HIDGuy issues

[ILSMKU]

Long story short, I bought a full LED interior kit for my 2012 Chevy Tahoe for a xmas present. I specifically asked him if his interior LEDs caused any issues and was told no they do not. I already knew about some that needed a resistor to work properly.

We install the LED interior lights and they do not work properly. Once the car is on, they do not light up correctly. Since installing these, my vanity lights no longer work. My license plate led flicker (one of them does, even if I move it to another socket), my puddle lamps work 95% of the time. But as of recently, sometimes they just dont go on (at night). The only lights that do work 100% are the reverse lights.

At any rate, I have been asking Oscar for help since DECEMBER 25th!!! Ive been given excuse after excuse and now they have just stopped all communication. Ive called 4 times now looking for him and explaining my issue to who ever takes my call and they have'nt stepped up to help AT ALL.

Here is an email copy. Notice the dates and replies. Needless to say, I called my credit card company just now and they are disputing the charges. They have a copy of this email as well, so I highly doubt I will have any issues.

Its just BS HID GUY! Specifically you OSCAR for not only lying to me, but taking the high road and expecting me to just eat it.

I dont think so...


COpy of email...

Hi Oscar,

Ive asked for a follow up more than a few times now. Ive also called and asked for you a few times now. At this point, If I do not receive a return email by today, I will be forced to dispute the charges with my credit card company. Considering I have documentation of these not working and you knowing it, I'm confident they will refund me 100%. Ive been patient. Ive been flexible and Ive been very polite about this. I would like a return email please.

Thank you,
Don

From: Oscar Ruiz - HID Guy <[email protected]>
To: Ramman949 <[email protected]>
Sent: Tuesday, January 10, 2012 9:09 AM
Subject: Re: Requested Invoice

Hello Don,

again I apologize for any delay in responding back to you, it has been
crazy around here and on top of that we had been having some small
internet issues while we switch to a new carrier. Other than that I
ended up taking these issue over to our main installer at a retail shop
we also manage and so far we are still at a lost for an issue of the low
power function.

Now, LED's are pretty basic bulbs, we have never had any of these
issues with the new or old model Chevy vehicles, like at all in this
field of trouble you seem to be in.

The only thing we can come together to think is going on might be load
issue, which then again is hard to contemplate because our LED bulbs are
very strong and use a good amount of load already due to the amount of
LED's on those LED bulbs we supply.

Is there any way you can shoot me a picture of all the bulbs you have
(not including the ones that are working fine).

I want to make sure which bulbs you have going on, then worst comes to
worse we can actually get a newer Tahoe in here to figure out if the
same issue can show and how we can fix it.

The vanity bulbs should not be out unless controlled by a fuse that is
blown, but normally vanity lights are hooked up to all the interior
lights as well so those should also not be working.

Shoot over those images and I'll be glad to keep you going; if any
delay on your response trust me I am all over it but hopefully our
internet issues here do not keep coming up.

---
---------------------------------------------------------

- Oscar Ruiz (HID Guy)

P: 619-427-7116
F: 619-427-7155

W: www.HIDGuy.net
E: [email protected]

