2013 Suburban bluetooth issue

[morriskb]

Ever since I got my truck 2 months ago, anyone I talk with on the phone complains how they cannot hear me clearly. They say I sound garbled or like I'm underwater which forces me to talk directly on my handset which kinda defeats the purpose. I've used other GM factory bluetooth equipped vehicles in the past and the only time I'd get a complaint would be if I had the sunroof and/or windows open. I spoke to the dealer already a couple times but they weren't any help. This is frustrating as well as counterproductive to one of the reasons why I upgraded to such a vehicle. I had a 2005 Yukon XL with an aftermarket system, those you can't expect as much from, but with this, my last experiences set my expectations quite a bit higher.

Has anyone else experienced this issue and if yes, what did you do to solve it. I'm using an iPhone 5 with all the latest updates.

Thank you in advance.

 

[GM Customer Service]

morriskb,

Hello! I understand that you are experiencing an issue where receivers of your phone calls that are made in you vehicle cannot hear what you are saying. Have you reached out to Infotainment General Support? If not, they can be reached by 855-478-7767 for all concerns you have about the technology in your vehicle. Please private message me if I can be of any assistance.

Jennifer T.
GM Customer Care

 

[morriskb]

morriskb,

Hello! I understand that you are experiencing an issue where receivers of your phone calls that are made in you vehicle cannot hear what you are saying. Have you reached out to Infotainment General Support? If not, they can be reached by 855-478-7767 for all concerns you have about the technology in your vehicle. Please private message me if I can be of any assistance.

Jennifer T.
GM Customer Care

Thanks for your response. I'm unable to PM you yet so I'll just voice my concerns below.

Before I start a game of phone, I need to know what calling them may accomplish for me. I really need this issue resolved and if they'll tell me to go to a dealer, then I'm not interested in wasting my time. From prior experience with a buddy of mines car (non-gm), they needed to replace all the components related to the bluetooth. I'm too busy to keep running back and forth in order to solve an annoying little ******.

Please advise. Thanks

 

[GM Customer Service]

Thanks for your response. I'm unable to PM you yet so I'll just voice my concerns below.

Before I start a game of phone, I need to know what calling them may accomplish for me. I really need this issue resolved and if they'll tell me to go to a dealer, then I'm not interested in wasting my time. From prior experience with a buddy of mines car (non-gm), they needed to replace all the components related to the bluetooth. I'm too busy to keep running back and forth in order to solve an annoying little ******.

Please advise. Thanks

morriskb,

The Infotainment Team may be able to do some trouble shooting tests with you over the phone. Unfortunately, we cannot guarantee that they'll be able to fix the issue with your Bluetooth, as there is always a chance that you may need a technician to check your vehicle. If you decide o call Infotainment General Support and they are able to help with this matter, please let us know.

Amber N. (assisting Jennifer)
GM Customer Care

 

[morriskb]

morriskb,

The Infotainment Team may be able to do some trouble shooting tests with you over the phone. Unfortunately, we cannot guarantee that they'll be able to fix the issue with your Bluetooth, as there is always a chance that you may need a technician to check your vehicle. If you decide o call Infotainment General Support and they are able to help with this matter, please let us know.

Amber N. (assisting Jennifer)
GM Customer Care

I spoke with them yesterday and it turns out that I had already done the steps they recommended for troubleshooting. I brought my vehicle in for service and explained it again. I'm confident it's the microphone but we'll see what they say when I go to pick it up later.

Thanks

 

[MudnRox]

I've been having the same issue for the last couple of weeks but haven't had time to deal with it. Curious to see your outcome on this. Mine will be going in to the dealer sometime in the next couple of weeks.

 

[morriskb]

I've been having the same issue for the last couple of weeks but haven't had time to deal with it. Curious to see your outcome on this. Mine will be going in to the dealer sometime in the next couple of weeks.

I picked up my truck yesterday after they officially replaced the MIC. It's no better than before. The silly Chevy Sonic loaner they gave me had better quality than my truck that cost 3x the price. I'm going to try another dealer

 

[MudnRox]

I talked with the people on the phone and they had me jump through their troubleshooting hoops, about 25 minutes. After all that they told me to go to the dealer. Mine's going in on the 12th.

