WARRANTY HACK - it works! :)

[TahoeFL2017]

So 2 different scenarios:

1) Went to local Chevy dealer for warranty work on my 2017 Tahoe
-long wait time
-crappy waiting room, sh**y coffee that from a paid vending machine, old newspapers strewn about, tiny TVs with local news , set to "inaudible" volume.
-Soooo dirty I literally felt like I needed a shower after spending 3 hours , then being told my in-warranty wiper washer fluid issues were somehow $120 bucks , and no call back for 3 weeks.

2)Went to Buick/GMC dealer(after Chevy never called me back after 3 weeks)
-short wait time
-free soft serve ice cream, snacks, coffee, and 60 inch TVs in waiting room
-nice leather sofas, clean, tons of Motor Trend, etc magazines, clean and neat
-in and out in 90 minutes, everything fixed zero charge, even got an oil change early because the place was so DAMN NICE!

Point is, you (as others have mentioned here previously) can take your GM vehicle to ANY GM dealer, go to Buick/GMC or Cadillac, no reason whatsoever to go where the service is substandard.

 

[homesick]

The first dealer's service was poor specifically because it was a Chevy dealer? Seriously?

joe

 

[GTNator]

You think a Cadillac dealer would readily work on a Tahoe/Suburban?


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[HiHoeSilver]

You think a Cadillac dealer would readily work on a Tahoe/Suburban?


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They sure will.

 

[Shaggy]

You think a Cadillac dealer would readily work on a Tahoe/Suburban?


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Yep, I bet they even take Fords. They will take any vehicle. Now they won't work on warranty stuff on a Ford, but any other service, they will.

 

[swathdiver]

One of the dealers nearby has a Chevrolet lot and a Cadillac lot and out back they share the same shops and mechanics. Cadillac serviced my Pontiac and guess what we got to drive while it was having its transmission fixed? You guessed it, a Cadillac! Not only that, they always washed and vacuumed the car and even took my wife to work and picked her up on other occasions.

I follow the service writer around because he is a straight shooter, so last time I went to the Chevy side, no complaints, just not as nice as the Cadillac side. I hear he's back on the Cadillac side so in the spring that's where I'm going to let them fix my shark fin or coax cables.

Oh, the Pontiac was under warranty back then. Anyone on the Treasure Coast looking for a good dealership, Wallace Cadillac or Wallace Chevrolet in Stuart, Florida.

 

[GTNator]

One of the dealers nearby has a Chevrolet lot and a Cadillac lot and out back they share the same shops and mechanics. Cadillac serviced my Pontiac and guess what we got to drive while it was having its transmission fixed? You guessed it, a Cadillac! Not only that, they always washed and vacuumed the car and even took my wife to work and picked her up on other occasions.

I follow the service writer around because he is a straight shooter, so last time I went to the Chevy side, no complaints, just not as nice as the Cadillac side. I hear he's back on the Cadillac side so in the spring that's where I'm going to let them fix my shark fin or coax cables.

Oh, the Pontiac was under warranty back then. Anyone on the Treasure Coast looking for a good dealership, Wallace Cadillac or Wallace Chevrolet in Stuart, Florida.

Very interesting. What about any cost difference? Does Cadillac charge the same prices as Chevy for the same parts? And what about for their labor? I always assumed Cadillac would charge more.


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[LT1ZOB]

****** coffee aside, much like everything else in life, relationships matter. It takes a while to find a good dealer, but my local Buick GMC gets 5 stars from me every time. Never seen their waiting room because a loaner car awaits me every time, regardless the job. (No,not oil changes, I do those myself)

 

[swathdiver]

Very interesting. What about any cost difference? Does Cadillac charge the same prices as Chevy for the same parts? And what about for their labor? I always assumed Cadillac would charge more.

I thought about that but never bothered to ask. All the work on the Pontiac was under warranty, the truck's transmission service was done on Chevy's side, ohh, and yes, they were the same price now that I think about it. Coupons are similar but not always the same. I'll have to check labor rates again next time around.

