black2010slt
TYF Newbie
- Joined
- Dec 31, 2010
- Posts
- 19
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So recently I have been driven to the point of never owning another GM again.
My 2010 Yukon started having paint chip off the liftgate at the bottom right corner of the camera housing. It was brought to the dealerships (Pointe GMC in Pennsgrove NJ) attention when the truck had approx 24000 mikes on it. The dealer deemed it a loose applique that needed to be replaced and then paintwork to follow. I was told and given paperwork to prove the part would be ordered then I'd be called to have it repaired. Well here's where I messed up. Like any father of two, sole bread winner, son of a very sick father, and mother in law I forgot and they never called. When I finally got back around to it was after 36000 miles and the warranty had expired. I took it back to the dealer where they say called GM and began to tell me GM said to get my own estimate and they'd possibly fix it based on cost. At this point I was beat down and let it sit for a few months. I decided yo take it straight to GMs customer service. After explaining I had owned a minimum of 10 GM cars since 1994. Four of which had been new since 2003. A Tahoe, Denali, Colorado, and the present 2010 Yukon. At this point they got the dealership to fix it. Now mind you this was nothing I did it just rattled loose and began chipping paint at less than 24,000 miles. So the fix comes and I will say I am picky as I believe it should be fixed like new since it was a problem from GM. Not to mention I'm particular to begin with. Well needless to say the repair was typical of people who do not care about customers. There wrote and are tape lines at the edges of the camera cover applique. Then to top it off the corner where paint was chipping had paint flashed around cover. So just taking a finger nail I could pull off the excess which peeled the paint off the repair. I took it back and explained this was not put back to its original form and was now worse than before. I have tried everything From speaking with the dealership to customer service and they now will not even speak to me. This outrageous for someone who bought approx $150k in cars from them in less than 9 years.
My 2010 Yukon started having paint chip off the liftgate at the bottom right corner of the camera housing. It was brought to the dealerships (Pointe GMC in Pennsgrove NJ) attention when the truck had approx 24000 mikes on it. The dealer deemed it a loose applique that needed to be replaced and then paintwork to follow. I was told and given paperwork to prove the part would be ordered then I'd be called to have it repaired. Well here's where I messed up. Like any father of two, sole bread winner, son of a very sick father, and mother in law I forgot and they never called. When I finally got back around to it was after 36000 miles and the warranty had expired. I took it back to the dealer where they say called GM and began to tell me GM said to get my own estimate and they'd possibly fix it based on cost. At this point I was beat down and let it sit for a few months. I decided yo take it straight to GMs customer service. After explaining I had owned a minimum of 10 GM cars since 1994. Four of which had been new since 2003. A Tahoe, Denali, Colorado, and the present 2010 Yukon. At this point they got the dealership to fix it. Now mind you this was nothing I did it just rattled loose and began chipping paint at less than 24,000 miles. So the fix comes and I will say I am picky as I believe it should be fixed like new since it was a problem from GM. Not to mention I'm particular to begin with. Well needless to say the repair was typical of people who do not care about customers. There wrote and are tape lines at the edges of the camera cover applique. Then to top it off the corner where paint was chipping had paint flashed around cover. So just taking a finger nail I could pull off the excess which peeled the paint off the repair. I took it back and explained this was not put back to its original form and was now worse than before. I have tried everything From speaking with the dealership to customer service and they now will not even speak to me. This outrageous for someone who bought approx $150k in cars from them in less than 9 years.
