Dealer has had my '15 Denali for 3 months. What should I do?

[Doubeleive]

You're right, it is totally unacceptable but totally unacceptable happens every day in every field of business so here we are. You really have to understand how logistics works these days. These parts are designed and manufactured all over the world and get shipped here, there, and everywhere. If GM looses a supplier, which is likely what happened, it takes time to make the deal, get manufacturing started, get parts shipped to warehouses, inventoried, and orders fulfilled. It's never intended to run out of parts. The 5th generation Camaro's release was delayed a few months because GM lost their supplier for some of the interior parts.

The OP hasn't stated (unless I missed it) whether he does or doesn't have a loaner or rental that GM is paying for.



Uhh, yes they do.



A few dealers do have the gasket but generally when a hot item like this is backordered, the dealers who have them have them "ordered for a customer" and won't let them go.

ordered for a customer for 3 months? come on, someone needs some negotiating skills, if I order something from my dealer and I don't go retrieve it within a certain time period (not sure of the specified time period) then it becomes free game or gets sent back, it's happened to me before I ordered something forgot to go pick it up then remembered later only to discover it had to be ordered again. what would be the problem with picking up the phone calling a couple of the dealers that do have it in stock "held for customer order" and communicating hey I need this part if it is not picked up in the next week can I have it? you know how hard would that be???

 

[91RS]

The quotes were to indicate facetiousness.

 

[08HoeCD]

I've been in manufacturing & supply chain distribution for almost 30 years. There are definitely times when a vendor/mfr just can't produce or ship a part, or they can't do so without a lengthy delay.

If this is the issue, it sucks, but it is what it is, and no amount of belly-aching is going to change that reality.

 

[calif phil]

Maybe ask for a Tahoe/ Yukon loaner
Then they can take years to fix it and you won’t be out anything

I’m sure the dealer wants it off their hoist.


Sent from my iPhone using Tapatalk

 

[Blueinterceptor]

You're right, it is totally unacceptable but totally unacceptable happens every day in every field of business so here we are. You really have to understand how logistics works these days. These parts are designed and manufactured all over the world and get shipped here, there, and everywhere. If GM looses a supplier, which is likely what happened, it takes time to make the deal, get manufacturing started, get parts shipped to warehouses, inventoried, and orders fulfilled. It's never intended to run out of parts. The 5th generation Camaro's release was delayed a few months because GM lost their supplier for some of the interior parts.

The OP hasn't stated (unless I missed it) whether he does or doesn't have a loaner or rental that GM is paying for.



Uhh, yes they do.



A few dealers do have the gasket but generally when a hot item like this is backordered, the dealers who have them have them "ordered for a customer" and won't let them go.

I’ve been told no they don’t. The only time you get a new gm rotor is when the car is new. Just like transmissions. Rebuilt. And resurfaced.
That was some time ago though. I’m going to recheck

 

[tdowns12]

Dealership had been quiet since I stopped by in person to check on the truck. I had some folks I know personally at GM check in on the status of the repair work via some process they have there. I suppose that helped move it along as I received a surprise call that they had the gasket dropped off late last week and my truck was ready to be picked up.

I'm out another $615 deductible for the warranty work. Hopefully, I can get GM to reimburse that cost.

While it was out of commission my trans has developed the dreaded "shudder" so I have to take it back in again to have that addressed.

Wish me luck! At this point I'm very tempted to just drive to the nearest Toyota dealership and trade down to a 4Runner.

 

[tdowns12]

Dropped the truck off on Monday morning and was given a new graphite performance edition as a loaner which was a pleasant surprise. Confirmed the shudder and are claiming its a maintenance issue. I will need to give them another $475. I'll bring up the TSB and warranty when I pick up.

 

[915_Tahoe]

Wow that sucks @tdowns12, I couldn't imagine all that shit happening to me. I've been waiting on an airbag for one of my customers for his Corvette, it's been about 2 months or so. Luckily I sourced one out of a acdelco warehouse and I still have yet the recive the one I ordered from GM.