---------------------------------------------------------

On Wed, 4 Jan 2012 09:53:50 -0800 (PST), Ramman949 wrote:
> Hi Oscar,
>
> 2012 Chevy Tahoe LTZ.
>
> Heres what I know. Before I bought your kit, I had purchased 2
> universal LED light kits from pepboys. See this link....
>
>
> http://www.amazon.com/gp/product/images/B0016KBQ0G/ref=dp_otherviews_1?ie=UTF8&s=automotive&img=1
>
> These worked 100% fine. they only had 2 in stock and never got
> anymore, so that's when I found you. Plus I didnt want to keep paying
> 20 per bulb when I needed 4 more just for the map and dome lights.
>
> When I got your bulbs, I did the map and dome lights first. When I
> installed them, I noticed they liked being installed a certain way.
> Meaning, on way and they would not work at all. But if I flipped
> them,
> they would light up.
>
> I installed them with the truck not running. So I would arm and
> disarm
> the truck to make them light up once they were installed. It wasnt
> until later than I found some issues.
>
> 1.) if I manually turn any map /dome light BY ITS SELF, it will light
> up, but at a VERY VERY low level of light. Like a flash light with a
> super dead battery.
> ONCE THE TRUCK is running, NONE of the map/dome lights will light up
> manually individually. So if my son is in the 3rd row and goes to
> press the map light on, it wont work, if the truck is running. If the
> truck is PARKED and OFF, it will light up, but at such a LOW LOW
> rate,
> it hardly produces ANY light. As if they are shorted out.
>
> If I use the interior light "dial" on my DASH, which allows me to dim
> the dash lights AS WELL AS override ALL MAP lights to ON, then all
> the
> lights DO light up full power. But I still cant manually press any
> individual light at all. It will just not work or turn on 10% of its
> normal full power light.
>
> See the middle dial in this picture. Thats the interior light overide
> Im talking about above.
>
> http://media.photobucket.com/image/2011 tahoe dash light switch/tx07tahoe/012-2.jpg
>
> If I put my stock bulbs back in. Issue is gone.
>
> If I put my universial LED lights I got from pepboys back in, the
> issue is gone.
>
> Ive moved all the bulbs around, no help.
> I tried installing only 1 of your LED bulbs and that didnt help
> either.
>
> I also noticed one of my license plate led bulbs flickering. Its
> since
> stopped, but I thought it was odd that it was flickering.
>
> My vanity mirror bulbs, which I never replaced with your LED ones,
> dont work anymore at all for some reason. I checked my fuses and
> nothing is blown. Yet those do NOT work at all anymore.
> The LED puddle lights work fine.
> The LED reverse lights work fine too.
>
> I think I will remove the map and dome LED lights tonight to see if
> my vanity lights work again. Im hoping the map/dome voltage or
> resistance or whatever is causing those to not work. Because they
> worked before.
>
> So this is where Im at.
>
> thanks,
> don
>
> If its easier for me to explain this over the phone, please call me,
>
> 949-842-XXXX
>
> thanks
>
> -------------------------
> FROM: Oscar Ruiz - HID Guy
> TO: Ramman949
> SENT: Wednesday, January 4, 2012 9:28 AM
> SUBJECT: Re: Requested Invoice
>
> Okay, well first of all I apologize if you seem to be having issues.
>
> Now what vehicle are all of these Interior LED Bulbs being installed
> in
> ?
>
> This issue is not common at all, for example your about the first car
> in the last year to have these issues, unless you have a Mercedes or
> BMW.
>
> Let me know; I never meant to feed you any information that was false
> because they are in fact full plug-and-play and the need to add Load
> resistors is for your vehicle to decide, but we are glad to help you
> through this asap.
>
> ---
> ---------------------------------------------------------
>
> - Oscar Ruiz (HID Guy)
>
> P: 619-427-7116
> F: 619-427-7155
>
> W: www.HIDGuy.net [1]
> E: [email protected] [2]
>
> ---------------------------------------------------------
>
> On Sun, 25 Dec 2011 17:05:45 -0800 (PST), Ramman949 wrote:
>> Hi Oscar,
>>
>> I got my lights in the mail. Thank you. Today I installed them for
> my
>> wife and found out that they do not work properly.
>>
>> The dome/map lights no longer work manually at all. They only work
>> when I lock or unlock the car. When we spoke I specifically asked
> you
>> if these were 100% plug and play. You stated they were and that only
>> blinker LED bulbs would cause issues. Unfortuniatly that does not
>> appear to be the case for my doom/ map lights. It would appear that
> I
>> either need to splice into my electrical system to add resistors, or
>
>> I
>> need to get proper LED bulbs with the resistors already built into
>> them. Im pretty bummed about this. Especially since I asked before
>> hand. Im hoping I got the wrong bulbs for the doom/map bulbs? If
> not,
>> then I will need to obtain a RMA to return these please.
>>
>> Thank you,
>> Don
>>
>> FROM: Oscar Ruiz - HID Guy
>> TO: [email protected] [3]
>> SENT: Thursday, December 15, 2011 6:44 PM
>> SUBJECT: Requested Invoice
>>
>> Here you go, let me know if any other issues or questions.
>>
>> -- ---------------------------------------------------------
>>
>> - Oscar Ruiz (HID Guy)
>>
>> P: 619-427-7116
>> F: 619-427-7155
>>
>> W: www.HIDGuy.net [1]
>> E: [email protected] [4] [2]
>>
>> ---------------------------------------------------------
>>
>>
>>
>> Links:
>> ------
>> [1] http://www.HIDGuy.net
>> [2] mailto:[email protected] [5]
>
>
>
> Links:
> ------
> [1] http://www.HIDGuy.net
> [2] mailto:[email protected]
> [3] mailto:[email protected]
> [4] mailto:[email protected]
> [5] mailto:[email protected]

 

[BillBlatt18]

I have had nothing but good experiences with HIDguy with mine. Everything was perfect and well priced. I think this may be a bit premature starting a thread like this. At least in the NBS' this is a known problem with them not being as bright as they should be. There is a whole thread on it. GM's fault not Oscar's. As for the vanity lights that could be a fuse as mentioned or could be the way they were put in. They do have a + and - side. I noticed this when putting in mine. The 194s as well have loose connections on the bottom and need to be put in just right, but I have had that problem with every brand of LEDs I have tried. Oscar took a little longer replying with me as well but always replied eventually. That's understandable though, things do get crazy and it can be hard to reply sometimes and it seems like he has a valid reason. Just my opinion. Take it or leave it.

