Accept Buy-Back or Not

I have a friend who is dealing with a similar issue with the Honda EV Prologue, buyback/lemon is through corporate and not the dealer. He's been back 4+ times and over 31 days loss of use for issues with the infotainment locking up or going black and some axle issues. They offered him a deal to keep the vehicle after its "fixed" and provide him $8k to stay in the car.

Manufacture/dealer approved accessories are parts installed by the dealer/manufacture through a dealer network. GMPP like brake upgrades, side steps etc... all get installed by the dealer which retains the factory warranty as it was dealer/manufacture sold/installed parts. The Manufacture is unlikely to pay for your aftermarket upgrades, they might install them as part of your deal but then I'm not sure how they will warranty the parts since they are the ones who installed it.

My 2018 ram was totaled which had a bunch of aftermarket parts on it, even the insurance would not cover most of the parts even after I provided receipts. I was able to get like $400 back after the receipts due to them being purchased within the last 2 months before I was hit. I pulled what I could before they took it but still lost out on a few thousand dollars.

Mike...First and foremost....Your whole approach is GREAT...just the facts, no emotion. I really congratulate you on that and it seems GM appreciates it as well. These forums often get supercharged with emotion...which is not helpful. California has the strongest Lemon laws in the nation. From afar...it seems that your vehicle has lots of issues. I ordered a 2025 Yukon Denali 3.0 with every option, it was built and delivered, and has been 100% trouble free. My input would be to have GM build you a replacement unit and use your curreny unit until delivery.
Best of luck to you.

Did the dealer replace the rims at before you bought it or do you have 2 sets of rims? I doubt they will pay for a 2nd set of rims. GM bought back my 2002 Bravada. Got full MSRP towards a new Envoy. Even got 0% on the Envoy so I made out well. Was disclosed as a buyback in Wisconsin.

OR VietVet said:

Hard to believe that with your first post in this entire thread, you presume to speak for all 2021+ vehicle owners or prospective buyers. The original post talked about a 2026 Yukon that has been in the shop for many many days and was asking opinions. Members here are not locked in to one section when it comes to "opinions". If you live in an area where you have a lot of rusty/salt on the road vehicles, then broaden the horizons with a trip to find a non rusty truck/vehicle state and even with travel and truck buying expenses, you will be money ahead with a nest egg left over.

Believe it or not, the GMT800's just have a much better history than even the newer trucks/vehicles. Opinions/help was asked for and was given. There are responses to the "buy back" question, specifically, and also answers or recommendations about older more reliable vehicles/trucks.

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Guessing the number of people shopping new trucks who would actually consider a 25 year old GMT800 is next to zero. As are the number of wives who would be happy when their husbands told them they traded her 2019 Tahoe for a 2002.....

Yea, I get it. Just not enough "sparklies" on a 2019. Now I see the reason and completely agree.....NOT! I don't see anywhere that he says, "trading in wife's vehicle". He says "his".

I get it. If you can afford it, do what you want. If you buy all the bells and whistles, live with the problems that come with them. Again, I will say, the most comfortable seats are the GMT800.

vcode said:

Did the dealer replace the rims at before you bought it or do you have 2 sets of rims? I doubt they will pay for a 2nd set of rims. GM bought back my 2002 Bravada. Got full MSRP towards a new Envoy. Even got 0% on the Envoy so I made out well. Was disclosed as a buyback in Wisconsin.

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The grille and rims are GM OEM parts but were bought off eBay. The grill was installed at a trusted local body shop. I have resigned myself to taking the loss on them. Should GM offer a straight up replacement, I believe I could convince the Dealer to swap the wheels.

This is our retirement road trip vehicle. The XYL saw no reason for the grille and wheel additions but is quite disturbed by not having use of it for what is now 4 weeks. This is in addition to the countless days prior to this last service.

I am also expecting if we take the cash, she will insist on replacing it with a Toyota, Honda, etc... and rightly so. I have, however, become quite attached to the Diesel and copious cargo space.

Javelina said:

Thank you all for the opinions. There is a consensus.

I have been communicating with a very pleasant woman at: General Motors GMC California Customer Engagement Center 1-800-462-8782. Unlike countless times before, she promised to not close my case until there is a resolution to my satisfaction. My only complement so far is for this associate who has kept meticulous notes on our emails and conversations and has consistently called back with twice weekly updates as promised. I find it difficult to express my outrage to her. The rest of this is a $$hit $how.

In our last conversation this afternoon I expressed an interest in having an identical replacement provided onto which my accessories could then be swapped. (Thanks Stbentoak) I pointed out that this would not then require further compensation for the cost of the accessories providing they would be installed by the dealer.