 

[915_Tahoe]

Same issue were having on the Chevy Cruze 1.3L turbo, short demand on valve covers which we naw have. But the turbos are on a long backorder, have customers waiting for about 4-5 months or more.

 

[91RS]

Dropped the truck off on Monday morning and was given a new graphite performance edition as a loaner which was a pleasant surprise. Confirmed the shudder and are claiming its a maintenance issue. I will need to give them another $475. I'll bring up the TSB and warranty when I pick up.

I would mention it before you pick it up so the concern can be corrected. I find it hard to believe they don't realize the flush is covered by powertrain because this issue has been ongoing for years. Extended warranties won't pay for the flush or reprogram 90% of the time but I'm assuming you're still under powertrain based on the other repair this thread started with being covered.

 

[WillCO]

Same issue were having on the Chevy Cruze 1.3L turbo, short demand on valve covers which we naw have. But the turbos are on a long backorder, have customers waiting for about 4-5 months or more.

This blows my mind.

If, at any time in the sales process, prospects were to realize that the product could fail and that 4 to 5 months could pass before a part were available, I figure somewhere north of 95% of them would clock out.

How can this possibly be seen as OK by anybody?

 

[tdowns12]

I picked up my truck on Monday morning. The dealership was insistent that it's a maintenance issue but did give me a 15% discount. I don't believe it's ever worth doing much negotiating with a service manager so, I paid the $415 and drove to work. So far the ride is improved. Cruising speed RPMs are slightly up as well. I'll continue to work with GM to see if we're able to find a resolution that doesn't include me purchasing my first Japanese vehicle. Thanks for all the helped and let me vent! Hopefully this ends the saga.

 

[Meccanoble]

Isnt it standard practice for dealership to provide you a loaner? I remember when my lexus got a dash replacement, they gave me a newer version of my car. When that happens, you can care less how long they take. I would demand a loaner. If things are in back order, its not their fault but you should not be negatively impacted as well.

 

[petethepug]

Wow man!? I’ve been here before but had either a V8 version of my allroad or $80k A8L as a loaner as a sub for my $28k allroad 2.7 w/ 6SP M. The cylinder head on the pass side bank had a flaw in the casting that set off the knock sensor. It took a month to diagnose.

My first thought when reading the initial thread was a naive owner or the creation of a bait post. Are facts from the owners recollection of events missing?


Sent from my iPhone using Tapatalk

 

[Rocket Man]

Isnt it standard practice for dealership to provide you a loaner? I remember when my lexus got a dash replacement, they gave me a newer version of my car. When that happens, you can care less how long they take. I would demand a loaner. If things are in back order, its not their fault but you should not be negatively impacted as well.

He stated he had an Acadia SLE loaner.

 

[tdowns12]

As an update: I had some local lemon law attorneys send a claim over to GM in September. After the standard processing period I heard back this week. GM is offering a $3k settlement with a standard release of claims.

 

[wjburken]

As an update: I had some local lemon law attorneys send a claim over to GM in September. After the standard processing period I heard back this week. GM is offering a $3k settlement with a standard release of claims.

Do you have your vehicle back yet?

 

[tdowns12]

Yes! I got it back on September 23rd. All told it took 126 days to get it fixed.

 

[Prospect62]

I've been around the automotive world for some time, purchased new and used vehicles and had them serviced under warranty and out of pocket - just as all of you have.

This story enrages me.

I get it that GM produces millions of these trucks and engines. And that failures are statistically few and far between. But to take over four months to complete a repair of a failed injector because they can't get their hands on ONE HEAD GASKET of their OWN proprietary design is literally insane.

Obviously this experience is the exception and not the rule but man, does it still speak volumes of what's going on at GM.

 

[WillCO]

I get it that GM produces millions of these trucks and engines. And that failures are statistically few and far between. But to take over four months to complete a repair of a failed injector because they can't get their hands on ONE HEAD GASKET of their OWN proprietary design is literally insane.

+1, and also the casual attitude a number of the owners on this thread have taken to it is surprising as well.

We aren't talking about a low-volume BMW M-series engine or something. This is a head gasket for a 5.3l General Motors small-block V8; there are millions of them on the road.