Buyer Beware - Don't Buy a Yukon

[23Ultimate]

I bought a 23 Yukon XL Denali Ultimate 6 months ago and it's been nothing but a nightmare. In the shop 3 times with just 9,000 miles on it, first stop was for a lifter fix for 10 days and then the last 2 have been related to the vehicle stranding us while cranking but not starting. $100K+ vehicle with these issues and no courtesy transportation from the dealership on the last issue. (other than an Uber ride home) I would highly encourage you to reconsider purchasing a new Yukon as it's extraordinarily frustrating having such an expensive and unreliable vehicle, I really just wish I had my 2016 Suburban back.

 

[Tahoe14]

You can contact GM customer service and see if they will authorize a buyback. Also check the Lemon Law in your state, you could also look for a Lemon Law attorney in your area. They normally do not charge upfront and get paid as part of the Lemon Law. Good luck with your decision.

 

[Airman68]

These kinds of posts are interesting. Guy spends $100k on a truck and it's junk. I have a hard time relating to this because, in all my years of driving, I dont think I came even close to spending that kind of money on ALL my vehicles, combined. Nothing against people who have them, I'm sure I would if I had the cash. That said, I agree with the lemon law thing, good luck.

 

[23Ultimate]

You can contact GM customer service and see if they will authorize a buyback. Also check the Lemon Law in your state, you could also look for a Lemon Law attorney in your area. They normally do not charge upfront and get paid as part of the Lemon Law. Good luck with your decision.

Thanks for the feedback and ideas. We haven’t met the threshold of the Oklahoma Lemon Law yet but I am planning to reach out to GM corp customer service.

 

[WalleyeMikeIII]

They should for sure authorize a rental/loaner vehicle if kept overnight...

 

[23Ultimate]

These kinds of posts are interesting. Guy spends $100k on a truck and it's junk. I have a hard time relating to this because, in all my years of driving, I dont think I came even close to spending that kind of money on ALL my vehicles, combined. Nothing against people who have them, I'm sure I would if I had the cash. That said, I agree with the lemon law thing, good luck.

Certainly far and away the most expensive vehicle I’ve ever owned and it was purchased for my wife.

 

[Stbentoak]

They should for sure authorize a rental/loaner vehicle if kept overnight...

Who wants to go thru all that crap and paperwork to “rent” a vehicle not knowing who will pay for it or how long it will be. They should just toss you the keys to another newer vehicle on the lot and let you get on with your life.
But as expensive as a vehicle it is…GMC dealers don’t guarantee loaners, and mine has been in two or three times and the only time I ever got one is when I took it in for a safety/airbag issue And parts were weeks away….

 

[tagexpcom]

I bought a brand-new $50K 2004 Cadillac SRX in 2004 - picked 'blue' as the color. So after the paperwork, they pulled up a brand-new blue one... with a small dent over the rear wheel. Had to wait a few days for a fix. Talk about a let-down as one normally expects to 'drive off the lot'.

First week, oil dripping on the garage floor. They did something for a few days. Back home and still dripping oil.

3rd week back in - they rebuilt the front portion of the engine, mechanic kept if for several days - FIXED.

5th week - drips of oil from rear. They found the gasket on the rear differential was not installed properly/partially fallen into the differential - FIXED.

Finally - a few years of good service.

And them some pretty serious issues at 20K miles, 30K miles, 80K miles, .... around wiring burning/breaking thru + stability AWD unit issues.

All on a brand-new car!!! Well, today I still have it, it runs great and is at 170,000miles but have been told I was a fool to put up with the oil leaks at the beginning due to lemon laws.

I don't know - all cars cost $ to maintain!!! It's been a fantastically useful/fun car to drive.

I feel you're pain but maybe it will turn out OK in the long run? (if that helps)

 

[RST Dana]

Sounds like more of a dealer problem. Maybe I’m lucky, but my dealer would never let that happen. I’ve been buying there for years and know the service manager and have owners cell number as well. I think they would provide a longer, or rental, even if they had to take it from a sales manager.

 

[23Ultimate]

I bought a brand-new $50K 2004 Cadillac SRX in 2004 - picked 'blue' as the color. So after the paperwork, they pulled up a brand-new blue one... with a small dent over the rear wheel. Had to wait a few days for a fix. Talk about a let-down as one normally expects to 'drive off the lot'.

First week, oil dripping on the garage floor. They did something for a few days. Back home and still dripping oil.

3rd week back in - they rebuilt the front portion of the engine, mechanic kept if for several days - FIXED.

5th week - drips of oil from rear. They found the gasket on the rear differential was not installed properly/partially fallen into the differential - FIXED.

Finally - a few years of good service.

And them some pretty serious issues at 20K miles, 30K miles, 80K miles, .... around wiring burning/breaking thru + stability AWD unit issues.

