New Tires Installed, New Vibration

[GMCChevy]

Road balancing is for a better balance. If they can't balance it properly with a normal machine either there's something wrong with a rim or tire. Or the machine or the person doing it.. which might be it since they've admitted to screwing it up the first time.

 

[pannoner3]

This brings up a question -- is the tire installation warrantied by only that dealer? Or is it some kind of network?

The dealership is part of the Ingersoll auto group in new England.

 

[nick14226]

Hi all,

Looking for some advice. My 2021 Yukon SLT 5.3 w/76k miles has a new vibration. I had tires installed by my local GMC dealer 4 weeks ago ahead of a 1000 mile road trip - Continental TerrainContact HT 275/50R22. Since having the tires installed, there's a noticable vibration in the steering wheel under moderate acceleration, in the speed range of 10-40mph and rpm range of 2000-3500. At higher speeds and lower rpms, there's no vibration and its really smooth and a pleasure to drive.

When I first noticed it after getting the new tires installed, I brought it back to the dealer and they said 3 of the 4 tires were not properly balanced when the tires were installed. Lovely. So they rebalanced and claimed the symptom was no longer present. I picked the truck up the day before my family road trip, and drove the short distance home assuming the vibration was infact gone. Left the next morning and within the first 30 minutes realized the vibration was still present, but our bed was made. Fortunately we had no issues while getting to and from our destination.

After returning from the trip I brought the truck back to the same dealer. After two days, they rechecked the tires for balance and everything was as it should be. They checked suspension components to see if anything was a miss, but found nothing. They also road tested while monitoring the torque converter and nothing was found there.

In the end, they had me come drive it with the shop manager just to be sure they knew what I was experiencing. I had the shop manager put his hand on the steering wheel while I was driving and feeling the vibration and he confirmed he felt it too. However theyre not sure where to go from here. They seem confident it's not the new tires. But the torque converter and transmission and front/rear diffs are all fine(according to them). And there's nothing they found with the suspension. They said it could be a motor mount going bad or ujoints on one of the driveshafts, yet they didn't actually inspect these. To be honest, the dealership I'm using is busy, and I got the sense they weren't really interested in chasing this down, even though they are acknowledging the symptom being not normal.

What should my next move be? Could it be the tires still, and the dealers blowing smoke? Should I go to another dealer or an independent shop? Could they have overtorqued the tires originally and now I have a warped hub? Something else entirely?

Appreciate any insight provided!

Is it only during acceleration, or while mantaining speed and coasting too?

 

[mike singleton]

Hi all,

Looking for some advice. My 2021 Yukon SLT 5.3 w/76k miles has a new vibration. I had tires installed by my local GMC dealer 4 weeks ago ahead of a 1000 mile road trip - Continental TerrainContact HT 275/50R22. Since having the tires installed, there's a noticable vibration in the steering wheel under moderate acceleration, in the speed range of 10-40mph and rpm range of 2000-3500. At higher speeds and lower rpms, there's no vibration and its really smooth and a pleasure to drive.

When I first noticed it after getting the new tires installed, I brought it back to the dealer and they said 3 of the 4 tires were not properly balanced when the tires were installed. Lovely. So they rebalanced and claimed the symptom was no longer present. I picked the truck up the day before my family road trip, and drove the short distance home assuming the vibration was infact gone. Left the next morning and within the first 30 minutes realized the vibration was still present, but our bed was made. Fortunately we had no issues while getting to and from our destination.

After returning from the trip I brought the truck back to the same dealer. After two days, they rechecked the tires for balance and everything was as it should be. They checked suspension components to see if anything was a miss, but found nothing. They also road tested while monitoring the torque converter and nothing was found there.

In the end, they had me come drive it with the shop manager just to be sure they knew what I was experiencing. I had the shop manager put his hand on the steering wheel while I was driving and feeling the vibration and he confirmed he felt it too. However theyre not sure where to go from here. They seem confident it's not the new tires. But the torque converter and transmission and front/rear diffs are all fine(according to them). And there's nothing they found with the suspension. They said it could be a motor mount going bad or ujoints on one of the driveshafts, yet they didn't actually inspect these. To be honest, the dealership I'm using is busy, and I got the sense they weren't really interested in chasing this down, even though they are acknowledging the symptom being not normal.

What should my next move be? Could it be the tires still, and the dealers blowing smoke? Should I go to another dealer or an independent shop? Could they have overtorqued the tires originally and now I have a warped hub? Something else entirely?

