Has anyone declined the recall to remove the heated windshield washer fluid feature? I'm taking my truck in to the dealer tomorrow to have the interior chrome door handles replaced under the recent recall, and don't want them to remove the heated windshield wash fluid feature. Is it a matter of me just telling them to not do it? Or are they required to complete the recall?
Heated windshield washer fuild feature recall?
- Thread starter JMORENOII
- Start date
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zach2011
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They are required to do it whenever you take it in. Unfortunately you can't prevent them from doing it. But I and a few other members have bought Alphatherm replacement units that work perfectly, and the $100 rebate you'll get will cover the unit.
Why do they have to do it? It's not their truck, it's your truck. If your taking your truck in for a certain issue you are concerned about, they have no right to do any modifications without asking you or letting you know about it.
I'll roll those dice when it comes to my truck. I've told my dealer that no other work will be done unless they call me first. They can keep their $100
I'll roll those dice when it comes to my truck. I've told my dealer that no other work will be done unless they call me first. They can keep their $100
PavementPounder
Full Access Member
We don't have to do it. Tell them up front before they do anything that you don't want it done. Then they can document it and make you sign stating you chose not to do the recall.
zach2011
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I've tried telling them, and I even thought they'd not do it because the dealership knows my dad really well and would let me get away with it, but they told me they are strictly required to do it.
doubletapdrew
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We aren't required to do it if the customer tells us they don't want it done. You have to tell them you don't want it done when dropping off the vehicle and sign a statement declining the recall so you can't sue the dealer or GM if your truck burns down. I forgot to tell the shop not to when I had my brakes done a few weeks ago though so they performed the recall 
I'll get one of those alphatherm units when my rebate check comes.
I'll get one of those alphatherm units when my rebate check comes.
tx07tahoe
Full Access Member
I took my truck in today to get a door handle replaced and the took it off. I forgot to tell them not to and they didnt say they where going to take it off.
GalaxyBlackEsky
BlackedoutLT3
I am pissed at my dealership.. Basically I go every 4-5 to get my oil changed and they do the checkup well this time they came back and said I need lower balljoints replaced they are really bad they said. I checked on the sheet that they did the checkup last time and they said it was fine.. Pissed because I know the balljoints can't go that bad in 3 months.
Desert Driver
TYF Newbie
I'm in Saudi and the dealers here don't have a clue about customer service. Do you have a recall number for the chrome handles, as my passenger side front handle is peeling and cut the wifes hand last month.
As for the other recall. I don't know whether we are covered out here for getting $100 (or the equivalent)
Why do they have to do it? It's not their truck, it's your truck. If your taking your truck in for a certain issue you are concerned about, they have no right to do any modifications without asking you or letting you know about it.
I'll roll those dice when it comes to my truck. I've told my dealer that no other work will be done unless they call me first. They can keep their $100\
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tx07tahoe
Full Access Member
I didnt get the $100 but for some reason the door handle was free.
kfriceman
TYF Newbie
I told my dealer not to perform the washer heater recall, signed a waiver and that was it.
-Kevin
-Kevin
GM Customer Service
Full Access Member
Hello,
I do apologize for your frustrations. I see you are upset with this dealership. Please let me know if you would like me to locate another dealer for you to have this repaired. I do understand that it would not seem that this could happen within a three month period. It is possible that they were starting to go bad, but during a simple inspection during an oil change, they were not bad enough to throw a red flag. I am not a technician, so I can’t really say. However, I do understand if you do not feel confident with this dealer and would like help locating another one. Please let me know if I can help.
Geoff Allen
GM Customer Service
Desert Driver
TYF Newbie
Does anyone know of a website where I can check if my 2007 Yukon should have the fluid heater recall?
I took it for the service last week and when i quizzed them they said mine didn't have the recall, which I find very strange. This is Saudi and so I am suspect of them not wanting to give me my $100 (experience tells me they'll try anything out here). I then had to get really stern with them about replacing the chrome interior door handles that were peeling. After seeing various "Managers" I manged to beat (or bore) them into submission and they eventually replaced the front ones for free.
I took it for the service last week and when i quizzed them they said mine didn't have the recall, which I find very strange. This is Saudi and so I am suspect of them not wanting to give me my $100 (experience tells me they'll try anything out here). I then had to get really stern with them about replacing the chrome interior door handles that were peeling. After seeing various "Managers" I manged to beat (or bore) them into submission and they eventually replaced the front ones for free.
Smokymance
Boosted
any updates on this? I just got a note in the mail that says i need to get it done...2008 model year...dont want this thing to burn down...i do love the heated fluid feature tho
We did it. They just remove the heating device. We got $100 check in the mail about 2 weeks later.
There is an aftermarket retrofit out there. Plugs into the old wiring harness, just doesn't burn your truck down. Lol.
