Cracked Dash

[Sheriff]

I wouldn't call it luck either. The warranty repair worked the way it's suppose to if GM wants repeat customers. GM should pick a reasonable time and mileage figure and cover all cracked dashboards... for example 5 years/75,000 miles.

I'll tell you a little story. My father bought a brand new Cadillac every year before he passed away. Every year! And the owner of the dealership always loaned him a Cadillac when his was in for service. When the owner of the dealership decided to retire, along comes a rich man's son who bought the Cadillac dealership. My father still bought a new Cadillac from this rich man's son. But the first time he took it in for routine service, this snot nosed rich kiddie refused to loan my father anything to drive home. The next year my father switched to a new Cadillac dealership, Reynolds Cadillac in Orange, Virginia. My father kept buying new Cadillacs, but the rich snot nosed kid lost his yearly purchase, a devoted repeat customer. See how it works when dealers screw over a customer?

The cracked dashboards are now causing dealers to lose repeat customers, and causing GM to lose repeat customers as well.

 

[nrcpharmd]

Yea I know it wasn't luck, but after all those posts I read, I figured I'd have to shell out some $. I didn't even have to put up a fight. Then again I shouldn't have had to like you guys posted.

I also checked price on dashboard and costs over $500, thankfully I was under warranty.

 

[JochenWoern]

Yea I know it wasn't luck, but after all those posts I read, I figured I'd have to shell out some $. I didn't even have to put up a fight. Then again I shouldn't have had to like you guys posted.

I also checked price on dashboard and costs over $500, thankfully I was under warranty.

I just purchased a 2007 Suburban at Texas Direct Auto over the Internet. Truck has 63K miles on it. I asked them to take a look at the dash and sure enough, it was crakced. I asked for them to take care of it and with no problem at all, they took the Burb to the local GM Dealership and it has received a BRAND NEW DASH.

 

[edgaranah1]

Stupid dealerships Ive been to all tell me that GM says its a cosmetic thing and not a safety issue thats why they wont take care of it. Really pisses me off. But I'm going to keep trying until they fix this problem. By that time the newer style Tahoe/Yukon will come out. Lol


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[Sheriff]

The last two replies prove my point(s). Some dealers care, some don't. There's no rhyme or reason as to the mileage and age of a vehicle, some aren't fixed with low mileage, and some are fixed with higher mileage. GM dealers and GM have really dropped the ball on this dashboard defect.

If everybody with a cracked dashboard was to paint LEMON on both sides of their Tahoe/Yukon/Suburban in big yellow letter, I bet GM would sit up and take notice then. But the majority of the population in this country has no spine, they roll over and play dead most of the time.

 

[Steedog]

I wonder who many replaced dashes start cracking all over again..

 

[Sheriff]

I wonder who many replaced dashes start cracking all over again..

Good question.

Or how many will................. eventually??????????

 

[JochenWoern]

I wonder who many replaced dashes start cracking all over again..

I am somewhat wondering about that as well.

However, I will protect my dash with a dash cover in the hopes this will help with the brutal Northern Cali sun beating on it.

 

[2007tahoe]

I am somewhat wondering about that as well.

However, I will protect my dash with a dash cover in the hopes this will help with the brutal Northern Cali sun beating on it.

My tahoe was from Los Angeles. It was 2 yrs old when I bought it in 2009 and the cali sun had already had its tole on the paint.

 

[Sheriff]

I am somewhat wondering about that as well.

However, I will protect my dash with a dash cover in the hopes this will help with the brutal Northern Cali sun beating on it.

I personally think stress and flex have more to do with it than heat.

The dashboard is most likely screwed in too tight and the attachment points have no movement to flex back and forth, and up and down.

Combined with the fact the dashboard should have been made out of thicker plastic.

 

[JochenWoern]

I personally think stress and flex have more to do with it than heat.

The dashboard is most likely screwed in too tight and the attachment points have no movement to flex back and forth, and up and down.

Combined with the fact the dashboard should have been made out of thicker plastic.

So, what you are saying is that the dash will eventually crack again? Is that it? Has GM made any improvements ever since the problem became apparent on early NNBS trucks? Meaning is the problem gone on a 2012 truck, which would mean one would have to assume that the replacement dash is made of better materials?

 

[Sheriff]

I'm not sure if any improvements have been made in workmanship or the quality of the materials. I would like to think so, but GM would be crazy to admit improvements were made because of all the problems they have had in the past 3 or 4 years with the dashboards. It opens the door to even more customers saying, "You know the dashboards were defective, replace them dammit!"

 

[Steedog]

Soon we're gonna have to start buying extra dashes with these tahoes, just so we can install the new ones right before selling the truck.

I can see it now:

Immaculate, white 4x4 2008 Chevy Tahoe LT!
66,0000 miles and ultra clean!
Fully powered, leather, and moonroof!
20 stock wheels and a professionally newly installed front dash!! Don't miss this deal!

...Or we can knock off 500 bucks for the original one..

 

[edgaranah1]

I'm not sure if any improvements have been made in workmanship or the quality of the materials. I would like to think so, but GM would be crazy to admit improvements were made because of all the problems they have had in the past 3 or 4 years with the dashboards. It opens the door to even more customers saying, "You know the dashboards were defective, replace them dammit!"

interior handles were too. But that I could live with it because you couldnt really tell. but now everytime im in my Yukon I see it.


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[domin8]

Yeah, that's one I don't understand. Interior door handles were covered, but dash isn't.

 

[Sheriff]

Yeah, that's one I don't understand. Interior door handles were covered, but dash isn't.

Yeah, the door handles had the ability to inflict pain and suffering. Just let a few young children cut a finger or two wide open and see how much bad publicity GM would have gotten nationwide. That's the only reason GM acted on these, looking out for their own interests. not the interests of customers.

I do not recall right now, have you had a dashboard crack yet? If so, what did GM offer to do in an effort to assist you?