Ok, long story short: I got replacement air shocks from Arnott Industries a while back. They are made by Bilstein. Also got a compressor. There was a compressor malfunction (the bad part), which caused one of the shocks to break.
I emailed Arnott (it was past business hours). Next morning, they called me up, told me a new shock was on the way along with a new compressor, no charge. They'd had this issue before and had fixed the compressors. They Next-Day Aired it, no charge. I got the parts and had them installed at a local shop.
I was totally happy with the fast customer service and free replacements, but since it was a mechanical defect I felt I shouldn't have to pay for the shop time, so I wrote them a very polite letter and sent a copy of the receipt. I didn't actually expect to hear back, and I was ok with that.
Got the mail today, and lo and behold, a check from Arnott for $201.00 for my labor costs!!
I am a happy customer, and with today's internet ordering and abysmal customer service being the norm, I wanted to actually praise a company for standing behind their products, going out of their way to make sure I was back up and running ASAP, and then for covering the associated labor fees to top it off. Doesn't get better than that, folks.
If you need air shock replacements, these guys will save you at least half what you would pay at the dealer, and they stand behind their products.
I emailed Arnott (it was past business hours). Next morning, they called me up, told me a new shock was on the way along with a new compressor, no charge. They'd had this issue before and had fixed the compressors. They Next-Day Aired it, no charge. I got the parts and had them installed at a local shop.
I was totally happy with the fast customer service and free replacements, but since it was a mechanical defect I felt I shouldn't have to pay for the shop time, so I wrote them a very polite letter and sent a copy of the receipt. I didn't actually expect to hear back, and I was ok with that.
Got the mail today, and lo and behold, a check from Arnott for $201.00 for my labor costs!!
I am a happy customer, and with today's internet ordering and abysmal customer service being the norm, I wanted to actually praise a company for standing behind their products, going out of their way to make sure I was back up and running ASAP, and then for covering the associated labor fees to top it off. Doesn't get better than that, folks.
If you need air shock replacements, these guys will save you at least half what you would pay at the dealer, and they stand behind their products.