 

[ILSMKU]

I have had nothing but good experiences with HIDguy with mine. Everything was perfect and well priced. I think this may be a bit premature starting a thread like this. At least in the NBS' this is a known problem with them not being as bright as they should be. There is a whole thread on it. GM's fault not Oscar's. As for the vanity lights that could be a fuse as mentioned or could be the way they were put in. They do have a + and - side. I noticed this when putting in mine. The 194s as well have loose connections on the bottom and need to be put in just right, but I have had that problem with every brand of LEDs I have tried. Oscar took a little longer replying with me as well but always replied eventually. That's understandable though, things do get crazy and it can be hard to reply sometimes and it seems like he has a valid reason. Just my opinion. Take it or leave it.

Premature? Considering its almost been 30 days. Countless emails and many calls and still NOTHING and I'm premature?

And regarding the NBS LED issues, I SPECIFICALLY ASKED HIM IF HIS LEDs CAUSED THIS ISSUE OR NOT before I made my purchase.

To say its GM's fault is incorrect. To fix this issue, you must install LED lights that use "canbus" technology. Those cause enough load in the voltage for them to work properly in most car applications today.


It would be one thing if he got back to me late. But this ordeal is pushing 30 days and I havent heard back from him since the 10th!!! And sometime tells me he isnt calling me back at all. Ive only called there 4 times since the 10th and keep getting the run around.

I feel Ive giving him every chance possible.

 

[BillBlatt18]

I didn't follow the part where he still hasnt replied back. That is a little strange after that long I agree. But I have had this problem with all LEDs unfortunately...

 

[ILSMKU]

^^^thx.

 

[BillBlatt18]

He seemed like a stand up guy to when i dealt with him. Hopefully he will make this right once he sees this

 

[ILSMKU]

He seemed like a stand up guy to when i dealt with him. Hopefully he will make this right once he sees this

Well, he did sound like a stand up guy at first. Then he just flat out disappeared.

 

[DefendHawaii]

Are you sure you are putting your LED's in right... Just sayin. I never bought from him I get mine better and cheaper locally but I have had issues doing installs on cars and my Tahoe just because the way inserting them or direction is not right.

 

[ILSMKU]

Are you sure you are putting your LED's in right... Just sayin. I never bought from him I get mine better and cheaper locally but I have had issues doing installs on cars and my Tahoe just because the way inserting them or direction is not right.

Yes Im sure. They dont work when installed the other way. The problem is, these LEDs do not have "canbus". Without canbus, the 12v line does NOT sense enough resistance and causes the lights to not work or work at .8 volts. Which is why they are super dim.

Once the truck is on, the 12v drops even more to the point they dont turn on.

The only way to fix this is to either install LEDs that support canbus. OR add resistors to the 12v line.

I was flat out lied too regarding if these worked 100% the same as stock bulbs. I was told they work perfectly. That IS NOT the case.

And since this, Oscar and his team keep ignoring my calls and emails.

So I called the BBB today and filed a report. I also contacted my CC company and sent them a copy of my emails to them, a log of the calls I made, who I spoke too and a link to this thread. My charges were immediately put back while they investigate this.

Its just pretty F'd up that I have to do all this. Shame on you HIDGUY!

Specifically YOU OSCAR.

Thats F'd up!

 

[Pain@thepump]

Thank You for the heads up. Especially since he hasn't even chimed in, I wont even order from him/them. I was going to a forum sponsor to purchase my hid's tonight but I'll just go with what I know works.

 

[DefendHawaii]

Thank You for the heads up. Especially since he hasn't even chimed in, I wont even order from him/them. I was going to a forum sponsor to purchase my hid's tonight but I'll just go with what I know works.

Order from my buddy 50 bucks and 2 year warranty on all parts. He also has LEDs that work great and custom DRLs

Just pm me for his email.

 

[Pain@thepump]

I think I'm going with the ddm kit. I believe that's in the similar price range with "lifetime" warranty. Plus the kit I'm after must be full digital, 55w with 6/6.5 start up amps.

