Buttons on my Escalade radio are wearing off

[Denali132]

The phone button and the nav button on my radio are wearing off and I guess wearing is that covered under warranty? Can they replace the buttons or does the whole head unit need to be replaced?
Thanks

 

[edgaranah1]

The warranty does cover it. Took mine in just before the warranty expired. Although it doesnt last much its peeling off again.

 

[GM Customer Service]

Denali132,

I am sorry to hear that your buttons are wearing. Did you confirm with your dealership if they would replace the button or the whole unit?

Thank you

Elizabeth, GM Customer Service

 

[SmallXL]

My HVAC did the same - wouldn't replace it.

 

[SBCT]

My buttons are doing the same thing. Cheap GM quality just like the peeling door handles and cracked dashes, etc..

I shoulda bought a Ford!

 

[emann_01]

My buttons are doing the same thing. Cheap GM quality just like the peeling door handles and cracked dashes, etc..

I shoulda bought a Ford!

ban! ban! ban!

 

[07warwagon]

My dealership replaced my nav unit and ac unit through warranty since it was rubbing off

 

[GM Customer Service]

SBCT,

I am sorry that you are also experiencing this issue. Have you spoken with your dealership about replacing the buttons?

Thank you

Elizabeth, GM Customer Service

 

[phileaglesfan]

It seems to be common with GM vehicles. I had on 05 CTS V and it did the same thing within 12k along with a bunch of other problems. They said it was not covered by warranty since it had more than 12k. Needless to say I'll buy other brands of cars before I buy another Caddy.

 

[SBCT]

Elizabeth,
They told me the same thing. Said warranty was expired and that I could pay the $1,000's for a whole new unit just to get the paint fixed on the tiny little buttons...

I explained that I thought it was ridiculous that the car was wearing out all over the place at only 40,000 miles. What should I expect out of a $45,000 automobile??MUCH MORE!