Solution to "This media is not compatible" when connecting iPhone

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derfman00

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I just bought a 2014 Yukon Denali and had this problem as well. One kid's phone worked, the other's didn't.

The secret I found while crawling the interwebz?

YOU HAVE TO HAVE A SONG DOWNLOADED IN ITUNES!!!

The phone that worked had a few purchased songs on it. We bought a song on the other phone and for the low low price of $1.29 - NOW IT WORKS. We use it to stream Spotify through the cable. it also charges the phone at 1.3-1.5 amps (read via a charger voltage app). That's a win and most likely sounds better than bluetooth streaming audio.

the radio must be looking for a folder to unlock the iPod input and that folder is created when a song (not a ringtone - we tried that first) is downloaded to the phone.

Hopefully this post helps someone else!
 

The_White_Car

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4+ years later and I just stumbled on this post via Google. I wanted to comment for other's that this indeed still works. Thanks OP!

(sorry for bumping the old thread)
 
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