RockAuto selling fake GM Parts?

[tom3]

Then there's this: Just a reboxed Chinese part.

 

[latvius]

The description starts out with AUX; I wonder if they are trying to say this is the auxiliary (rear) fan motor?

 

[the blur]

Good luck contacting RA. It's nearly impossible, except for email. and they don't credit shipping either..

 

[petethepug]

R/A does credit for shipping if it’s their boo boo. They’ll send you a prepaid shipping label. Returning an a/c compressor that was dropped & leaking by UPS was painless.

No humans involved, 100% online, on their site. Zero processing time for the refund $.

 

[EddieC]

The RA GM parts I have gotten generally ship from an address local in my state and I can guestimate the Chevy dealer that they came from.

 

[SilverSport]

EddieC's experience mirrors my own with RockAuto.com

Bill

 

[Jetskier77]

I'll purchase smaller items from RA like belts, switches, if necessary. But I purchased a condenser from them that was a big ticket item, which I was not able to install for about 4-5 weeks because of work. When I finally pulled it out of the box, one of the line fittings was welded so crooked there was no possible way to mount it in the car. RA's customer service were complete a-holes about the item and I ended up eating close to $200. So I don't place a lot of faith in the company.

 

[ncalvo]

I'll purchase smaller items from RA like belts, switches, if necessary. But I purchased a condenser from them that was a big ticket item, which I was not able to install for about 4-5 weeks because of work. When I finally pulled it out of the box, one of the line fittings was welded so crooked there was no possible way to mount it in the car. RA's customer service were complete a-holes about the item and I ended up eating close to $200. So I don't place a lot of faith in the company.

dang that is unfortunate, it sucks when you order parts and don't get around to doing the work in the return window, i'm in that situation with a fuel pump I haven't done the work yet

 

[07Burb]

dang that is unfortunate, it sucks when you order parts and don't get around to doing the work in the return window, i'm in that situation with a fuel pump I haven't done the work yet

Yeah, been there many times myself. I usually try to at least open the box to visually inspect the part as soon as I receive it, though. Luckily, I've not had a performance issue so far that required me to want to return an item outside of the return window due to my inability to get things done in a timely manner

 

[GMCChevy]

I've had a few cases where rock auto has sent parts that look like they came out of a flood or are super old so I generally only buy stuff from them that isn't affected by stuff like that or cheap enough that I'm not put much if it's a dud.

 

[blackelky]

I recently had this issue when I ordered an exedy clutch. Someone returned the part with an inexpensive ebay clutch but rockauto reimbursed me with no issues.

 

[tooleyondeck]

The description starts out with AUX; I wonder if they are trying to say this is the auxiliary (rear) fan motor?

View attachment 444318

Their descriptions are always confusing when they do long descriptions, it also lists "font" and my RPO code lol

I ended up not needing it anyway but going forward I will uninstall the part before ordering a replacement to compare visually.

 

[Doubeleive]

rockauto doesn't technically exist, they are like LKQ, your parts may ship from anywhere that has it.
there website is basically a inventory list combined from several distributors
they get rockauto tape, just like if you sell on amazon
my most recent purchase came from https://unitedautosupply.com/

 

[alpha_omega]

Yeah, been there many times myself. I usually try to at least open the box to visually inspect the part as soon as I receive it, though. Luckily, I've not had a performance issue so far that required me to want to return an item outside of the return window due to my inability to get things done in a timely manner

I made the mistake of not sending a core back soon enough and it cost me.

 

[PNWYukon]

All my recent order from Rockauto is Genuine GM made in Mexico.

 

[the blur]

Did you ever try to call Rock Auto?? Let me know what happens : )