 

[Nuttzzy]

Premature? Considering its almost been 30 days. Countless emails and many calls and still NOTHING and I'm premature?

And regarding the NBS LED issues, I SPECIFICALLY ASKED HIM IF HIS LEDs CAUSED THIS ISSUE OR NOT before I made my purchase.

To say its GM's fault is incorrect. To fix this issue, you must install LED lights that use "canbus" technology. Those cause enough load in the voltage for them to work properly in most car applications today.


It would be one thing if he got back to me late. But this ordeal is pushing 30 days and I havent heard back from him since the 10th!!! And sometime tells me he isnt calling me back at all. Ive only called there 4 times since the 10th and keep getting the run around.

I feel Ive giving him every chance possible.

the way there system works is they answer emails in the order they get them, every time you send another email it bumps you back to the beginning again. so you potently could be delaying yourself if you send an email every other day.. and they never answered when i called i had the best luck on the live chat.. on their site

 

[Oscar@Hidguy]

Sorry for the Delay people, Just getting back on here. We will look into this issue and see if we can give you a hand Don. Will look into it right now and Oscar will be making a appearance soon. He has been out on personal leave and he apologizes for the delay if anyone has tried to contact him. But he is back and trying to catch up on emails. Unfortunately this is not a perfect world and we do only deal with one customer at a time and at times we are forced to juggle multiple customers at a time and it can be quite confusing. But I will look into this issue as Oscar will look into this as well.

---------- Post added at 05:21 PM ---------- Previous post was at 04:46 PM ----------

Ok so where to start on this....First off please understand until Oscar actually went out on personal leave and still even trying to handle issues never did not lose contact with you. Secondly not sure why you disputed this to your credit card company as you received product working or not. Now we never said we would never take the product or help you to get it up and running. Keep in mind that your car is a fluke and look at how many cars we sell on this forum, silveradosierra.com and locally and don't have the issues you have. BUT never once did i say in that sentence that we would not help you regardless if we have had this issue. Also you contacted only Oscar and called 4 times. Did you ever leave a voice mail? I personally handle the voice mails and never came across this as this is the first time i have heard of this issue. As you have seen in reply's in this post people have gone to different lengths to contact us. Not just email or phone calls. We have live help along with general emails at [email protected] in which I AGAIN personally handle. Yes its not a perfect world and we don't deal with only one customer at time or a one forum and it might take little bit to get back to you but we eventually do get back to you. Just in this case Oscar was out and he apologizes for that but why ruin the opportunity for other customers to get quality products at a great price? What if that customer goes some where else as they have in this post to lets say DDM...in which if you live in the San Diego area you know that these guys do not care no do not answer emails to help you trouble shoot issues. So now because of this post you sent a potential customer to someone that does not care but only to make a buck and does not care if you have any issues and caused a potential customers of ours more of a headache in the end. Is that fair to this person? No. Lastly keep in mind that it is not the product that is faulty nor is it your car. Its the fact that YOUR car needs additional things in order for LED bulbs HID kits or whatever it is to work properly. Its how electrical systems work these days and how evolving technology works. Again we apologize for the delay and I personally jumped on here today to post pictures of other Chevy Vehicles we worked on and the work we did on them to show how good they turned out. If anyone has any further questions please feel free to contact me here or email us [email protected]

 

[metalemt]

I just bought my setup about a week ago and already have everything installed, I had a great experience sorry for your troubles

 

[BlackZ-HO]

im missing brackets and the useres guide as well as zipties, if im going to spend 160 dollars i would hope to recieve all that i paid for.

 

[Oscar@Hidguy]

im missing brackets and the useres guide as well as zipties, if im going to spend 160 dollars i would hope to recieve all that i paid for.

We apologize for the inconvenience. We have some new blood around the shop and are learning how to pack orders and what goes out with orders. As many of you know we don't included zip ties as we have brackets. We can send you brackets if that's what you would like, do not have a problem doing it.

 

[ILSMKU]

Sorry for the Delay people, Just getting back on here. We will look into this issue and see if we can give you a hand Don. Will look into it right now and Oscar will be making a appearance soon. He has been out on personal leave and he apologizes for the delay if anyone has tried to contact him. But he is back and trying to catch up on emails. Unfortunately this is not a perfect world and we do only deal with one customer at a time and at times we are forced to juggle multiple customers at a time and it can be quite confusing. But I will look into this issue as Oscar will look into this as well.

