2022 Tahoe RST - Radio Update & Sirius Favorites Are Now Unavailable

[Rydogg]

I just recently did an upgrade over the air.

The presets are still there and working for FM RADIO.

However, all of my pages of Sirius XM radio presents are greyed out and it says "Favorite Unavailable." I am not able to push on the preset. When I do, it says "Favorite Unavailable." See picture.

I am also not able to re-program them. I figured that if I held it down then maybe it would reset it, but that is not working either.

Sirius is still working if I want to toggle between saved channels via the steering wheel control

Anyone else have this issue with the most recent update? I think that it was qihm22B-00708 or something like that.

RYAN

 

[cataylo6]

I had the same issue, but was able to reprogram the favorites on SiriusXM. I tried to assign a channel to a blank favorite which worked and then I was able to reset the rest. Google Maps has been a little screwy since the update as well.

 

[Rydogg]

Unfortunately, I couldn't get it to work. I called Chevy tonight. They connected me to Sirius. I went through the first and second layer of support until they told me that I needed to contact Chevy.

I am about to reset the system and start from scratch.

 

[Rydogg]

I spent another 1 hour on the phone with Chevy and Sirius XM today. They told me that I need to take the car back in to the dealership.

 

[martinajm]

I am experiencing this with the latest update as well. My audio is also cutting out for very short periods (less than a second - but annoying). Info screen is also displaying some error message about google voice not working about 75% of the times that I start the vehicle.

I am less than impressed with these "updates" and I haven't noticed anything getting better with any of them.

 

[Rydogg]

Agree. I will be very hesitant to do the updates moving forward. I was hoping that this would fix some of the issues that I had not cause more issues where I have to take it to the dealership. This is just a lot of wasted time and energy.

According to them this is also the first report of this happening.

 

[WalleyeMikeIII]

Which version of the software are you now on?

Go to Settings --> System --> About --> Build Number to get the version number, then take a pic and post that here?
See this doc, pg 21, to see an example https://static.nhtsa.gov/odi/tsbs/2023/MC-10234167-0001.pdf

Y167 is supposed to fix some of what you are pointing at.

https://static.nhtsa.gov/odi/tsbs/2023/MC-10233349-0001.pdf

 

[Rydogg]

Thank you. Car has been at the dealership for 5 hours today so I don't have a way to snap a pic of what went wrong before I took it in. Hopefully they will upgrade or update everything at the dealership today.

 

[WalleyeMikeIII]

Thank you. Car has been at the dealership for 5 hours today so I don't have a way to snap a pic of what went wrong before I took it in. Hopefully they will upgrade or update everything at the dealership today.

Might want to share that bulletin w/ the dealer...

 

[martinajm]

Which version of the software are you now on?

Go to Settings --> System --> About --> Build Number to get the version number, then take a pic and post that here?
See this doc, pg 21, to see an example https://static.nhtsa.gov/odi/tsbs/2023/MC-10234167-0001.pdf

Y167 is supposed to fix some of what you are pointing at.

https://static.nhtsa.gov/odi/tsbs/2023/MC-10233349-0001.pdf

I appear to have Y167, but I continue to have problems. I will likely ask them to re-flash everything next time it is at the dealer. I am about to go out of warranty and will probably stop all updates at that point - not worth the risk to me.

 

[Rydogg]

About to go pick up the car. He said that they had to reset the system to factory settings. I asked about Y167 and he said that they did not do that upgrade. This has been a very frustrating and time consuming process. I am going to be nervous to do an update from now on.

 

[WalleyeMikeIII]

Seems odd to me if you are experiencing some of the symptoms that Y167 fixed, that they wouldn’t put that version on for you

 

[Rydogg]

You seem to know a lot more than the dealership. Thank you for your help!

I called the dealership yesterday and I told them to make sure to upgrade to Y167. The service rep in the front said he didn't know what that was. I told him to tell the people in the back (mechanic/technician) who was working on the car. He said that the mechanic was emailing back and forth with Chevy to solve the problem, and this was the first time they had seen it.

Note: I had already called Chevy and Sirius at least 2-3x each in the past before they told me to drop off at the dealership.

When I picked up my car he said that they did not do that update, but they reset the system and the problems were gone.

I just went out to my car and took a picture. It looks like the build number has Y167 in there now. See pic.

Again, I am not sure what it said before I dropped the car off since I didn't take a picture after the Over the Air update messed everything up last week.

Sirius and infotainment center are all running better now. I just had to re-program all of the stations, re-connect bluetooth, and re-connect MyChevrolet. I basically had to start from scratch, but it seems to be working better.

There is also a new feature on the 360 degree camera that I never had before which shows Red, Yellow, Green lines when pulling forward or backing up which is kind of cool. I never had that before so it may have been part of the update.

This was all free I guess since it was under warranty, but I did not have to pay anything to get it fixed.

Thanks again for all of your help here.

 

[Rydogg]

The problem is now back again out of nowhere. I did not do an update. I just started the car today and all of the XM Pre-sets are greyed out.