Appreciate any insight provided!

IMO - Continental is not the best tire around. Speaking of round, check for radial and lateral runout. I'm strictly a Michelin Man and after having worked in Service in a dealership for some time, (seeing all the different tires being used), it's obvious which tires are made within better tolerances and seeing the amount of weights that are installed on the tire when they are balanced. You can see the runout without a gauge, but having a gauge is always nice. Michelin rules.

 

[pannoner3]

Is it only during acceleration, or while mantaining speed and coasting too?

Only during acceleration

 

[nick14226]

Only during acceleration

Feel like if it’s tire balance or road force you’d feel it based on speed, whether accelerating, holding speed, or coasting. Sounds like drivetrain to me… nothing else done at the dealer aside from tire replacement?

I get acceleration vibration when ambient temps start to drop, but have a 3” lift, so figure something driveline angle-wise causes it…

 

[pannoner3]

They did replace my passenger side cv axle under CPO warranty back in August, and I also had them do the transmission, differentials and transfer case fluids.

 

[pannoner3]

Just called the dealer and they're telling me I'm on the hook for the labor involved with road force balancing. Does that sound right?

 

[GMCChevy]

Just called the dealer and they're telling me I'm on the hook for the labor involved with road force balancing. Does that sound right?

If they want to play that game keep after them about the vibration. They should be happy to do the road force balancing to try solving the problem. It could well be they don't have their own machine and they're taking it somewhere else.

 

[nick14226]

Was the cv front or rear?

 

[pannoner3]

Was the cv front or rear?

Front.

 

[nick14226]

Front.

Could try accelerating (in a straight line) with 4 hi engaged. See if the vibration changes at all.

 

[Kittywhopper]

Hi all,

Looking for some advice. My 2021 Yukon SLT 5.3 w/76k miles has a new vibration. I had tires installed by my local GMC dealer 4 weeks ago ahead of a 1000 mile road trip - Continental TerrainContact HT 275/50R22. Since having the tires installed, there's a noticable vibration in the steering wheel under moderate acceleration, in the speed range of 10-40mph and rpm range of 2000-3500. At higher speeds and lower rpms, there's no vibration and its really smooth and a pleasure to drive.

When I first noticed it after getting the new tires installed, I brought it back to the dealer and they said 3 of the 4 tires were not properly balanced when the tires were installed. Lovely. So they rebalanced and claimed the symptom was no longer present. I picked the truck up the day before my family road trip, and drove the short distance home assuming the vibration was infact gone. Left the next morning and within the first 30 minutes realized the vibration was still present, but our bed was made. Fortunately we had no issues while getting to and from our destination.

After returning from the trip I brought the truck back to the same dealer. After two days, they rechecked the tires for balance and everything was as it should be. They checked suspension components to see if anything was a miss, but found nothing. They also road tested while monitoring the torque converter and nothing was found there.

In the end, they had me come drive it with the shop manager just to be sure they knew what I was experiencing. I had the shop manager put his hand on the steering wheel while I was driving and feeling the vibration and he confirmed he felt it too. However theyre not sure where to go from here. They seem confident it's not the new tires. But the torque converter and transmission and front/rear diffs are all fine(according to them). And there's nothing they found with the suspension. They said it could be a motor mount going bad or ujoints on one of the driveshafts, yet they didn't actually inspect these. To be honest, the dealership I'm using is busy, and I got the sense they weren't really interested in chasing this down, even though they are acknowledging the symptom being not normal.

What should my next move be? Could it be the tires still, and the dealers blowing smoke? Should I go to another dealer or an independent shop? Could they have overtorqued the tires originally and now I have a warped hub? Something else entirely?

Appreciate any insight provided!

What brand of tire was on your Yukon before? It wouldn't be the alignment.

 

[pannoner3]

What brand of tire was on your Yukon before? It wouldn't be the alignment.

Toyo open country a/t

 

[pannoner3]

Could try accelerating (in a straight line) with 4 hi engaged. See if the vibration changes at all.

Just did this and it definitely reduced the vibration. It was still there, but not as dramatic.

 

[LegalBrief]

Personally I’d go elsewhere.. once the “hunter road force balance” is done, I’d march back to the general manager and get the cost back from him. It is possible you have a bad replacement tire, so don’t rip them apart until you have facts.

