Frustrated Pt. 2!!! News!!!!

[llllljrlllll]

As you all remember, on my original thread, I had posted that the main reason, why I had taken my Hoe in, was because of the bump that I felt upon initial take off. I assumed it was the transmission. And since my Hoe is at 90k miles, and still under warranty, I took her in. Camino Real Chevrolet, replaced the transmission, on their paperwork, they stated that I told them, that there was slippage in first gear, and they stated the their own mechanic found slippage, on 4th and 5th gear. Of course I never told them that. Now as far as the airbag sensor, I must off disconnected it by mistake, when I was cleaning the interior of the car, they fixed that.(cool) Well check it out, I get the car back from the Camino Real, everything is perfect, she's running smooth, I drive her the whole day. No problem, then I'm at a stop light, and I step on the gas, cause I wanted to pass a car on the right lane, and there I realized, that the fu*&in bump is still there. WTF. I took her in to get this shit fixed (excuse my language), so I drove back to Camino Real, where I spoke to the service rep., this guy looked at me, like saying "here he comes again". I told him that the problem was still there. All of a sudden, Mr. Expert tells me "It sounds like it's the drive shaft, it needs to be packed in with grease, it must be dry, warranty doesn't cover that. It'll cost you $79.99 to get it lubed". WTF. "So it wasn't the transmission that was given me the problem, it was the drive shaft", and he said "yes". So I said "thank you, for the new transmission, I guess". He told me, that because of the high mileage on the car, that it was better to change the transmission. So I decided to take the car to a local mechanic shop, thinking it was probably cheaper, the guy there quoted me $25 to get drive shaft lubed. (Hooray) I told the mechanic that I would bring it the next day. Today the local mechanic shop was full, so I took it to Tune up masters, and asked them, how much it would cost to get the drive shaft lubed. The guy there looked at me like if I was crazy. He tells me, that since the year 99 ( I could be wrong on the year) chevy drive shaft don't need lube, he showed me an astro van, that was up on the lift, and showed me the drive shaft, "you see, no lube, it don't need it". I told him (mechanic) to drive the car, to see if he can tell me what that bump was. He said you drive. He told me to step on it. I did. BUMP. "I know what it is. It's the motor mount, it's cracked. Pop the hood and I'll show you", he had another mechanic step on the brakes, and give it gas, on drive of course, and there I saw the engine go up. "He says left side motor mount is fu*&ed, needs a new one. Still under warranty?" I said "yes". Take it back to the dealer, and tell them is the motor mount, warranty should cover that. And the guy didn't even charge me, I drove 10 feet, and he knew exactly what was wrong with my hoe. I gave him a $20 tip. 3 weeks of hell, with Camino Real, Enterprise, a new transmission (that I didin't need), oil pump that Camino Real ****** up, a service rep. that thinks he know everything about cars, and yet knows nothing. And this mechanic from tune up masters, in a matter of 5 minutes, tells me exactly what is wrong with my hoe, and shows me, so i can visually see what is wrong with my hoe, so I can go back to Camino Real so they can fix it right, this time. I felt like punching the rep at Camino Real. All the frustration for nothing. But oh well, I take her in on Monday to Martin Chevrolet so they can fix it. I'm happy now, though, now I can look at my wife, and tell her. No, no, no, we are not trading her in. Ha. Maybe for a newer hoe. My confidence restored on my hoe, I knew it wasn't her. F--k Camino Real Chevrolet, and all their service reps. Thank you, Alex, from Tune up master, in Monterey Park, CA. you the man. Thanks for reading my thread. HAPPY NEW YEAR Keep on hoeing.

 

[ECU-Yukon]

A motor mount should not be that hard to diagnose, the dealership is a bunch of shmucks! I had the same thing in my cruiser (07 tahoe special service). Only reason I knew what it felt like is because I drove caddys for years and also worked as a mechanic for them and replaced motor mounts constantly!!! It in not uncommon on front wheel drive cars, but it is somewhat rare on a rear wheel or 4wd truck. Glad you got it fixed though. The "grease the drive shaft" he was talking about was mainly on obs and nbs trucks and suv's, it was the input on the transmission the yoke would be dry and bind up under braking and then clunk when it slid forward on accel. find a new dealer for warranty work.
E.P.

 

[KMeloney]

It's amazing how simple some car problems can be, but how difficult if can be to find the right PERSON who actually KNOWS what the problem is.

I had a blower installed on my '93 Mustang Cobra back in the day, and the thing sputtered @ 3500 rpms, right where it should have been MAKING power, not losing it. I went all over the place asking people what it could be. I heard everything from injectors (Cobra came with larger-than-GT injectors) to a new fuel pump (the kit came with a new fuel pump). One guy at a garage not too far from me asked "What's the gap on the spark plugs?" I didn't do the install, so I had no idea, and was clueless as that anyway. He checked them, said that the gap was never changed from the factory setting (the blower instructions didn't mention changing the gap), and told me that the turbulence from the blower was literally blowing the sparks out. He shortened up the gap, and the car ran like a beast -- like it should have.

