hunterxx12
TYF Newbie
- Joined
- Nov 4, 2013
- Posts
- 9
- Reaction score
- 8
Hello - I own a 2012 Yukon Denali XL. I bought it used in January this year. The previous owner never updated the navigation system. I decided to order the new 2016 update from GM. I tried installing the update. It asked if I wanted to update which I said yes. I entered the license key and off it went. Somewhere in the process it failed. Tried to start over and I got a "Map Update Failed" error message. Called back and explained my problem and they said the disc was defective. The sent me a replacement and the replacement did the same thing. Called back again and they said to take it to my dealer to have the navigation system reset. Called my dealer and he said he has never heard of 1) a map update failing and 2) a way of resetting the navigation system. Suggested that I pull the audio fuse for 1 1/2 hours and then try again. Still no joy. Called them back once more and they said go to a different dealer. Meanwhile my navigation system, my DVD player and presumably my CD player no longer work. Appointment to go to the dealer tomorrow. Why do I feel like I'm going to be told my nav unit is shot? EVERYTHING worked fine before the attempted update besides my maps being outdated. Anyone ever run into this? Beyond frustrated....