The associate promised to explore what this involves which would include my Dealer, availability and location of an existing vehicle, and the process for placing one on order if needed. She indicated that yet another department handles the actual Buy-Back / replacement process.

Mike

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I went through the same thing last year. Things went from Chevy Customer Care who are total con artists to GM Management Resolutions Team who weaned me for 3 months every week with a nice talkathon to tell me at the end that fuel injectors (all 8), the fuel rails and harnesses that cost me $4,644.00 on a 2020 Tahoe RST at the dealer would not be covered despite the truck having 52K and less than 5 years old. As an owner of various Tahoe's (LTS, LTZ, Premier, RST) since 2003 and never any major issues in the past, I cannot tell you the disgust I have for GM/Chevy Customer Care. I am currently looking for another replacement but most definitely NOT a GM product. I would take the buy back as it would alleviate your headache for the time being. Good Luck.

Javelina said:

The grille and rims are GM OEM parts but were bought off eBay. The grill was installed at a trusted local body shop. I have resigned myself to taking the loss on them. Should GM offer a straight up replacement, I believe I could convince the Dealer to swap them out.

This is our retirement road trip vehicle. The XYL saw no reason for the grille and wheel additions but is quite disturbed by not having use of it for what is now 4 weeks. This is in addition to the countless days prior to this last service.

I am also expecting if we take the cash, she will insist on replacing it with a Toyota, Honda, etc... and rightly so. I have, however, become quite attached to the Diesel and copious cargo space.

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To be fair, GM is offering a replacement of the vehicle you bought, not one you bought and modified. I'd put the original rims back on if you decide to accept their offer. Like I said, I was offered full MSRP for trade on a replacement. I'm surprised CA allows a mileage deduction, unless this is just an offer from GM they hope you will take.

Javelina said:

The grille and rims are GM OEM parts but were bought off eBay. The grill was installed at a trusted local body shop. I have resigned myself to taking the loss on them. Should GM offer a straight up replacement, I believe I could convince the Dealer to swap the wheels.

This is our retirement road trip vehicle. The XYL saw no reason for the grille and wheel additions but is quite disturbed by not having use of it for what is now 4 weeks. This is in addition to the countless days prior to this last service.

I am also expecting if we take the cash, she will insist on replacing it with a Toyota, Honda, etc... and rightly so. I have, however, become quite attached to the Diesel and copious cargo space.

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If this is your retirement, road trip vehicle you might be surprised at the Honda and Toyota offerings.
The Honda Pilot/Passport is a great 6 cylinder engine but the space and tow capacity are literally half of the Tahoe/Yukon.

The Toyota Sequoia is the closest but after driving one I can tell you that cargo space is a lot less than Tahoe and the interior on most models is sub par and plasticy. The twin turbo 6 cylinder has power and can tow but has more problems statistically than GM with that engine.
Also the ride of the Sequoia is fair but handling and smooth ride of the GM is noticeably better if you test side by side like I did several times before ending up with the Tahoe.
Another factor is the cost as Toyota dealerships rarely will sell for MSRP and usually above.

BacDoc said:

If this is your retirement, road trip vehicle you might be surprised at the Honda and Toyota offerings.
The Honda Pilot/Passport is a great 6 cylinder engine but the space and tow capacity are literally half of the Tahoe/Yukon.

The Toyota Sequoia is the closest but after driving one I can tell you that cargo space is a lot less than Tahoe and the interior on most models is sub par and plasticy. The twin turbo 6 cylinder has power and can tow but has more problems statistically than GM with that engine.
Also the ride of the Sequoia is fair but handling and smooth ride of the GM is noticeably better if you test side by side like I did several times before ending up with the Tahoe.
Another factor is the cost as Toyota dealerships rarely will sell for MSRP and usually above.

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Honda's biggest SUV, the Pilot, really doesn't compare with the triplets. Toyota went back to a solid rear axle on the Sequoia which cut down on interior space, made the ride worse, and baffled everyone.

vcode said:

Honda's biggest SUV, the Pilot, really doesn't compare with the triplets. Toyota went back to a solid rear axle on the Sequoia which cut down on interior space, made the ride worse, and baffled everyone.

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That’s exactly why we don’t have many alternatives to the GM platform that has the cargo, towing capacity and ride of the Tahoe/Yukon.
The Honda Pilot/Passport is definitely not the same class of truck but at least they have a reliable 6 cylinder gas engine with no turbo or hybrid complications.

The Toyota twin turbo hybrids have had more problems than the 6.2l V8 and the fuel economy is no better.

