Order pulled?

[luckylou]

Dealer told me today that my order for a High Country Tahoe has been "pulled". When you order something from a retailer and the object is in stock, they go and pull it off the shelf and it heads for shipping. I would assume that if the order has been "pulled", that means all the pieces and parts are available.
It was held up by constraints, mainly any "package" because they had the adaptive cruise, but the dealer ordered everything but the cruise individually and said there were no constraints. I ended up paying about as much as I would have if I bought a package with the cruise but....what u gonna do?
I read about all these terms and status, I don't know why everything has to be so confusing. The dealer has not been forthcoming. I don't get why we got to play these games. It appears to have been held up all this time just because of the cruise that I can do without. (There were also constraints on the power console and the backup braking. I got rid of those as well.)
I will follow up when I get more info. I ordered the Tahoe on 1/21/2022.

 

[Rradford45]

Dealer told me today that my order for a High Country Tahoe has been "pulled". When you order something from a retailer and the object is in stock, they go and pull it off the shelf and it heads for shipping. I would assume that if the order has been "pulled", that means all the pieces and parts are available.
It was held up by constraints, mainly any "package" because they had the adaptive cruise, but the dealer ordered everything but the cruise individually and said there were no constraints. I ended up paying about as much as I would have if I bought a package with the cruise but....what u gonna do?
I read about all these terms and status, I don't know why everything has to be so confusing. The dealer has not been forthcoming. I don't get why we got to play these games. It appears to have been held up all this time just because of the cruise that I can do without. (There were also constraints on the power console and the backup braking. I got rid of those as well.)
I will follow up when I get more info. I ordered the Tahoe on 1/21/2022.

Our dealer seems to keep playing games. We can’t get a straight answer as to where our Tahoe is.

 

[luckylou]

Yeah. I suppose I should have asked what "pulled" means but I don't want to take the chance that I become a pest. He doesn't seem to mind that I call but he is very slow to pass on info. He just says he will let me know..... Like with this, i was told on the 22nd by the manager that the salesman would email the changes for my approval. I never got an email so I sent one to him with my approval over the weekend. He wasn't working the weekend so when I didn't hear anything, i called late on Monday. He said he was waiting on the person who submits the order. I waited until Friday and I called which is when he told me the "order had been pulled". I at least feel fairly confident that nothing was on the constraint list. Hopefully I will find something out this week.
A while ago when I asked where it was in line he said that as soon as the constraints come off it would be the next one. I assumed he was referring to their allocations. I hope it is soon because I sold my CTS V and I only have my showroom condition, never been in the rain, 2001 C5 that I bought new to drive. Luckily I live in San Diego.

 

[luckylou]

OK! Tried calling 1-800-222-1020 was told I need to get the order # from dealer. Got the # and asked what "order pulled" meant and was told it means it went into production. Called 1-800 # again with order # and got someone different. Try as she might was not able to get info. She was by told someone to tell me I had to contact dealer. Dealer isn't an option. Wondered why I didn't get the same person the 2nd time I called??? Thought maybe calling "again" sent me to someone else. Hmmm! Called 1-800 # again but used *67. Ah! Got the person I talked to the first time. She informed me that the TPW (Tentative Production Week - I wondered what that stood for.) is 5/16/22. But advised me that could change at any time. I don't quite know what all these codes like 2000 and 3000 mean and she didn't know either. She offered to find out but I declined the offer. I am guessing that 2000 is where I am at now and 3000 will be where I am at when it actually goes into production?????

So, to sum up - order pulled does not mean it is in production, you can order everything in the Deluxe Package for the High Country individually except the Adaptive Cruise, if you don't get the info you want by calling the 1-800 #, try, try again and as a last resort dial *67 before the number.

I am, hopefully, KOnWood, fingers and toes crossed, getting a Tahoe High Country with Sun roof, retractable steps, black bowties and name plates, Brembo brakes, 6.2L, Black (SRL) wheels and Air Ride suspension with the obligatory max trailering package in Satin Steel Met. Originally wanted Black but over the 3 months that I have been waiting changed to the black nameplates which includes the "High Country" on the fender and not planning to black it out and not wanting to be mistaken for a limo or a cartel vehicle if I go over the border decided to go with the Steel.

Baring any unforeseen circumstances, this was less painful than I had anticipated but while I am a follower of Murphy I tend more to the belief of Clark who sees Murphy as an optimist. Less than 2 weeks to P day.

 

[StephenPT]

GM has an antiquated ordering system. It is not setup for ~90% of the buying public to order their vehicle and then get adequate communication that makes sense as it goes from order to production and then delivery. There's a lot of information out there as to how this whole process works, spend a bit of time reading on the forum and you'll gather some info, but be warned even after spending 6+ months researching, I still haven't been able to figure out all the details of the process.

