2015 GMC YUKON XL Tailgate Issue

[GMJunky]

I have posted this on the gm_trucks.com forums also.

So I got a 2015 Black Yukon XL SLT and the first day we went to load it up at Costco we had the problem.

The liftgate would open about 12in and it would close automatically. We tried this a few times and the same issue.

Before I realized that I could open just the glass to load up the stuff, I just yanked on it ad there was a loud plastic binding noise from the top.

Went home and took a video of the issue, good thing we did coz the next morning it was fine, liftgate opened perfect.

Took it to the dealer and they said it was one of the shocks, and they replaced it, but the entire time they could not get it to do the same thing.



Went home and the next day loaded up some things in the back and the liftgate worked fine but wen we went shopping and returned to open the back the same thing happened again.



Back to the dealer it goes.



My theory, it's the sun. the cheap plastic on the top is getting hot and expanding. It works fine in the mornings, and at the dealer because they have a garage where they keep their cars.



What do you think?

Anyone else with the same issue? There must be.

Was not sure I could post links but here is the video that I showed the dealer http://youtu.be/2IT_aFIopxQ

***UPDATE***
For all you new comers that found this post.
There is a FIX for this, take it to your dealer and refer them to this thread if they tell you there is no fix.
GM is replacing the POS spoiler with another POS plastic deal from a plastic storage bins, I mean spoiler. It works.

Good luck

 

[Pockets]

I've yet to have this happen but I'll keep an eye out for it.

 

[jmitchell]

Knock on wood I have not had this issue with my '15, but I did have a similar issue with my '07. I ended up having two separate power liftgate motors replaced under warranty. I have a family member now who has an '08 out of warranty and it is having the same problem but the dealer wants over $800 to fix it...wow!

 

[GMJunky]

Currently I'm talking to the dealer and GM cs over at the gm-trucks.com about the issue.
The dealer finally replicated the issue when I told them about leaving the SUV on the sun, this is after they told me they have made some small adjustment.

GM needs to get involved so check all your 2015 Tahoe's, Burb's, Yukon's and post your issue here.

Hope it gets fixed

 

[Griff75]

Same thing happened to my wife. Dealer says they're ordering parts...

I wasn't able to replicate it but sounds exactly the same. Also it was 90 degrees here in Portland today!

 

[xanadu79]

Had the exact same issue. I identified it was only happening when warm. Took the dealer 2 days to fix as they were waiting on details from GM engineering.

 

[Gavenger]

The very first 2015 I looked at did the same thing. This was during the demo from the salesperson. I showed it to him and he scheduled it to go into service immediately. Even though this was not the one I was going to buy. So when mine did finally get in, I thoroughly inspected the liftgate on mine before signing the papers. I could not say why the one I saw did it, at the time it just looked like the spoiler was misaligned as it was only binding in the very center of the spoiler. I do not discount heat being a factor though.

Gav

 

[GMJunky]

Update:
GM is shipping out a new spoiler painted and ready to install to the dealer.
Hope it is not the same material, coz it's not gone make a difference.

 

[DetTigers]

Same thing happened to me. It's done it maybe 4 times. It'll open a few inches then make a loud binding noise like something is rubbing or catching and automatically close.

http://youtu.be/AJQpJY1kSLs

 

[rjhoskins]

Same thing happened to me. It's done it maybe 4 times. It'll open a few inches then make a loud binding noise like something is rubbing or catching and automatically close.

http://youtu.be/AJQpJY1kSLs

Nice of you to get this on video in case you can't get it to replicate at the dealership. This appears to be fairly widespread, hopefully, they will have this fixed asap.

 

[GM Customer Service]

Hello DetTigers,

I am sorry to hear that you are experiencing an issue with your Tailgate. I would be happy to look into this issue for you. Please contact me via private message referencing this thread if I can be of any assistance.

Jennifer T.
GM Customer Care

 

[Griff75]

Has anybody had this resolved yet?

We're still waiting on parts at the dealer. Jennifer T of GM customer care offered to make the appointment for us once the dealer calls me to tell me the part arrives. Not sure how that would help.

I asked about if they are helping share info between the dealers on this issue and have not gotten a response.

Maybe they're still reading these threads...?


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[GMJunky]

No, no resolution yet.
I'm expecting GM to do a lot more than what they are going to do for me.
This is ridiculous, I purchased this SUV to drive the family where they need to go. I did that for 4 days since purchase. I'm going to ask them to replace it with a silver or white ASAP.

 

[samvons]

I've had the same issue with my 15 Tahoe. I took it to the dealer for the recall with the transmission oil cooler connection. Four days later I finally get to pick it up. I went back to work and after it sat outside in the sun for a few hours; my tailgate would only open about 1/4 of the way and made a very loud popping noise. After several attempts to open the tailgate and it closed several times it finally opened. Back to the dealership I went. Of course, it would not replicate. After several attempts to replicate at the dealership, the service gentleman basically said I was crazy. The trim guy walked by and asked if I had a popping noise. Of course, I was thinking finally someone knows what I’m talking about. He stated that he had just got back from training and there was talk about this going to be happening due to a design flaw and there was no fix at the time. The service gentlemen said take it home and when they get a fix we will let you know. Two days later, I’m back at the dealership because it happened all weekend long and I was very aggravated (I didn’t think about videoing it). Long story short, after several calls to two different dealerships, they finally got the word from GM to take the shims out of the tailgate and this MAY fix the problem. The paint on the roof and spoiler were completely chipped off due to the rubbing. The dealership has had my vehicle for over a week fixing the problem and having it painted, twice. I’m beyond aggravated; they have had my vehicle longer than I have got to drive it.

 

[ecanem]

Just wondering if they gave you a loaner or not?


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[samvons]

Yes, but they were not going to give me one the first time I took it in. They said they would give me one if it they kept it over night and they would take to me where I needed to go. After telling them all the things I was going to do, they decided to give me one (11 truck that drank the gas), and then they ended keeping it longer, so I would've had to come back to get the loaner.

 

[GMJunky]

Finally, got her back today.
The resolution: a new spoiler. Basically GM shaved the spoiler and call it, the FIX.

 

[samvons]

That's just nuts!!! You pay that much for a vehicle and to have this issue and they do that! I was told that they took the shims out and that MAY be the fix.

Finally, got her back today.
The resolution: a new spoiler. Basically GM shaved the spoiler and it is call it, the FIX.

 

[Jasvan]

My black 2015 SLT did it today. Is this happening mainly in black or dark colors? It was over 90 degrees today when it occurred and had sat in Target parking lot for a hour.

 

[samvons]

I was told that it was dark ones because of the heat. Mine was in shop and they said they fixed the problem by removing the shims but yesterday mine did it again after sitting in sun all day. Mine is sable in color. Guess it's back to the dealer again, plus they have to fix the terrible paint job from the chipping of the paint on roof and spoiler from the issue.