 

[drakon543]

i think you would generally be more likely to get better cleaner faster service at a gm luxury model lot like Cadillac and such but not 100%. big point is never stop at 1 stealership some care about just making the sales some care about keeping you coming back to them. everyone probably shops around before they buy a vehicle its also possible to shop around for service with dealerships.

 

[Rich16LTZ]

My local Chevy dealer's waiting area and amenities are far better than my local Cadillac dealer's. I won't use the local GMC dealer because their sales staff are idiots and after a poor sales experience attempt with them I told them I'd never be back.

 

[shelton_yukon17]

^^^Same experience here. My closer Cadillac/Buick dealer is horrible. 2017 Denali no loaner for a 3 day job, denies 3 out of 4 warranty issues poor customer service, went to a Chevy dealer 45 mins. Away because they could get me in next day for an antenna water leak (local dealer told me three weeks) fixed all my warranty concerns eagerly and gave me a loaner. It’s not what they sell it’s how they build their business on treating people.

 

[TahoeFL2017]

The first dealer's service was poor specifically because it was a Chevy dealer? Seriously?

joe

Nahh I might a sucker for soft serve and leather sofas. Just saying the whole experience was all around better, and the GMC dealer rocked. (Dick Norris in Clearwater FL)

 

[tool2269]

Can i go to any dealership for my 2 free service issues?

 

[LT1ZOB]

Can i go to any dealership for my 2 free service issues?

All GM dealers are fine if it’s a known issue/recall type problem

 

[spiderman865]

The dealer I bought my Tahoe is 20+ miles away. He also has a GMC/Buick store less than 10 minutes from my house. I take the Tahoe to the GMC dealer for service/warranty work and they treat me like I bought it there. Makes no difference to them.

 

[PwrdbyM]

Dealership experiences are more about the owners and GMs than the brand they're selling/servicing. I've been to terrible Audi dealers and wonderful Chevy dealers. Awesome and dreadful VW dealers. It's all about management and how they decide to treat customers and little to do with brand.

 

[Denali4181]

Haven't noticed any difference between the GMC and Chevy dealers here. But none of the GMC dealers have Cadallic at same location, so not sure if that makes a difference.

And GMC dealer service centers will not provide warranty work for Chevy vehicles here unless they sell Chevy at the location. Told me since their are several dealers of both brands in the city, I have to use make of vehicle dealer.

 

[TahoeFL2017]

I'm back from the GMC dealership this morning, experience was a 10.

Dick Norris GMC in Clearwater FL - 5 stars

Dimmitt Chevrolet in Clearwater FL -0 stars, avoid at all costs

Agree completely that it's the staff and owners that makes or breaks your service experience!

 

[YukoninTexas]

We've been taking our GMC to the local Chevy dealer. The GMC dealerships around us are snooty and I don't like how expensive oil changes were there at nearly $90. The Chevy dealer? They run specials and I can usually get the oil changed for $40-50. They've also done warranty work on the GMC with no problem.

 

[adventurenali92]

The dealer I bought my Tahoe is 20+ miles away. He also has a GMC/Buick store less than 10 minutes from my house. I take the Tahoe to the GMC dealer for service/warranty work and they treat me like I bought it there. Makes no difference to them.

Funny that 20+ miles away for a dealership is far to you! There aren’t any car dealerships at all where I live. And god forbid I need a part that’s a GM dealer only part, I have 60ish miles and just over an hour of mountain roads to drive to get to said dealership for the stupid parts. Lol

 

[fozzi58]

You think a Cadillac dealer would readily work on a Tahoe/Suburban?


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Took my wife's Buick Enclave to a Chevy dealer and all was done quite well and fast.

I recently started using a Chevy dealer near my work and their service is very good so far. Call backs, info before the work starts, accurate pricing, etc. (Ott Miller Chevy Caldwell, NJ)