What a joke gmpartsgiant.com is

[Too_L8T]

Put in an order - I thought shipping was inflated but paid for the convenience of getting 6 parts from one place. The next day I get an email in the afternoon saying the price of a part went up $11 and I’ll have to pay it before they ship. They split it off my order and created 2 orders. How can a company just charge more after the order was placed lol? So in 2 weeks they can email me and say the price went up, I still owe them? I canceled both. It will end up saving me in the long run anyways.

 

[89Suburban]

I just go on there to look up part numbers and buy the shit off Amazon haha

 

[Silverado4x4]

Put in an order - I thought shipping was inflated but paid for the convenience of getting 6 parts from one place. The next day I get an email in the afternoon saying the price of a part went up $11 and I’ll have to pay it before they ship. They split it off my order and created 2 orders. How can a company just charge more after the order was placed lol? So in 2 weeks they can email me and say the price went up, I still owe them? I canceled both. It will end up saving me in the long run anyways.

There are alot of places are like that, the part will be cheaper than anyone else but they stick it in ya on shipping. Or it could be a knock off part. I always went with the saying "it's cheaper for a reason".

 

[Fless]

You can report them to the Federal Trade Commission as a bad business practice under the Report Fraud item. They don't resolve individual issues but the bait-and-switch pricing goes on record. Could also report to the BBB.

 

[Coveman]

Thats fraud. Get the parts then stop credit card payment. Keep your documents for the contested charge process. The merchant should know better, might be worth talking to them and ask for an inconvenience fee from them too. I just went off on an amazon/best buy/ups sht show, got my money fully refunded and the tv for free. Power to the people!

 

[Joseph Garcia]

Put in an order - I thought shipping was inflated but paid for the convenience of getting 6 parts from one place. The next day I get an email in the afternoon saying the price of a part went up $11 and I’ll have to pay it before they ship. They split it off my order and created 2 orders. How can a company just charge more after the order was placed lol? So in 2 weeks they can email me and say the price went up, I still owe them? I canceled both. It will end up saving me in the long run anyways.

There are existing threads here regarding GMPartsGiant.com and bad experiences dealing with them. I used them and got scr**ed, and I had to go through a LONG process the resolve the issue. I'll never use them again.

RockAuto.com and GMPartsDirect.com are much better and reputable options.

I'm generally leery of buying auto/truck parts off Amazon, because the source is not always clear, and there are lots of knock-offs out there that fail quickly. But, that's just my opinion.

 

[PPV_2018]

Thats fraud. Get the parts then stop credit card payment.

That’s also fraud.

 

[Doubeleive]

Put in an order - I thought shipping was inflated but paid for the convenience of getting 6 parts from one place. The next day I get an email in the afternoon saying the price of a part went up $11 and I’ll have to pay it before they ship. They split it off my order and created 2 orders. How can a company just charge more after the order was placed lol? So in 2 weeks they can email me and say the price went up, I still owe them? I canceled both. It will end up saving me in the long run anyways.

Always do your research first those guys have decades of bad reviews.........as well as a couple others
your experience is no different than what many others have reported. the exact same thing........
even rockauto is a decentralized system but works much better, which is why when you make a order from them it may get split into different shipments because all of the items may not be in the same warehouse. but there not going to shoot back with a change in price, the worst you might get is a item is not in stock followed up with a refund. It doesn't happen often but might if rockauto shows as being the only place with it in stock. rare or hard to find stuff/

 

[Doubeleive]

the reason they do the Price change is because they did not have or could not get the product in question at the stated price so if they have to pay more they just pass it on to you in hopes that you will bite.... shady at best...

 

[Doubeleive]

additional info, those guys are clowns and run multiple websites, including gm, ford, subaru parts websites

https://www.bbb.org/us/az/tucson/profile/auto-parts/original-parts-giant-inc-1286-20108130#business-details

 

[Coveman]

No not fraud, the merchant breached basic contract law. That’s your right to stop payment and have the charge corrected.