It sounds like your order is moving along. If you have a TPW, then that means you're at 3400. Don't get too excited though, because your order could get built in the plant and then shoved into a yard where it sits waiting for more parts that weren't available when it went down the line. I hope that doesn't happen to you, but there are others here that know their rig has been built and is sitting in a yard called Midlothan with no communication on when it will get shipped to the dealer.

https://gmauthority.com/blog/gm-order-tracking/gm-order-event-codes-and-definitions/

 

[luckylou]

Well! Aren't we a little ray of sunshine? Just kidding. I am definitely not getting ahead of myself. I realize anything goes. I worked for GM for 35 years.
Thanks for the insight. I will update as things progress. As Jim would say, "So! Your sayin' there's a chance."

 

[luckylou]

TPW 5/16/2022 Called today the 17th. Only info is that TPW is 5/16/2022. Didn't say it but thought, today is the 17th - Tuesday? GM doesn't know what it is doing the rest of the week. Asked, so that means it is still not in production? Answer - Yes! OK. I will call again Friday. (Actually will probably call Thursday. Probably won't be able to wait till Friday. They should know by Thursday. Right?) Stay tuned.

 

[Chad G 1979]

TWP is for the week of 5/16 for your truck to be built. Bot the day it will be built. So sometime this week it should be aseembled or is already in production. Unless they have a hiccup at the plant or something changed.

 

[Banks22]

TPW 5/16/2022 Called today the 17th. Only info is that TPW is 5/16/2022. Didn't say it but thought, today is the 17th - Tuesday? GM doesn't know what it is doing the rest of the week. Asked, so that means it is still not in production? Answer - Yes! OK. I will call again Friday. (Actually will probably call Thursday. Probably won't be able to wait till Friday. They should know by Thursday. Right?) Stay tuned.

Your not going to get any new information this week don’t waste your time, I was just like u with my truck 2 months ago. Could be built any day this week. Your better off to wait until end next week amd your salesman will need look it up. GM chat will be worthless after it’s built

 

[Banks22]

TPW 5/16/2022 Called today the 17th. Only info is that TPW is 5/16/2022. Didn't say it but thought, today is the 17th - Tuesday? GM doesn't know what it is doing the rest of the week. Asked, so that means it is still not in production? Answer - Yes! OK. I will call again Friday. (Actually will probably call Thursday. Probably won't be able to wait till Friday. They should know by Thursday. Right?) Stay tuned.

And here’s code information u can have your salesman check. I bugged mine every other day which I’m sure he got Annoyed but it’s not a hard thing to do and it’s also his job to keep u happy!

 

[luckylou]

I suppose they are vague because they are in PYA mode. Better to be vague and not say what may happen because they know things could change. I suppose you are close to being right about your odds but that ain't right that your odds are as bad as picking lottery #'s. I mean picking the lottery #'s is more like the chance of aliens landing in your back yard then being struck by lightning.
Anywho, I will contact the dealer today just to feel them out. It has been a couple of weeks since I called him. Good to remind him I am still here. I want to see if they can get a GM Order Workbench? I will wait another hour because apparently the sales people don't come in until 2PM PST. I think they come in earlier but I know they have a meeting at 2 so I will wait until after that.
I got the all the codes off of a Corvette forum. I posted them under a "Order Codes" thread.
Will follow up with dealer experience. I just want to note my experience for others who will follow. My dealer is in San Diego. We are not that far from Arlington. So.....
I agree that the best chance of getting an update is to wait until the week after the TPW but I want to find out what happens along the way from the 1-800 to the dealer. Got nuthin' better to do. Stay tuned to "As the Wheel Turns".

 

[luckylou]

Called dealer today. Asked what info they receive from GM. He said they are notified when the order is accepted, when it goes into production, when it is ready to be shipped. That is all I remember him sayin'. The rest was just blah! blah! blah!
Asked about "Order Workbench" Seems like it is software that the dealer uses to generate the order. I thought maybe it was something generated at the plant level at some point. So I guess they will let me know when it goes into production? I will call 1-800 Friday or maybe Monday (who am I foolin'. I won't wait until Monday.) if I don't hear from the dealer by then?

 

[todayusay]

yes - Workbench is just their software where they enter the order

although it says dealer use only, "most" dealers will provide a copy of the order to the customer so the customer can verify the order is correct

 

[luckylou]

Just to recap.....Placed order for High Country Tahoe w/Deluxe Package Jan 21,2022. Dealer said it was being held up because of constraints. Waited until about April 21 when dealer suggested dropping package and ordering everything in the package except Adaptive Cruise which we did. (Also canceled power console, safe and emergency rear braking.) Called 1-800# on May 2 and was told TPW is 5/16. Called back on 5/17, Tuesday, and was told status was TPW 5/16. Called dealer 5/18, Wednesday, and was told that they would be notified when it went into production and would let me know. Couldn't wait until Monday the 23rd to call. Called 1-800# today, Friday the 20th, and was told that the Tahoe has been built and is on the transport waiting for one vehicle to load before it can ship. I assume it will ship to the dealer and not to some lot somewhere. XXXX (That is fingers on both hands and toes on both feet.)

WTW is going on? Called dealer. Dealer says, "Yep! It should be here by the end of the month?????????"
We shall see? I am so confused.