You can go to the tire manufacturers warranty store vs. the dealer, but you will need your proof (work order)

 

[mountie]

I mentioned earlier, I had the ‘road force balancing’ just done on my ’05 Yukon XL…. ( Michelin tires )…..
I finally drove on the turnpike today…..
Oh, my……. It was as smooth as an S Class Mercedes, going at 83 mph, when I thought, I was 75 mph .
Thank you, Discount Tire !

 

[Joseph Garcia]

Hi all,

Looking for some advice. My 2021 Yukon SLT 5.3 w/76k miles has a new vibration. I had tires installed by my local GMC dealer 4 weeks ago ahead of a 1000 mile road trip - Continental TerrainContact HT 275/50R22. Since having the tires installed, there's a noticable vibration in the steering wheel under moderate acceleration, in the speed range of 10-40mph and rpm range of 2000-3500. At higher speeds and lower rpms, there's no vibration and its really smooth and a pleasure to drive.

When I first noticed it after getting the new tires installed, I brought it back to the dealer and they said 3 of the 4 tires were not properly balanced when the tires were installed. Lovely. So they rebalanced and claimed the symptom was no longer present. I picked the truck up the day before my family road trip, and drove the short distance home assuming the vibration was infact gone. Left the next morning and within the first 30 minutes realized the vibration was still present, but our bed was made. Fortunately we had no issues while getting to and from our destination.

After returning from the trip I brought the truck back to the same dealer. After two days, they rechecked the tires for balance and everything was as it should be. They checked suspension components to see if anything was a miss, but found nothing. They also road tested while monitoring the torque converter and nothing was found there.

In the end, they had me come drive it with the shop manager just to be sure they knew what I was experiencing. I had the shop manager put his hand on the steering wheel while I was driving and feeling the vibration and he confirmed he felt it too. However theyre not sure where to go from here. They seem confident it's not the new tires. But the torque converter and transmission and front/rear diffs are all fine(according to them). And there's nothing they found with the suspension. They said it could be a motor mount going bad or ujoints on one of the driveshafts, yet they didn't actually inspect these. To be honest, the dealership I'm using is busy, and I got the sense they weren't really interested in chasing this down, even though they are acknowledging the symptom being not normal.

What should my next move be? Could it be the tires still, and the dealers blowing smoke? Should I go to another dealer or an independent shop? Could they have overtorqued the tires originally and now I have a warped hub? Something else entirely?

Appreciate any insight provided!

As folks above have indicated, Road Force balance is your best option.

1. Road Force balance, when fully applied (Techs can be lazy and skip over the capabilities of this equipment) should assess your wheel as part of the balancing process. If you have any damage/bends/distortions in the wheel itself, this process will identify it.

2. Road Force balance simulates a load on the tire as part of the balancing process. If you have a defective tire (and the Tech gives a sh*t), this process will identify it.

As identified above, the tire shop and Tech must be committed to utilizing the Road Force balance options, in order to actually realize the value of it. Even though in theory I should not have to do this, I always tell the shop person that I want the FULL Road Force balance experience, and if I have to pay more for it, then so be it. I remind the shop person that spending more time on the process the first time, will be less expensive for them, that if I have to come back for a second or third proper balancing try, and that I definitely will be back, if I'm not satisfied.

 

[homesick]

As folks above have indicated, Road Force balance is your best option.

1. Road Force balance, when fully applied (Techs can be lazy and skip over the capabilities of this equipment) should assess your wheel as part of the balancing process. If you have any damage/bends/distortions in the wheel itself, this process will identify it.

2. Road Force balance simulated a load on the tire as part of the balancing process. If you have a defective tire (and the Tech gives a sh*t), this process will identify it.

As identified above, the tire shop and Tech must be committed to utilizing the Road Force balance options, in order to actually realize the value of it. Even though in theory I should not have to do this, I always tell the shop person that I want the FULL Road Force balance experience, and if I have to pay more for it, then so be it. I remind the shop person that spending more time on the process the first time, will be less expensive for them, that if I have to co9me back for a second or third proper balancing try, and that I definitely will be back, if I'm not satisfied.

How is 'FULL' injected into road force balancing? Is it more of your insisting it be done right?

joe

 

[LegalBrief]

Personally I’d go elsewhere.. once the “hunter road force balance” is done, I’d march back to the general manager and get the cost back from him. It is possible you have a bad replacement tire, so don’t rip them apart until you have facts.

You can go to the tire manufacturers warranty store vs. the dealer, but you will need your proof