Dealer asked for Battery replacement

[engus]

Hi everybody,
so my car is 21K km (13K miles) , and yesterday i have dropped car in my local dealer in UAE, Dubai, for regular 20k service

Today i have a call from dealer, and the said, i need battery replacement because battery health is 47%
and purpose me to replace it to me with 50/50 of payment (50% - me, 50% - dealer)

Ps. i never saw any problems with battery on my dashboard. its almost new car tahoe 2022, bought in July'22, with only 21k km on odometer
and i also have OnStar Diagnostics Report from February 2024, which said - Vehicle Battery is OK

i have several questions regarding it:
1. Is it ok for batteries to die so quick?
2. Should i pay on this purpose 50/50? or ask to the dealer to pay all 100%
3. How can i trust the dealer on this? can i check battery by myself?

Thank you all in advance

 

[Doubeleive]

Hi everybody,
so my car is 21K km (13K miles) , and yesterday i have dropped car in my local dealer in UAE, Dubai, for regular 20k service

Today i have a call from dealer, and the said, i need battery replacement because battery health is 47%
and purpose me to replace it to me with 50/50 of payment (50% - me, 50% - dealer)

Ps. i never saw any problems with battery on my dashboard. its almost new car tahoe 2022, bought in July'22, with only 21k km on odometer
and i also have OnStar Diagnostics Report from February 2024, which said - Vehicle Battery is OK

i have several questions regarding it:
1. Is it ok for batteries to die so quick?
2. Should i pay on this purpose 50/50? or ask to the dealer to pay all 100%
3. How can i trust the dealer on this? can i check battery by myself?

Thank you all in advance

Heat is really bad on battery's, you could have it load tested at any other shop.
I would ask the dealer to show you the battery test performed and the results and inquire a little more about battery warranty period
this should help clarify the situtation and confirm they are not trying to perhaps take advantage of you.

 

[engus]

T

Heat is really bad on battery's, you could have it load tested at any other shop.
I would ask the dealer to show you the battery test performed and the results and inquire a little more about battery warranty period
this should help clarify the situtation and confirm they are not trying to perhaps take advantage of you.

Thanks
Sound very good.
i was a little mad on them because all information was provided by phone, with not very understanding call-center specialist on other side.

but i love your way of thinking, im going to ask them as you recomended.

Thanks

 

[TollKeeper]

Is that a Import Truck? I wonder because I would think it would be covered under a bumper to bumper warranty?

 

[Doubeleive]

Is that a Import Truck? I wonder because I would think it would be covered under a bumper to bumper warranty?

he is in Dubai, warranty coverage there may be different than here
us warranty across the board of all manufactures is based on us government requirements for the most part

 

[engus]

Hello all

I have update on this.
Dealer sent me this battery test report:

How do you think, do i need to change it now?
it's strange, health is 47%, but i need to replace it (as it said in this report)

and what regarding warranty terms i have this:

Because car is almost 20 month old, i need to pay 50% of battery replacement

 

[mplunk]

Hi everybody,
so my car is 21K km (13K miles) , and yesterday i have dropped car in my local dealer in UAE, Dubai, for regular 20k service

Today i have a call from dealer, and the said, i need battery replacement because battery health is 47%
and purpose me to replace it to me with 50/50 of payment (50% - me, 50% - dealer)

Ps. i never saw any problems with battery on my dashboard. its almost new car tahoe 2022, bought in July'22, with only 21k km on odometer
and i also have OnStar Diagnostics Report from February 2024, which said - Vehicle Battery is OK

i have several questions regarding it:
1. Is it ok for batteries to die so quick?
2. Should i pay on this purpose 50/50? or ask to the dealer to pay all 100%
3. How can i trust the dealer on this? can i check battery by myself?

Thank you all in advance

The battery on my Escalade was replaced with 4,000 miles under warranty. Sometimes they just go. Had a similar situation in an Acadia my wife had a few years ago.

 

[TollKeeper]

30CCA on a 730CCA battery? And it still starts the truck?

Something seems hokey to me.. But at a 50% cost, what do you have to lose?

 

[swathdiver]

GM specifies that when the batteries get below a 65% state of charge they are in need of replacement. It might still be under the manufacturer's warranty for free replacement. If not, get the new one and drive on.

Been to the dunes with your truck yet?

 

[Blueinterceptor]

Get the 900cca battery

 

[WalleyeMikeIII]

Might wonder if the battery needs to be charged first, before tested.
After the first failed test, I think a charge to completion, then a small load placed on it for 10 min, then a retest...
But, agree, 30CCA not going to start the truck.

That said...Heat does kill batteries fast! For 50% cost, I would probably just let them replace it...better to do preventive maintenance on this vs. be stuck somewhere w/ a no start condition.

 

[grouch]

It's been a while since I bought a NEW vehicle but tires and batteries are often under different warranty terms. It used to be 12 months for battery's. Since it's a '22, the truck may be more than a year old. Personally, I'd go the 50/50 route but put the highest capacity unit in there I could. Unless the truck sits a lot. The super high capacity batteries don't like to sit. If it's used a lot, it is discharged and charged regularly. Just sitting, they tend to sulfate.

 

[NELLY1947]

Might wonder if the battery needs to be charged first, before tested.
After the first failed test, I think a charge to completion, then a small load placed on it for 10 min, then a retest...
But, agree, 30CCA not going to start the truck.

That said...Heat does kill batteries fast! For 50% cost, I would probably just let them replace it...better to do preventive maintenance on this vs. be stuck somewhere w/ a no start condition.

You are less than 2 years old. 21k for me it is totally warranty. My 2019 the dealer replaced my battery at just under 3 years. Also 50/50?? Never heard of this..

 

[2591tdj]

I didn’t even think to see if warranty covered my battery; I just bought a new one at Batteries Plus and installed it myself when it died. The dealer likely has 100% markup on installed parts. By you paying 50% he may have no out of pocket cost. He only loses some of his normal profit. If the factory warrants it he’s out nothing.

 

[RoadTrip]

Do replace it before you experience all sorts of electrical gremlins that have befallen other members here with bad batteries.

 

[Baja_Bob]

You think we have battery issues today, just wait for the Tahoe EV.

 

[TollKeeper]

I thought all EV projects from Ford and GM were cancelled?

Edit:

Electric Ford Maverick And Bronco EV Postponed Until Next Decade: Report

A new report suggests that Ford may have moved a battery-powered version of the Ford Bronco and Ford Maverick back until at least 2030.

insideevs.com

https://www.cbtnews.com/general-motors-cancels-ev-only-strategy-will-make-hybrids-for-u-s-market/ (possible paywall)