 

[morriskb]

I talked with the people on the phone and they had me jump through their troubleshooting hoops, about 25 minutes. After all that they told me to go to the dealer. Mine's going in on the 12th.

Good luck. I hope you have better luck. My guess is that's its a deeper issue than just a microphone, such as noise canceling software or maybe the need for a general software overhaul. I'm hoping they somehow make the newer MyLink software available for the harddrive based navi for the 2012+ models

 

[handstr]

any luck with this. mine has the same issue. people always make me get off bluetooth so they can hear

 

[MudnRox]

any luck with this. mine has the same issue. people always make me get off bluetooth so they can hear

Yea I do too. I finally just stopped using the bluetooth. But I need to get something done. I hate not being able to use it.

 

[GM Customer Service]

MudnRox,

I understand that the trouble shooting with the Infotainment Team did not resolve your issue and you are visiting the dealership with week. Please keep us updated on how that visit goes. We are here and happy to assist if you do need our assistance.

Jennifer T.
GM Customer Care

 

[MudnRox]

MudnRox,

I understand that the trouble shooting with the Infotainment Team did not resolve your issue and you are visiting the dealership with week. Please keep us updated on how that visit goes. We are here and happy to assist if you do need our assistance.

Jennifer T.
GM Customer Care

Will do.

 

[GM Customer Service]

MudnRox,

Thank you in advance for taking the time to give us feedback about your dealership visit.

Jennifer T.
GM Customer Care

 

[MudnRox]

So the Tahoe went to visit the dealer. Upon arrival, the service writer got in the Tahoe with me and called the service manager with my phone using the blue tooth. The service mgr was sitting at his desk and we could see him. The service writer talked to him for a minute and according to the service mgr. he was loud and clear. But when I talked to the service mgr through the blue tooth he said he had a hard time understanding me. He said the sound was choppy and garbled. Which is what I hear anytime I try and use the blue tooth. One thing I noticed was that the service writer is a lot taller than me so he's closer to the mic than I am. But that should not make any difference. Anyway they checked out everything, and did some kind of reset for it. They also checked the software level and it's up to date.

When I got it back they told me they did all they could and that it must be something with my speech pattern or the frequency of my voice. I was then told that maybe when a new software update comes out that it may fix the problem. I asked about replacing the mic and they told me that the one in there works just fine. When I use blue tooth in the wife's Nissan it works fine and I can be heard and understood. The Dodge I had before the Tahoe also had no issues being heard. This tells me that it's something with the vehicle.

So I still can not use the blue tooth. I don't know if another dealer would be any different or not but I may give that a try.

 

[GM Customer Service]

MudnRox,

I am sorry to learn that the dealership was not able to resolve your vehicle issue. I understand that you may be looking to get a second option from another dealership. I would be happy to locate another dealership and set up a case for you. Could you private message me your full name, address, phone number, VIN, and current mileage?

Jennifer T.
GM Customer Care

 

[michiganlebnani]

So the Tahoe went to visit the dealer. Upon arrival, the service writer got in the Tahoe with me and called the service manager with my phone using the blue tooth. The service mgr was sitting at his desk and we could see him. The service writer talked to him for a minute and according to the service mgr. he was loud and clear. But when I talked to the service mgr through the blue tooth he said he had a hard time understanding me. He said the sound was choppy and garbled. Which is what I hear anytime I try and use the blue tooth. One thing I noticed was that the service writer is a lot taller than me so he's closer to the mic than I am. But that should not make any difference. Anyway they checked out everything, and did some kind of reset for it. They also checked the software level and it's up to date.

When I got it back they told me they did all they could and that it must be something with my speech pattern or the frequency of my voice. I was then told that maybe when a new software update comes out that it may fix the problem. I asked about replacing the mic and they told me that the one in there works just fine. When I use blue tooth in the wife's Nissan it works fine and I can be heard and understood. The Dodge I had before the Tahoe also had no issues being heard. This tells me that it's something with the vehicle.

So I still can not use the blue tooth. I don't know if another dealer would be any different or not but I may give that a try.