It's one thing if an "expert" doesn't know how to diagnose a particular problem on your car. It's another thing entirely when they act so SURE about it when they really have no clue.

Glad you worked out your bump!

 

[jcrack_corn]

cool story and it sounds like your spark gap WAS wrong....but it has nothing to do with "turbulence from the blower" lol.

It's amazing how simple some car problems can be, but how difficult if can be to find the right PERSON who actually KNOWS what the problem is.

I had a blower installed on my '93 Mustang Cobra back in the day, and the thing sputtered @ 3500 rpms, right where it should have been MAKING power, not losing it. I went all over the place asking people what it could be. I heard everything from injectors (Cobra came with larger-than-GT injectors) to a new fuel pump (the kit came with a new fuel pump). One guy at a garage not too far from me asked "What's the gap on the spark plugs?" I didn't do the install, so I had no idea, and was clueless as that anyway. He checked them, said that the gap was never changed from the factory setting (the blower instructions didn't mention changing the gap), and told me that the turbulence from the blower was literally blowing the sparks out. He shortened up the gap, and the car ran like a beast -- like it should have.

It's one thing if an "expert" doesn't know how to diagnose a particular problem on your car. It's another thing entirely when they act so SURE about it when they really have no clue.

Glad you worked out your bump!

 

[llllljrlllll]

A motor mount should not be that hard to diagnose, the dealership is a bunch of shmucks! I had the same thing in my cruiser (07 tahoe special service). Only reason I knew what it felt like is because I drove caddys for years and also worked as a mechanic for them and replaced motor mounts constantly!!! It in not uncommon on front wheel drive cars, but it is somewhat rare on a rear wheel or 4wd truck. Glad you got it fixed though. The "grease the drive shaft" he was talking about was mainly on obs and nbs trucks and suv's, it was the input on the transmission the yoke would be dry and bind up under braking and then clunk when it slid forward on accel. find a new dealer for warranty work.
E.P.

You know, now that I think about it. I drove an old honda accord, front wheel drive, with the same bump upon initial take off. I drove it like that for years, knowing what the problem was, just to lazy to take her in an have it fixed. And it never hit me, that might of been the same problem with my hoe. Damn. Oh well. Keep on hoeing.

---------- Post added at 01:22 PM ---------- Previous post was at 01:20 PM ----------

It's amazing how simple some car problems can be, but how difficult if can be to find the right PERSON who actually KNOWS what the problem is.

I had a blower installed on my '93 Mustang Cobra back in the day, and the thing sputtered @ 3500 rpms, right where it should have been MAKING power, not losing it. I went all over the place asking people what it could be. I heard everything from injectors (Cobra came with larger-than-GT injectors) to a new fuel pump (the kit came with a new fuel pump). One guy at a garage not too far from me asked "What's the gap on the spark plugs?" I didn't do the install, so I had no idea, and was clueless as that anyway. He checked them, said that the gap was never changed from the factory setting (the blower instructions didn't mention changing the gap), and told me that the turbulence from the blower was literally blowing the sparks out. He shortened up the gap, and the car ran like a beast -- like it should have.

It's one thing if an "expert" doesn't know how to diagnose a particular problem on your car. It's another thing entirely when they act so SURE about it when they really have no clue.

Glad you worked out your bump!

Thanks brother, I'm so happy now. Specially with the wife wanting to trade her in for another suv, not of the chevy kind, if you know what I mean. I'm so happy I can tell her it wasn't our hoe. Happy New Year

 

[stevek]

I say we make a list of terrible dealerships. I'll start.

Ewing Buick/GMC in Plano, TX

 

[llllljrlllll]

I say we make a list of terrible dealerships. I'll start.

Ewing Buick/GMC in Plano, TX

Camino Real Chevrolet, Monterey Park, CA

 

[06whitess]

Winegardner Chevy of Leonardtown, MD.
MJ Sullivan Chevrolet in New London, CT.
Grossman Chevrolet of Old Saybrook, CT.

 

[stevek]

Camino Real Chevrolet, Monterey Park, CA
MJ Sullivan Chevrolet, New London, CT
Grossman Chevrolet, Old Saybrook, CT
Winegardner Chevy, Leonardtown, MD
Ewing Buick/GMC, Plano, TX

 

[juggernaut201]

Wow I wouLd never again go to that dealer

 

[HaMaNy-LT]

I have the same problem and THANKS to "stevek" because he referred me to this post.