All on a brand-new car!!! Well, today I still have it, it runs great and is at 170,000miles but have been told I was a fool to put up with the oil leaks at the beginning due to lemon laws.

I don't know - all cars cost $ to maintain!!! It's been a fantastically useful/fun car to drive.

I feel you're pain but maybe it will turn out OK in the long run? (if that helps)

I’m glad your experience turned out in the long run and thanks for sharing the positive thoughts.

 

[the 18th letter]

Sounds like more of a dealer problem. Maybe I’m lucky, but my dealer would never let that happen. I’ve been buying there for years and know the service manager and have owners cell number as well. I think they would provide a longer, or rental, even if they had to take it from a sales manager.

Def lucky. It sounds like you and the owner are really good friends, not many people have their car dealers owners personal cell number lol. As a regular non owner knowing customer spending 100k, you’d want better service than what OP is getting.

 

[23Ultimate]

Sounds like more of a dealer problem. Maybe I’m lucky, but my dealer would never let that happen. I’ve been buying there for years and know the service manager and have owners cell number as well. I think they would provide a longer, or rental, even if they had to take it from a sales manager.

I purch

I’m glad your experience turned out in the long run and thanks for sharing the positive thoughts.

Sounds like more of a dealer problem. Maybe I’m lucky, but my dealer would never let that happen. I’ve been buying there for years and know the service manager and have owners cell number as well. I think they would provide a longer, or rental, even if they had to take it from a sales manager.

I purchased the vehicle from a different dealer than I’m having it serviced at. (Purchased at Confidence in Midwest City, OK and serviced at Bob Howard in Edmond, OK) I’m not sure that would matter though as the service tech at Bob Howard said they have a list of 13 people waiting on a loaner.

 

[RST Dana]

I purch



I purchased the vehicle from a different dealer than I’m having it serviced at. (Purchased at Confidence in Midwest City, OK and serviced at Bob Howard in Edmond, OK) I’m not sure that would matter though as the service tech at Bob Howard said they have a list of 13 people waiting on a loaner.

13 waiting on a loaner because, they don’t have a clue what they are doing, guessing, or only had 2 loaners to start with?

 

[Joseph Garcia]

Certainly far and away the most expensive vehicle I’ve ever owned and it was purchased for my wife.

Well, that Happy Wife = Happy Life effort failed.

When contacting GM, go for the Regional Customer Service Rep or higher.

 

[djsassan]

1. Get some popcorn or chips.
2. Sit down.
3. Click and start reading:

Need suggestions - After the mess I have gone through over the past 9 months, what should I ask GMC to do? Vehicle repurchased, new vehicle in shop

If they do buyback look into a certified lexus lx570 for reliability. Lexus is probably behind on tech and a few other things but they run forever.

www.tahoeyukonforum.com

 

[tjs3922]

I hear you but this is just your own personal bias/experience. I have had 4 Yukons since 2016 with never a lick of a major issue.

 

[jmzvet]

My 21 Trail Boss and 23 Yukon Denali have been flawless fantastic vehicles. I realize there are some bad ones out there and sympathize with those owners. Also had a 08 Suburban I drove over 200K miles with just reg maintenance. 89 and 03 Corvettes same thing. 96 Tahoe was fine but did need a trans rebuild at 100K.
I have had just as many Japanese vehicles and they have been equally reliable.

 

[91RS]

I hear you but this is just your own personal bias/experience. I have had 4 Yukons since 2016 with never a lick of a major issue.

I’d hope to not have issues either with the amount of money you’ve spent buying new cars every 1-2 years…

 

[mountie]

Way back in time..... My '88 GMC C2500 had warranty defects......
I had to shop for a dealer that wanted to respond as per warranty. ( You can go to any GM dealer )
The REGIONAL Service rep makes the final "OK", and some of these people seem crocked to me)

Lemon Law..... 1st thing to do...... Have the 'issue' in their writing.... Keep the copy....
Have them 'release' your vehicle, back to you, if it's not FIXED, or they "claim" it's fixed...... When the 'issue' is STILL a problem, now, GM MUST fix it.... as long as it takes. RETURN BACK TO THAT DEALER, WITH THE SAME COMPLAINT..... Force them to re-write the "issue" a SECOND TIME...... Keep a copy....

You are now, under the "Lemon Law requirements".

 

[j91z28d1]

sadly this is a common post. I've noticed gm dropping off over the years and what really gets me is it's the drivetrain that's failing. if it was all the new bells and whistles I could almost see it. but it's a old push rod v8 getting 15mpg. this is not rocket science. not some cutting edge twin turbo 4 cam low volume run. these are on everything gm makes for years.

the 13 person waiting list is very telling. they can't get parts and they are breaking faster than they can be fixed.

someone in gm has to know as soon as they lose the return customer, he's never coming back to your brand.. burning bridges.