...I add my voice to yours. there is definitely something wrong with the GM Blue tooth system used in the GMT900 I had the same thing happening to me people complaining that if I am talking or speaking from under water and they cant hear anything. so I thought its only my system doing that or something wrong with the mic. until I went and tried it in my buddy's 2008 Tahoe and he had the same issue as well. I tried my phone in my wife Mazda CX9 and it sound perfect no issue and people hear me crystal clear... so this excuse of the voice pattern is a non sense.

Then last month I happen to be going on a long trip to Chicago from Detroit and rented a 2013 Tahoe that had only 10,000 miles on it and when I made the first call on blue tooth the people on the other side complained that they can hardly hear a thing I am saying. so this rule out that the Blue tooth system in these vehicles sucks !!!! and what's GM doing about it ??? hmm I ll let their customer service answer that.

To get away around this I am currently using a different blue tooth device (Jabra) which runs for about $50 from amazon and that's been working great for me.

 

[MudnRox]

Well I took mine to another dealer last week. I explained the situation to them. They told me they have seen this before and felt confident they have a fix for it. While I was in the waiting room the service writer can to me and asked to see my cell phone. I told him the type of phone (Samsung Galaxy S3) and he asked what version software was on it. He took the phone from me and headed to the shop. He returned about 10 minutes later. Gave me back the phone. He said their is a new updated version of the microphone that they have to order in. I go back this Thursday to have it installed. They are also going to re-install the software and firmware for it; and do all the pairing and set up.

 

[GM Customer Service]

Originally Posted by michiganlebnani

Originally Posted by MudnRox
So the Tahoe went to visit the dealer. Upon arrival, the service writer got in the Tahoe with me and called the service manager with my phone using the blue tooth. The service mgr was sitting at his desk and we could see him. The service writer talked to him for a minute and according to the service mgr. he was loud and clear. But when I talked to the service mgr through the blue tooth he said he had a hard time understanding me. He said the sound was choppy and garbled. Which is what I hear anytime I try and use the blue tooth. One thing I noticed was that the service writer is a lot taller than me so he's closer to the mic than I am. But that should not make any difference. Anyway they checked out everything, and did some kind of reset for it. They also checked the software level and it's up to date.

When I got it back they told me they did all they could and that it must be something with my speech pattern or the frequency of my voice. I was then told that maybe when a new software update comes out that it may fix the problem. I asked about replacing the mic and they told me that the one in there works just fine. When I use blue tooth in the wife's Nissan it works fine and I can be heard and understood. The Dodge I had before the Tahoe also had no issues being heard. This tells me that it's something with the vehicle.

So I still can not use the blue tooth. I don't know if another dealer would be any different or not but I may give that a try.

...I add my voice to yours. there is definitely something wrong with the GM Blue tooth system used in the GMT900 I had the same thing happening to me people complaining that if I am talking or speaking from under water and they cant hear anything. so I thought its only my system doing that or something wrong with the mic. until I went and tried it in my buddy's 2008 Tahoe and he had the same issue as well. I tried my phone in my wife Mazda CX9 and it sound perfect no issue and people hear me crystal clear... so this excuse of the voice pattern is a non sense.

Then last month I happen to be going on a long trip to Chicago from Detroit and rented a 2013 Tahoe that had only 10,000 miles on it and when I made the first call on blue tooth the people on the other side complained that they can hardly hear a thing I am saying. so this rule out that the Blue tooth system in these vehicles sucks !!!! and what's GM doing about it ??? hmm I ll let their customer service answer that.

To get away around this I am currently using a different blue tooth device (Jabra) which runs for about $50 from amazon and that's been working great for me.

Hi michiganlebnani,

We truly appreciate your feedback, and apologize that you've experienced issues with the Bluetooth system in your vehicles. I understand that the aftermarket unit you've purchased is a better option for you at this time. If you'd like for us to document your Bluetooth concerns within our system, we would be happy to keep this information on file for future reference. If this interests you, please message us your name, VIN and full contact information.

Thank you,

Amber N. (assisting Jennifer)
GM Customer Care

 

[handstr]

has there been a fix to the bluetooth issue. my 12 tahoe does the same thing and cant use it becuase people cant hear me.

Thanks