In this class we have GM, Ford and Jeep Wagoneer but only the GM has V8 or Diesel engine options.

It’s a tough decision to make if our GM vehicles fail and you want a new vehicle with all the safety and convenience technology.

It's the only vehicle in its class with an available diesel. That's why I'm here.... There isn't another vehicle out there with the combination of 30+ MPG and the space/amenities this vehicle offers. Whenever more than 2 people want to go anywhere, they always want to drive my vehicle as it is far more comfortable/spacious than anything anyone else drives....

BacDoc said:

That’s exactly why we don’t have many alternatives to the GM platform that has the cargo, towing capacity and ride of the Tahoe/Yukon.
The Honda Pilot/Passport is definitely not the same class of truck but at least they have a reliable 6 cylinder gas engine with no turbo or hybrid complications.

The Toyota twin turbo hybrids have had more problems than the 6.2l V8 and the fuel economy is no better.

In this class we have GM, Ford and Jeep Wagoneer but only the GM has V8 or Diesel engine options.

It’s a tough decision to make if our GM vehicles fail and you want a new vehicle with all the safety and convenience technology.

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There is also the Nissan Armada platform, but I don't know that reliability has been that great with those.

vcode said:

There is also the Nissan Armada platform, but I don't know that reliability has been that great with those.

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Ive seen those and you are right it is the same class as far as size and towing.
I haven’t heard much about reliability but I doubt they sell as many as Toyota Sequoia.
They also have the twin turbo that most manufacturers are pushing.
I’m skeptical about that.

BacDoc said:

Ive seen those and you are right it is the same class as far as size and towing.
I haven’t heard much about reliability but I doubt they sell as many as Toyota Sequoia.
They also have the twin turbo that most manufacturers are pushing.
I’m skeptical about that.

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Toyota only sells about 27K Sequoias in a year.

vcode said:

Honda's biggest SUV, the Pilot, really doesn't compare with the triplets. Toyota went back to a solid rear axle on the Sequoia which cut down on interior space, made the ride worse, and baffled everyone.

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I was all in on Sequoia until the latest generation came out.

The armada is bigger and more spacious. The v6 has been way more reliable than the Toyota v6. It is a very comfortable ride.

But when I actually went and sat in and drove a suburban, there was no comparison.

jerry455 said:

How does all of this about sticking with older vehicles help us? GMT 800's are not existant in my part of the country. They and most older vehicles have rusted away or have significant rust to not be desirable for most people. I don't understand how people on this forum, 2021+, need to have the owners of other trucks, with their own forums for their generation of truck, need to constantly feel the need to tell everyone to get an older truck. It does not help. People come here looking for advice or help from other owners of like vehicles. They don't want to be told they should have kept, or they need to find an older one. We are supposed to be helping each other here.

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As a GMT800 owner, I completely agree with this response. I’ve seen several replies in several different threads with responses to the question of “what should I do about my issue riddled 2021+ rig” of “just ditch it and buy a GMT800”, and I agree that’s its not a helpful response at all.

Now I will say that there were plenty of helpful responses within this thread to the OP about their particular situation. after being a member here for quite some time, I can confidently say that that is almost always how this forum operates. There are tons of members here with astounding amounts of knowledge on GM stuff that are always willing to offer helpful advice!

There are also members here that are being a smart ass. At 73, I don't have much "smart ass time" left.
Besides, I am old. I was told that from 70 on, we can get away with just about anything.

I am turning 73 as well but I do still have some smarta$$ left in me. Just for the record, I like the "NEW" vehicles, our 2022 Yukon has been trouble free. I still say that the statistics are good, 90% to 95% that my 6.2 will be OK. I am looking to replace it in a year or two, and it will be another Yukon or a Tahoe or maybe an Escalade. Not sure yet but I have an open mind. We loved our Sequoia and it is now with one of our sons. Nothing like the big GM models. We have owned a 1983 Landcruiser, the 2007 Sequoia, a 2002 F-150, a 2021 Grand Cherokee, and 2021 Pacifica minivan. For me, second to a big GM is a minivan. Matbe one of the automakers will come out with a "perfect" vehicle.

For me the “Perfect” vehicle is my 2024 Tahoe High Country if the engine is one of the 90% that don’t blow LOL!

I wish Toyota would have done something different with the Land Cruiser instead of making it smaller with the hybrid 4 cylinder.
They would have success with keeping the reliable V8 of the last generation making it slightly bigger than the previous generation to compete with the Tahoe/Yukon. That V8 was a tried and true power plant.
That would sell out pre production and Toyota could never make enough of them.

A V8 Land Cruiser with the size of the Tahoe would be the perfect vehicle for a lot of people