HID deal

[MikeTheApeman]

I posted a pic a little farther down the thread of what I was talking about, mine had the same kinda flexable plastic washer as you described but it also had the protective base that screwed onto the protective capsule that wouldn't just "come off" without breaking or cutting it!

No no no, there were 2 parts: The flexible rubber boot and inside the screw on part of the bulb case, the base was kind of a notched washer looking thing. I slid the base down, slid the washer off, then was able to get the plastic off over the bulb no problem. Like I said, I am positive I didn't have to cut any plastic to get my bulbs out. Thinking back, I might have unscrewed the thing, then was able to get each amp connector through the hole one at a time, but I am 100% certain there was no cutting of plastic.

I'll have to see if I still have the bulb cases in my garage to snap a pic and show you what I mean.

 

[jESse]

No no no, there were 2 parts: The flexible rubber boot and inside the screw on part of the bulb case, the base was kind of a notched washer looking thing. I slid the base down, slid the washer off, then was able to get the plastic off over the bulb no problem. Like I said, I am positive I didn't have to cut any plastic to get my bulbs out. Thinking back, I might have unscrewed the thing, then was able to get each amp connector through the hole one at a time, but I am 100% certain there was no cutting of plastic.

I'll have to see if I still have the bulb cases in my garage to snap a pic and show you what I mean.

i think they sent em out with two different types of similar but slightly different covers. my 9006's had a solid one piece base and the 880's have the notched washer thing you're describing

 

[Cobra]

So just wondering if everyone is satisified with the H.I.D.'s and with DDM? I was fixixing to order some this week. This company has an F rating so just checking what is your experience.
http://www.bbb.org/san-diego/busine...ssified/ddm-tuning-in-san-diego-ca-171994695/

 

[vjr021]

Can't speak for everyone, but I ordered my stuff two weeks ago without being told they were backordered and I have still not heard from them.

They hit my card quick enough.

I'll be calling visa to dispute tomorrow.

Too good to be true

 

[Rivieraracing]

Good experience on my end of it all, so far so good, seems to be a great product for the price! Time will tell how long they will last though but I'm optimistic!!

 

[DenaliAK]

Yeah, I've had nothing but good experiences with them as well. I've had several sets on a couple different cars and had no issues in the ordering or quality of product.

Considering the sheer volume they do, they have 3 complaints with the BBB. Having dealt with the BBB before, that's not bad at all.

 

[92__silverado]

Can't speak for everyone, but I ordered my stuff two weeks ago without being told they were backordered and I have still not heard from them.

They hit my card quick enough.

I'll be calling visa to dispute tomorrow.

Too good to be true

Same here. If I cannot get a hold of someone again by Wednesday I will cancel my order. When i call I get a busy signal, their website has been down all weekend(Knowledge base, and Support page) I never got anything saying they were back ordered and they took my money before they were even back in stock. Not a good way to go about things.

 

[jESse]

i think you guys should just be patient. my guess is theyre just selling a high volume at this price and are having a hard time keeping up. and your cards are charged when YOU hit the pay button, not when they feel like "taking" it from you. back in december they had a posting on their site saying they were backordered then. took about 2.5 weeks to get mine after i ordered when they were listed as back ordered. just chill out a little and give em a bit.

 

[vjr021]

Understood... My point is that as a customer we should be made aware what the inventory level is... That way we can decide whether or not we want to wait for our purchase to arrive.

 

[NJ04HOE]

I have ordered 5-6 sets from ddm so far and I only had one problem a few months back I ordered a replacement set of bulbs for my fogs. I ordered 4500k which is what I had before and when I put the new ones in the color looked more like halogen bulbs.
I just took it as a loss of $20 since their customer service pretty much sucks when you try to contact them. I'm sure i'll use them again but I just won't place an order near a holiday date or a big sale because that may cause a delay with the inventory and shipping.

 

[DenaliAK]

From their website, which explains some of the delay and the website problems:

December and January is our peak holiday season. Depending on volume it may take several business days for orders to ship. As soon as your order ships you will be emailed a tracking number. We appreciate your patience.

Please note: We are in the process of migrating to a new server environment and a new accounting system. If you notice any issues please give us a call.


I agree they should have some sort of notice of back-ordered product, however. At least give the customer the option of waiting or getting it somewhere else. They may need replacement lights in a hurry.

 

[Max]

They shipped me the incorrect 194 bulbs with my lows and fogs (which took almost two weeks to ship btw). My order status took a bit to update but they seem to be quite busy. When I filed my complaint about the bulbs I was notified within two days and received the correct bulbs two days later. I'd be patient the place is busy and their products are good. Also the amber/chrome bulbs look better in my bumper lights than the white leds so I came out ahead.

 

[Eagle]

that F is based on 3 refund or exchange issues in the last 36 months... out of probably tens of thousands of transactions. Not too shabby IMO. I know who 2 of them are, and that the issue was resolved in <72 hours once the person got in contact with DDM.

 

[TheFuzz]

I just ordered some Denali projectors, and I'm thinking that I want a 55W kit to go with them. I'm aiming for nice, bright white color, but no yellow and no blue. Is the 4500K a safe bet?

 

[NoPh33rRaCiNg]

**Check your DDM account pages guys. Mine says completed now and it says they were shipped out last friday 1/8 and will be here in 2 days (1/13)

 

[Max]

I just ordered some Denali projectors, and I'm thinking that I want a 55W kit to go with them. I'm aiming for nice, bright white color, but no yellow and no blue. Is the 4500K a safe bet?

5000k ftmfw! I love my new setup.

 

[TheFuzz]

Heh, I figured you'd say that...and judging from the chart on the DDM site, it looks like the 55w lights drown out some of the color, so it should be nice and white.

Ordered a 55w 5000K kit a couple hours ago.

 

[Max]

9005 I hope, the denali housings don't use a 9006 like your stock headlights.

 

[97turbocobra]

recieved mine yesterday.Looks great, and work perfect.

Thanks For the link

 

[TheFuzz]

9005 I hope, the denali housings don't use a 9006 like your stock headlights.

Yep, 9005. I double checked the sylvania website before I ordered. Good thing I did, too...I had no idea that the denalis used 9005 both the highs and lows. That would have been interesting.

---------- Post added at 08:39 AM ---------- Previous post was at 08:35 AM ----------

Also, for those of you concerned about the constant busy signals from DDM, this was just posted on their website:

Friends, we have made the switch to our own server which is much more powerful than the one we were using previously. We are currently judging the data communications loading and will be adding more bandwidth as required.

Also, we know that our phones have been busy almost continuously every day, all day long. We had to wait for our second T1 and get the server move out of the way to resolve this. Just before the end of the year we moved to a new phone system, the NEC DSX-80 which gives us many more capabilities. On January 13th we will be adding another 6 lines to our existing 6 lines to serve you better. We appreciate your patronage and are adding capabilities to stay your number one source for so many of your favorite products.

Looks like that issue will be resolved very soon.