest? I feel like the clips all need grease or something.....and was amused when they said they could grease it but it would wear off in 3mos. Grease.....not WD40.

Dealer is telling me this is all normal for a 3yo. $65k truck. I just don't feel this is normal for the queen of the brand. My Yukon wasn't like this. I don't have pics at the moment as it's at the dealer.

Thanks!!!

 

[Doubeleive]

seat doesn't sound normal
but I am at a loss of how grease is going to make a door panel feel less plasticy?
if it's noisy or something pull it off and take a look it's just plastic clips, they pop off and pop back on. have to take door handle trim off and a couple screws first, there are videos on youtube.

 

[RobV]

seat doesn't sound normal
but I am at a loss of how grease is going to make a door panel feel less plasticy? I mean unless your putting it on the outside like a slip-n-slide?
if it's noisy or something pull it off and take a look it's just plastic clips, they pop off and pop back on. have to take door handle trim off and a couple screws first, there are videos on youtube.

I just meant greasing the clips so they/the panel don't creak when I lean on it.

 

[Doubeleive]

I just meant greasing the clips so they/the panel don't creak when I lean on it.

they aren't the kind like they used to use, they are push clips like christmas tree style, but.. you might want to take the panel off and check the ones along the top of the panel were the glass weather seal is those are metal clips, they will probably come off when you pull the panel then you have to put them back on the panel and re-seat them on the top off the door skin (metal part) when you put the panel back on, I found it best to start closest to the mirror & door hinge and then work your way down and around
putting some sound deadener on the metal skin inside may help also, when I did my silverado it made a big difference it used to rattle a lot now it doesn't.

 

[91RS]

Normal.

 

[LT1ZOB]

Mostly normal. This is why I buy 2year old, low mile ones 40% off sticker (at least this was doable up until the last 18 months or so). This way, I don’t feel like I paid full price and got kicked in the balls.

 

[RobV]

Mostly normal. This is why I buy 2year old, low mile ones 40% off sticker (at least this was doable up until the last 18 months or so). This way, I don’t feel like I paid full price and got kicked in the balls.

This is a ‘19 with 11k miles. None of this is normal.

I had to go back to the dealer yesterday just to demonstrate another issue, a leaking exhaust, that they “couldn’t hear” after having the truck a week. I reproduced the sound, at the very RPM I detailed in the initial explanation, before we even left the lot, and proceeded to repeat the sound around the entire block.

Then, after telling me that the seat issue is normal because they looked at a few other used Escalades and they did the same thing, a 2018 was parked next to my loaner Altima.....seat perfectly straight, recline actuators operating simultaneously and equally.....STILL trying to get out of admitting that it’s a problem.

It’s laughable really

 

[Doubeleive]

This is a ‘19 with 11k miles. None of this is normal.

I had to go back to the dealer yesterday just to demonstrate another issue, a leaking exhaust, that they “couldn’t hear” after having the truck a week. I reproduced the sound, at the very RPM I detailed in the initial explanation, before we even left the lot, and proceeded to repeat the sound around the entire block.

Then, after telling me that the seat issue is normal because they looked at a few other used Escalades and they did the same thing, a 2018 was parked next to my loaner Altima.....seat perfectly straight, recline actuators operating simultaneously and equally.....STILL trying to get out of admitting that it’s a problem.

It’s laughable really

part of the issue here is (I assume), that you already signed and drove it home? if so then they are basically off the hook unless it's something that would be covered under factory warranty, if this is the case visit another dealer, gm warranty can be done at ANY gm dealer, nationwide. chevy, gmc, cadillac, hummer, buick, you name it
I have always taken my GMC's to the Chevy dealer because there cool and the GMC dealer is a @sshat

 

[RobV]

part of the issue here is (I assume), that you already signed and drove it home? if so then they are basically off the hook unless it's something that would be covered under factory warranty, if this is the case visit another dealer, gm warranty can be done at ANY gm dealer, nationwide. chevy, gmc, cadillac, hummer, buick, you name it
I have always taken my GMC's to the Chevy dealer because there cool and the GMC dealer is a @sshat

I drove it home in September. I bought from a non local dealer. I have brought it to my local dealer to get most of these issues covered under warranty. But I’m learning quickly that they don’t even want to warranty anything.

So....if it’s not taken care of, ill head to another semi-local dealer, or go back to Lauderdale where I bought it and see what they can do.

