Front Dash Crack

[bacon612]

Hey everyone. Just bought a 2014 suburban that has a dash cover glued on with silicone. The truck is CPO and I've contacted Chevrolet customer service to see if they will replace the dash that's under this dash cover. I agree with an earlier post that I too think it looks kinda cheesy. I'm coming out of a 15 year relationship with a Denali that had 325,000 miles on it and I'm sad that my new (used truck) has a dash cover and a bumper to bumper warranty. Do you NNBS guys out there think I should just leave it alone and enjoy my cheesy crackless cover knowing it won't crack or chance a replacement?

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[PG01]

Hey everyone. Just bought a 2014 suburban that has a dash cover glued on with silicone. The truck is CPO and I've contacted Chevrolet customer service to see if they will replace the dash that's under this dash cover. I agree with an earlier post that I too think it looks kinda cheesy. I'm coming out of a 15 year relationship with a Denali that had 325,000 miles on it and I'm sad that my new (used truck) has a dash cover and a bumper to bumper warranty. Do you NNBS guys out there think I should just leave it alone and enjoy my cheesy crackless cover knowing it won't crack or chance a replacement?

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I doubt they’ll do anything for you but if you could get them to go 1/2’s with you I’d def do it. My 2 cents

Edit: i would do it myself to be honest, make them pay gor the part though.

 

[bacon612]

I doubt they’ll do anything for you but if you could get them to go 1/2’s with you I’d def do it. My 2 cents

Edit: i would do it myself to be honest, make them pay gor the part though.

Thanks for the input. I'm going to try. The two reps I've spoken with at Chev customer care (although foreign and difficult to communicate with) seem to think that 'trim' is covered under my warranty. A rep and a manager at a dealership took a look at the dash cover yesterday and said that 'trim' isn't covered under CPO warranties. We'll see. I'm playing the game.

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[DDaniel]

2013 Yukon Denali

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[PG01]

2013 Yukon Denali

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What state?

 

[DDaniel]

What state?

Maryland

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[DDaniel]

Paid $518 at GMC dealer for repair. Approximately 50% off of parts and labor.

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[tsltrek]

Paid $518 at GMC dealer for repair. Approximately 50% off of parts and labor.

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How did you get 50% off?

 

[DDaniel]

How did you get 50% off?

First, I called GM to report that my dash cracked for no apparent reason. GM customer advisor asked to go to a local dealership and have someone take a look at my dash. I went to the dealer and asked to speak with the service manager. He took a look at my dash and asked me, "How did the damage occur?" Simply told him that this a cheap product in an expensive vehicle. He didn't deny it, in fact he giggled. He took some pictures and forwarded to GM for a claim. Service manager called me the following day and told me that GM will pay half and I would be responsible for the remaining balance. I believe my situation was based on the dealership is aware of this on going problem and just helped me out the best way they could.

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[Luie]

Lookin at the DashSkin version of it now.

 

[Luie]

http://dashskin.com/2007-2012-gm-truck-molded-abs-dash-skin-cap-cover-overlay.html

 

[John Folger]

Just curious, did you notice any difference in tge two materials..... did they change the type of material or mounting points beefed up any?

What video. Do you the link?

 

[AECHAOS]

It's pretty ****** we spend all this money for quality General motors and instead we get cracked dashboards and wet floorboards and my 2012 Yukon denali only has 79,000 miles on it what are my options for getting this dash fixed?

 

[NathanJax]

it what are my options for getting this dash fixed?

Pay for it to get fixed... or pay for it to get fixed?

You can call GM Customer Service and see if they will help with the bill at all...

 

[AECHAOS]

Pay for it to get fixed... or pay for it to get fixed?

You can call GM Customer Service and see if they will help with the bill at all...

Gonna give a try thanks

 

[wapiti22]

Found 4 cracks in my 2010 dash yesterday. That shouldn't happen!!!!!

 

[Awfiretto]

$518!!! And that was half off, I get why, but dang, I’ll either super glue it or deal with it for that amount of green.


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[asx455]

It happened to me twice now. Second crack just showed up on the drivers side as well. The first crack I noticed was about January. From what I've been seeing in this thread, it's very common. The first one goes from the passenger side airbag cover, top left corner, forward towards the defroster vents about 1" long. The second one just happened yesterday on the drivers side, just left of the instrument cluster hump, about 2" long going forward. From reading through a small portion of this thread, it's apparent that Chevrolet has not fixed the defective product so I probably won't replace the part knowing the next one will crack also. Mine is a 2011 LTZ 108,000 miles.

 

[shreksbrother]

My Tahoe is from Texas and has a few cracks, as well... I think I'm going to pick up one of those dash caps that are $150 or so on eBay.

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[mikeyss]

My 09 Tahoe LTZ dash has not cracked, but I may know why. I'm the second owner, at some point the first owner had the dash apart. The clip in the middle of the dash, by the center speaker, broke off (it clips to the smaller part of the dash for the defroster vents. So since that part of the wasn't clipped, the 2 parts move separately. I added a foam block under the broken clip just forward of the center speaker, because it just flexed up and down so bad. I've had it like this for well over a year and so far, no cracks. I believe the clips that hold the smaller part to the large part of the dash is what causes the cracks to start in the first place, because that small part doesn't flex much because it's small, and it pushes down on the large, mostly unsupported parts of the dash, and it just flops up and down and wears out like a credit card does when you fold and flex them. This is just a theory of mine.