 

[PPV_2018]

No not fraud, the merchant breached basic contract law. That’s your right to stop payment and have the charge corrected.

And keep the product ? Uh, yea buddy that is indeed fraud. You have no right to keep something you didn’t pay for. You’re no better than them in this scenario. Plus that is an abuse of the stop payment service offered by your bank.

OP had the best response, cancel the order and get a refund, spend your money elsewhere.

 

[Doubeleive]

And keep the product ? Uh, yea buddy that is indeed fraud. You have no right to keep something you didn’t pay for. You’re no better than them in this scenario. Plus that is an abuse of the stop payment service offered by your bank.

OP had the best response, cancel the order and get a refund, spend your money elsewhere.

I could be wrong but pretty sure in that type of scenario it is up to the seller to retrieve the product if they really wanted it back, I don't believe you are under any obligation to return it at your expense.
that's basically how that works
if I order a size 10 gold ring and I receive a size 6 gold ring and the seller is unresponsive and/or unwilling to make it right and I then dispute the charge on my credit card I am under no obligation to return said gold ring, if the seller wants to send a shipper to pick it up, great (if I open the door) if not it's mine and I get my money back.
that's not fraud, that's failure to provide the services paid for by the seller.
It is always in the sellers favor to simply authorize a return, because they already know if they do not they are likely not getting it back if it goes into litigation.
same goes for mis-delivery, if amazon drops off a new set of tires in my driveway by accident there now mine, I am not obligated to return them or give them to anyone, even if it was for the neighbor next door. Ethically would I give them to them? sure, but there is no law saying I have to.

 

[PPV_2018]

I could be wrong but pretty sure in that type of scenario it is up to the seller to retrieve the product if they really wanted it back, I don't believe you are under any obligation to return it at your expense.
that's basically how that works
if I order a size 10 gold ring and I receive a size 6 gold ring and the seller is unresponsive and/or unwilling to make it right and I then dispute the charge on my credit card I am under no obligation to return said gold ring, if the seller wants to send a shipper to pick it up, great (if I open the door) if not it's mine and I get my money back.
that's not fraud, that's failure to provide the services paid for by the seller.
It is always in the sellers favor to simply authorize a return, because they already know if they do not they are likely not getting it back if it goes into litigation.
same goes for mis-delivery, if amazon drops off a new set of tires in my driveway by accident there now mine, I am not obligated to return them or give them to anyone, even if it was for the neighbor next door. Ethically would I give them to them? sure, but there is no law saying I have to.

That’s not what he said; he said keep the parts and file a CC dispute to get your money back. (Edit for clarity: OP never received the parts. He canceled the order before shipment)

What you said and what he suggested are two totally different scenarios; what you said is debatable and dependent on several factors. What he suggested to do is intentional, deceptive, and fraudulent.

Also, transactions are usually governed by the seller’s terms. Usually most retail transactions have fine print that by accepting the charge, you are agreeing to the terms of the sale. If buyer pays return shipping is one of their terms, then it’s on you to do so to get your cash back. Usually, sellers of any merit will give you an RA and pay return shipping, yet it’s still on you 100% to take your time, money, and resources to get to the post office/ups/whatever to ship it back. This is typical of many sellers, but there are exceptions. But if you are in violation of the sellers terms . . . It’s on you.

In your gold ring example, you may just be right, that you could keep the incorrectedly sized ring (or the correctly sized ring, for that matter.. hell) , and simply file a CC dispute. And you very well *could* be granted your dispute, keeping both the ring and your money. Eventually, the CC company will catch on due to multiple vendors reporting that your dispute is fraudulent, and they will no longer grant you CC disputes. So when you actually get shafted for real, it’s with no lube.

As i said earlier, OP got it right. Just cancel the order and get your money back if you don’t like the business practice. No need to be a slimeball

 

[Doubeleive]

That’s not what he said; he said keep the parts and file a CC dispute to get your money back.

What you said and what he suggested are two totally different scenarios; what you said is debatable and dependent on several factors. What he suggested to do is intentional, deceptive, and fraudulent.