 

[todayusay]

Just to recap.....Placed order for High Country Tahoe w/Deluxe Package Jan 21,2022. Dealer said it was being held up because of constraints. Waited until about April 21 when dealer suggested dropping package and ordering everything in the package except Adaptive Cruise which we did. (Also canceled power console, safe and emergency rear braking.) Called 1-800# on May 2 and was told TPW is 5/16. Called back on 5/17, Tuesday, and was told status was TPW 5/16. Called dealer 5/18, Wednesday, and was told that they would be notified when it went into production and would let me know. Couldn't wait until Monday the 23rd to call. Called 1-800# today, Friday the 20th, and was told that the Tahoe has been built and is on the transport waiting for one vehicle to load before it can ship. I assume it will ship to the dealer and not to some lot somewhere. XXXX (That is fingers on both hands and toes on both feet.)

WTW is going on? Called dealer. Dealer says, "Yep! It should be here by the end of the month?????????"
We shall see? I am so confused.

that sounds extremely quick.

and to confirm...TPW stands for target production week. when it's actually built.

most have to wait several weeks if not more for it to be delivered after its built. there's a whole thread on here of people that have been built in late March/early April and they still don't have their vehicle. If you get it by the end of May that has to be some type of record....6 weeks from order to delivery? go buy a lottery ticket if it makes it here by then

 

[luckylou]

I know. That is what shocked me after reading things here. One thing, it was actually ordered Jan. 21 and has been sitting in line because of constraints. The dealer told me that making changes to the order wouldn't affect the place in line? I am guessing that it has to do with the dealers allocations as well. Also, it is a High Country?

What I don't get is being told 3 days ago by customer service that the status was still TPW 5/16 and the dealer never, at least according to them, having been told that it was even in production. He just told me 2 days ago on Wed that they had not received any notice that it was in production and then, Wham!, it's on the truck? Every constraint was removed on Apr 21? That would make sense if it went right to production because that was about 4 weeks ago. What is troubling is that TPW 5/16 but customer service and the dealer confirmed and agreed on the status?

I am going to stop talking about this now and wait.

My understanding is that TPW stands for "Tentative" Production Week. I read that as, "Don't hold your breath" or "So your sayin' there's a chance" as I was repeatedly reminded each time I called 1-800.

Wait a minute. Am I being punked? Come out here Kutcher!!!! Where are you? That's not funny man. Dude, where's my Tahoe?

 

[luckylou]

Called dealer today. Transport is in E. Arlington? Plant is in Arlington? That is where it was last Friday. Still hasn't moved. Dealer has invoice and Vin. No ETA.
Called 1-800. Transport hasn't left the station - Confirm. No ETA - Confirm. One good bit of info from call, transport is going to dealer.
That is good news. Must wait. Hate wait.

 

[luckylou]

Waited until after memorial Day to try to get ETA on the Tahoe. Emailed dealer Wed 6/1. Replied and said, "No ETA quite yet." I was a little confused at what "quite yet" meant. Found out the next morning 6/2. It means "your vehicle will be pulling into the dealership tomorrow morning and we want you to pick it up by 4PM because we (my salesman and his manager worked last weekend and "we" won't be here on Friday) and we will be calling you at 9AM after you just sent me an email yesterday afternoon saying, No ETA quite yet".
So it arrived. Luckily I didn't have any set plans. Did not have the Brembos. That has become a dealer installed option because they are back ordered. Get to see it without the Brembos and realized that if I had not ordered it with the Brembos I would have regretted it. When they will be here is anybodies guess. I am not even going to ask unless the wait gets rediculous after my experience with the info on the build. When they get here they get here. I want to get it in for the Cat Back anyway so this gives me time to get that ordered. A little confusing on that because there are 2 different options for a Cat back on the build pages. One in Exterior and one in Accessories/Performance but parts only shows one?
Anywho, here it is w/out the Brems. Everything else seems to be there. So, 10 fingers and 9 toes. Missing one little toe. But at least it is home. Will side by side when the Brembos get on.

 

[Tahoered]

This whole process for me have been quite a nuisance. I am at 3000 and waiting dearly for a TPW I guess that takes a little while to be generated. This is the 1st time I heard about the Brembos being on constraint or having to be back-ordered. Glad you have your vehicle though. I just can't help but wonder if the Expedition buyers are going through the same nuisance or if their process is a bit more transparent.

 

[genestoy]

The only way to get a TPW is to call customer service and do not use the online chat. If you are lucky you will get an advisor that truly wants to help you, by that I mean they will need to put you on hold while they call the production dept which is only there M-F. The production dept is the only one that can give the "estimated" TPW. As far as the dealers go most are super lazy and won't take the time to help you. Any dealer can also tell you exactly where your vehicle is after it is produced by looking at their Vinview but again many are lazy and won't take the time. Many dealers also have only one person with access to Vinview and that would be the ordering manager. I was lucky in my purchase of my 2022 Yukon SLT as I dealt with the general manager who then turned it over to a salesperson to follow up with me, but the gen mgr, ordering mgr and the salesperson all have access to Vinview at my dealer so kept me updated whenever I asked. I knew exactly when the Yukon hit the rail yard and where it was on the rails each day and when it hit the rail yard here in Phoenix where it sat for a week waiting for a truck to take it 15 miles to my dealer!