 

[Tahoe14]

Are you using a Cadillac Dealer or just a GM certified Dealer, you may have better luck at a Cadillac Dealer. You would think at the price point for Cadillac's the service would be outstanding but not always so, it seems hit and miss with Dealers. I try to build a rapport with my Dealer service writer and technician and stick with them. Have been with the same one for years. Favorite soda, drink or snack foods go a long way with each visit. Good luck and I hope you get it fixed.

 

[RobV]

Are you using a Cadillac Dealer or just a GM certified Dealer, you may have better luck at a Cadillac Dealer. You would think at the price point for Cadillac's the service would be outstanding but not always so, it seems hit and miss with Dealers. I try to build a rapport with my Dealer service writer and technician and stick with them. Have been with the same one for years. Favorite soda, drink or snack foods go a long way with each visit. Good luck and I hope you get it fixed.

Local Caddy dealer. I used to bring my Yukon there too. I guess I expected better service now that I actually have a caddy. So far, the only difference seems to be that I had no problem getting a loaner car. Well, kinda, first they gave me a nasty smelling smoked in caddy mini suv. Traded that out for an Altima.

 

[fozzi58]

I havent taken the door panels off my 17 so I don't know exactly whats under there. However, I did take the tailgate cover off AND passenger side rear interior section. The new style clips are a ****** to pry off and on the tailgate, I broke a few. This being careful and using a plastic panel popper kit. So if you are going to try it on your own, I would certainly look online to see which clips are being used and buy some replacement clips first.

 

[vcode]

2019 Esky CPO. I have it in to the dealer for a few warranty items that I think are off.

--Does the left side of the seatback sit further from the wheel than the right side? Angled? I feel like I'm sitting crooked, and I even measured from the wheel and its at least 3/4-1" further away from the wheel than the right side. And you can see it clearly where the seatback meets the seat.

--Does anyone's driver door panel feel plasticy and cheap every single time your leg presses on it, or you put your arm on it to rest? I feel like the clips all need grease or something.....and was amused when they said they could grease it but it would wear off in 3mos. Grease.....not WD40.

Dealer is telling me this is all normal for a 3yo. $65k truck. I just don't feel this is normal for the queen of the brand. My Yukon wasn't like this. I don't have pics at the moment as it's at the dealer.

Thanks!!!

The steering wheel is angled on this and previous gens. It is not parallel to the seatback. Normal and can't be fixed.

 

[SuperOldSchool]

The offset steering wheel item is normal. There are folks on other sites commenting on the same thing .

 

[vcode]

The offset steering wheel item is normal. There are folks on other sites commenting on the same thing .

Yep, they finally fixed it on the new gen. Really doesn't bother me.....

 

[91RS]

The steering wheel is angled on this and previous gens. It is not parallel to the seatback. Normal and can't be fixed.

I think Car and Driver complained about that on every review they did of a K2 truck.

 

[RobV]

Even if the steering wheel is off......it still doesn’t explain what you can see visually where the seat back meets the seat base. It’s angled. Also, when you run the recline all the way forward, you can see the left side of the seat moving while the right side is stationary. A video is worth 1000 words so I’ll grab one just for explanations sake.

In fact, here’s a photo of the “good” seat that we found on an 18’ I found at the dealer. This one is straight. My seat back is on an angle like you see with the red line. I don’t have a pic of mine, but I’ll grab one for comparison.

 

[vcode]

Even if the steering wheel is off......it still doesn’t explain what you can see visually where the seat back meets the seat base. It’s angled. Also, when you run the recline all the way forward, you can see the left side of the seat moving while the right side is stationary. A video is worth 1000 words so I’ll grab one just for explanations sake.

In fact, here’s a photo of the “good” seat that we found on an 18’ I found at the dealer. This one is straight. My seat back is on an angle like you see with the red line. I don’t have a pic of mine, but I’ll grab one for comparison. View attachment 366171

That sounds like an issue with the recliner mechanism.

 

[RobV]

So.....some resolution. My dealer absolutely refuses to warranty this seat, and wants to put a new seat bottom cushion on it just to try and make it match up visually to my twisting recliner.

In other great news.....I sent multiple vids to the sales manager I bought it from....and his first words on the callback were “hey, Rob, this seat us fu$$ed up, how can someone not see that?”

So, I guess I’m driving 3hrs back to where I bought it.