Also, transactions are usually governed by the seller’s terms. Usually most retail transactions have fine print that by accepting the charge, you are agreeing to the terms of the sale. If buyer pays return shipping is one of their terms, then it’s on you to do so to get your cash back. Usually, sellers of any merit will give you an RA and pay return shipping, yet it’s still on you 100% to take your time, money, and resources to get to the post office/ups/whatever to ship it back. This is typical of many sellers, but there are exceptions. But if you are in violation of the sellers terms . . . It’s on you.

In your gold ring example, you may just be right, that you could keep the incorrectedly sized ring (or the correctly sized ring, for that matter.. hell) , and simply file a CC dispute. And you very well *could* be granted your dispute, keeping both the ring and your money. Eventually, the CC company will catch on due to multiple vendors reporting that your dispute is fraudulent, and they will no longer grant you CC disputes. So when you actually get shafted for real, it’s with no lube.

As i said earlier, OP got it right. Just cancel the order and get your money back if you don’t like the business practice. No need to be a slimeball

ya, disputes are a 2-way street, they go on your record just like a late payment..... even if it's not your fault

 

[Doubeleive]

my wife discovered some fraudulent charges on one of her credit cards and brought it to my attention, I told her we'll just call and request a new card and have this one locked. the charges were not big, $15-20 range for a couple months, I called and got one refunded from a separate charge. It's not worth the ding she would get for filing a dispute.
she got the new card, one of the charges refunded and a clean record, problem solved.
If you file a claim on a credit card it stays on your record just like bad credit.

 

[Coveman]

And keep the product ? Uh, yea buddy that is indeed fraud. You have no right to keep something you didn’t pay for. You’re no better than them in this scenario. Plus that is an abuse of the stop payment service offered by your bank.

OP had the best response, cancel the order and get a refund, spend your money elsewhere.

Didnt say keep it for free, did I? May turn out that way if you plead your case thou. Please feel free to do whatever you like and let others make up their own mind based on solid advice. Nothing slimy about standing up for your rights, in fact people who dont make it worse for the rest of us. Caveat emptor

 

[PPV_2018]

Didnt say keep it for free, did I? May turn out that way if you plead your case thou. Please feel free to do whatever you like and let others make up their own mind based on solid advice. Nothing slimy about standing up for your rights, in fact people who dont make it worse for the rest of us. Caveat emptor

Lol nice try. No you didn’t explicitly say keep the parts for free, but what did you say exactly … ?

Get the parts then stop credit card payment. Keep your documents for the contested charge process. The merchant should know better, might be worth talking to them and ask for an inconvenience fee from them too. I just went off on an amazon/best buy/ups sht show, got my money fully refunded and the tv for free. Power to the people!

sure sounds a lot like “get the parts, then stop credit card payment” . . That statement implies you’re not sending the parts back… kind of like your TV that I’m assuming you did not send back ..

Now; if you misinterpreted the original post, and thought that OP had already received parts, and went through due process with the sending company to get a refund and was ignored, then that would be one thing and then I wouldn’t see anything wrong with what you’re saying.

But it doesn’t sound or look that way.

Keeping something that isn’t rightfully yours is not “standing up for your rights”. May my posts NOT be construed as standing up for gmpartsgiant or any shady retailer — I am against fraud in any capacity; but there’s a right way and wrong way to handle situations. The OP in this thread did the best thing you could do.

 

[Coveman]

Wow, you must work for gmpg! I merely wanted to support a fellow forum member and explain that he doesn’t have to accept poor, unlawful, or bullying behavior from a vendor. Nor do you btw.

 

[PPV_2018]

Wow, you must work for gmpg! I merely wanted to support a fellow forum member and explain that he doesn’t have to accept poor, unlawful, or bullying behavior from a vendor. Nor do you btw.

lol i was actually waiting for that. How’d you know i was sent to destroy dissenting opinions of GMparts giant …

not.


Again, nobody is saying to accept getting shafted or bullied by a shoddy retailer. There’s more than one way to skin a cat.