I have gone through the whole procedure with the Kuwait Dealership but still in Kuwait NO ONE knows what is the problem. Thanks to you now I know the problem and I will go check it out. I would be really satisfied because this is the only thing that I hate about my Tahoe, other than that the car is amazing

BEST WISHES,

your friend from KUWAIT

Abdulrahman AlAli

 

[jossix]

can you tell us how much it costs to fill your gas tank in kuwait?

 

[llllljrlllll]

I have the same problem and THANKS to "stevek" because he referred me to this post.

I have gone through the whole procedure with the Kuwait Dealership but still in Kuwait NO ONE knows what is the problem. Thanks to you now I know the problem and I will go check it out. I would be really satisfied because this is the only thing that I hate about my Tahoe, other than that the car is amazing

BEST WISHES,

your friend from KUWAIT

Abdulrahman AlAli

HaMaNy-LT, So was that the problem in you hoe? Hopefully, you can get it fixed. Same warranties should cover in kuwait. And if it is under 100k, they should repair the motor mount under the warranty. Just remember, when you test it out. Push the brake in, put it in drive, DON'T LET GO OFF THE BRAKE, and give it gas, if it makes the bump, you got your problem (motor mount). The mechanic said it doesn't happen often to rear wheel drive vehicles, but it does. Keep hoeing. Your friend from Los Angeles, U.S.A.

 

[07Burb]

I have not read all the responses but the OP is unreal. I'm flabbergasted by the incompetence some "mechanics" have. I have never taken their tests to get certified but I wonder how some of them even got their certifications!

 

[llllljrlllll]

I have not read all the responses but the OP is unreal. I'm flabbergasted by the incompetence some "mechanics" have. I have never taken their tests to get certified but I wonder how some of them even got their certifications!

The sad thing about this is that it was the service guy, who "knew" exactly what was wrong with my truck, but also the incompetence of the mechanics at this dealer. They could of test drove the hoe, and figured it out. If they were smart enough.

 

[07Burb]

It's stuff like this that make you question everything any mechanic says until you can absolutely trust that they now their stuff

 

[llllljrlllll]

UPDATE. I still haven't taken the hoe in. Haven't had time, I'll see if I can do it next week, since i'm going to vegas that weekend. Keep on hoeing

 

[phileaglesfan]

I hate dealers like that. Young Chevrolet in Layton is one dealer I had problems with before. A/C in Trailblazer was not working (3 years old). Warranty didn't cover it since they said it was "normal servicing". A week later, no A/C again. They then had me drop it off at 8am for them to look at it around 3pm and say it was a bad recycle switch. It was not covered under the extended warranty that they sold me because "It was a manually operated switch). The switch is in the engine bay but it is manually operated because I push the A/C switch on the panel. I went right to the owner and complained. They "goodwilled" the switch. I asked if the engine was cover since it is controlled by a switch in the pax compartment. The next summer, no A/C again. This time it was a fan clutch. They thought it was "normal operation" but eventually replaced the fan clutch when I showed them the TSB.

I asked about upgrading the OnStar. Should be about $150 for 1 year of service. They wanted to charge me about $500 for the parts. I went to another dealer. Wife totalled the vehicle and we bought an Impala from another Chevy dealer. They now service my Corvette also.

I would have the previous manager show you where they lube the drive shaft at. The mount would be one of my first choices since it is easier/cheaper to fix. No wonder GM must charge about 30-50% more. They have to pay for all the good parts that was replaced.

 

[jdogg]

I am experiencing a similar problem with my tranny. I had it go out on the freeway at 63k. GM pieced it together and got no NEW tranny. I took it back in because when I let go of the accelerator and cruised for a few seconds, it is slamming hard into gear when I hit the gas. GM once again pieced it back together. They told me that the lowest gear was going out. Needless to say, my Hoe is still slamming and I am very frustrated. I have taken it to two different GM dealers. WTF? Why am I being jerked around. I will do what you did and have checked out elsewhere and then take it to GM AGAIN.........

jdogg

 

[llllljrlllll]

I am experiencing a similar problem with my tranny. I had it go out on the freeway at 63k. GM pieced it together and got no NEW tranny. I took it back in because when I let go of the accelerator and cruised for a few seconds, it is slamming hard into gear when I hit the gas. GM once again pieced it back together. They told me that the lowest gear was going out. Needless to say, my Hoe is still slamming and I am very frustrated. I have taken it to two different GM dealers. WTF? Why am I being jerked around. I will do what you did and have checked out elsewhere and then take it to GM AGAIN.........

jdogg

Camino Real Customer service rep., called me today. To ask me "If I was satisfied with their service?" Of course, if you guys have been following my thread, you would know the answer to that. The girl was courteous, and understanding. I also linked her, my 2 threads where I complained about their service, and asked her to give it to the owner. JDOGG do that. If you take it to a mechanic that knows his shit, he'll tell you exactly what's wrong with your hoe, and then take it back to the dealer, and tell them how to do their job. And have it fix right. Good luck, and keep on hoeing