---------- Post added at 05:21 PM ---------- Previous post was at 04:46 PM ----------

Ok so where to start on this....First off please understand until Oscar actually went out on personal leave and still even trying to handle issues never did not lose contact with you. Secondly not sure why you disputed this to your credit card company as you received product working or not. Now we never said we would never take the product or help you to get it up and running. Keep in mind that your car is a fluke and look at how many cars we sell on this forum, silveradosierra.com and locally and don't have the issues you have. BUT never once did i say in that sentence that we would not help you regardless if we have had this issue. Also you contacted only Oscar and called 4 times. Did you ever leave a voice mail? I personally handle the voice mails and never came across this as this is the first time i have heard of this issue. As you have seen in reply's in this post people have gone to different lengths to contact us. Not just email or phone calls. We have live help along with general emails at [email protected] in which I AGAIN personally handle. Yes its not a perfect world and we don't deal with only one customer at time or a one forum and it might take little bit to get back to you but we eventually do get back to you. Just in this case Oscar was out and he apologizes for that but why ruin the opportunity for other customers to get quality products at a great price? What if that customer goes some where else as they have in this post to lets say DDM...in which if you live in the San Diego area you know that these guys do not care no do not answer emails to help you trouble shoot issues. So now because of this post you sent a potential customer to someone that does not care but only to make a buck and does not care if you have any issues and caused a potential customers of ours more of a headache in the end. Is that fair to this person? No. Lastly keep in mind that it is not the product that is faulty nor is it your car. Its the fact that YOUR car needs additional things in order for LED bulbs HID kits or whatever it is to work properly. Its how electrical systems work these days and how evolving technology works. Again we apologize for the delay and I personally jumped on here today to post pictures of other Chevy Vehicles we worked on and the work we did on them to show how good they turned out. If anyone has any further questions please feel free to contact me here or email us [email protected]

Wow...

My car is a what? Fluke? "Keep in mind that your car is a fluke and look at how many cars we sell on this forum, silveradosierra.com and locally and don't have the issues you have."

Ok.. So if im the ONLY one, why does this guy have the exact same problem?

http://www.tahoeyukonforum.com/forum/showthread.php?t=19283

Seems to me that you have others saying you dont respond either...
http://mustangforums.com/forum/4-6l...5-hidguy-net-not-happy-with-cust-service.html

http://www.lonestarstangs.com/showthread.php?t=67240&page=2&p=810787&viewfull=1#post810787


I love this one! One poster nails it...
http://www.lonestarstangs.com/forum/my-frustrating-experience-hidguy-67240-2.html





Did I leave a message? I spoke to YOU or some other guy about this 3 times and never ONCE did any of you call me back! Are you freaking kidding me? .... WOW!
"As you have seen in reply's in this post people have gone to different lengths to contact us. Not just email or phone calls. We have live help along with general emails at [email protected] in which I AGAIN personally handle"

Are you telling me it was MY bad that Oscar disappeared and that I didnt try hard enough to get your attention when... as I already told you, I spoke to either YOU or some other guy 3 times and was told I would get a call back. THat never happened either!

"Its the fact that YOUR car needs additional things in order for LED bulbs HID kits or whatever it is to work properly. Its how electrical systems work these days and how evolving technology works."

WOW... again, you pretty much said all you had to right there! If you knew ANYTHING about the product you sold, you would know that in order to override the draw issues LEDs present, you either need the LEDS to support CANBUS or you need to add resistors. I also specifically asked Oscar if these were 100% plug and play BEFORE I purchased them and was told yea yea sure.

To top it off, you have the balls to talk crap on another company in your in weak effort to save face with the community. What do you know about DDM? Im not fan boy for them, but insterestly enough, I have purchased hids from them in the past and I have NO issues getting ahold of them or with my order.

Your whole post speaks VOLUMES about your character and the company you support. You guys have not once replied or called me back since Oscar took off. !


And heres a tip for you and your company. Try educatiing yourself on the products you sell first. Your LEDS dont support canbus. And they should considering every other chinese knock off LED supports it now.


What is CANBUS?
http://www.skeenway.com/auto-led-bulbs/what-is-new-can-bus-led-light.html

 

[DefendHawaii]

Ok I am sorry but bro grow some balls and be a man. You are not a woman right? Then dont act like a *****. complaining and whining like a hoe to a pimp will do no good.

They are a reputable dealer. Since many have made purchases from them and repeat purchases that leads many to believe they make or distribute a quality product. If you had a bad experience then let them know and be patient. Small businesses take time to respond. I personally have never dealt with them because I get mine cheaper with ballasts that are not made in china etc. However I have seen stuff from them in vehicles and they looked good.

If you are wanting a refund going the route you chose was not a smart one. If you want a replacement that is definitely a bad way to go about asking for one.

 

[geo3xk]

+1^^