Long story short, I bought a full LED interior kit for my 2012 Chevy Tahoe for a xmas present. I specifically asked him if his interior LEDs caused any issues and was told no they do not. I already knew about some that needed a resistor to work properly.
We install the LED interior lights and they do not work properly. Once the car is on, they do not light up correctly. Since installing these, my vanity lights no longer work. My license plate led flicker (one of them does, even if I move it to another socket), my puddle lamps work 95% of the time. But as of recently, sometimes they just dont go on (at night). The only lights that do work 100% are the reverse lights.
At any rate, I have been asking Oscar for help since DECEMBER 25th!!! Ive been given excuse after excuse and now they have just stopped all communication. Ive called 4 times now looking for him and explaining my issue to who ever takes my call and they have'nt stepped up to help AT ALL.
Here is an email copy. Notice the dates and replies. Needless to say, I called my credit card company just now and they are disputing the charges. They have a copy of this email as well, so I highly doubt I will have any issues.
Its just BS HID GUY! Specifically you OSCAR for not only lying to me, but taking the high road and expecting me to just eat it.
I dont think so...
COpy of email...
Hi Oscar,
Ive asked for a follow up more than a few times now. Ive also called and asked for you a few times now. At this point, If I do not receive a return email by today, I will be forced to dispute the charges with my credit card company. Considering I have documentation of these not working and you knowing it, I'm confident they will refund me 100%. Ive been patient. Ive been flexible and Ive been very polite about this. I would like a return email please.
Thank you,
Don
From: Oscar Ruiz - HID Guy <[email protected]>
To: Ramman949 <[email protected]>
Sent: Tuesday, January 10, 2012 9:09 AM
Subject: Re: Requested Invoice
Hello Don,
again I apologize for any delay in responding back to you, it has been
crazy around here and on top of that we had been having some small
internet issues while we switch to a new carrier. Other than that I
ended up taking these issue over to our main installer at a retail shop
we also manage and so far we are still at a lost for an issue of the low
power function.
Now, LED's are pretty basic bulbs, we have never had any of these
issues with the new or old model Chevy vehicles, like at all in this
field of trouble you seem to be in.
The only thing we can come together to think is going on might be load
issue, which then again is hard to contemplate because our LED bulbs are
very strong and use a good amount of load already due to the amount of
LED's on those LED bulbs we supply.
Is there any way you can shoot me a picture of all the bulbs you have
(not including the ones that are working fine).
I want to make sure which bulbs you have going on, then worst comes to
worse we can actually get a newer Tahoe in here to figure out if the
same issue can show and how we can fix it.
The vanity bulbs should not be out unless controlled by a fuse that is
blown, but normally vanity lights are hooked up to all the interior
lights as well so those should also not be working.
Shoot over those images and I'll be glad to keep you going; if any
delay on your response trust me I am all over it but hopefully our
internet issues here do not keep coming up.
---
---------------------------------------------------------
- Oscar Ruiz (HID Guy)
P: 619-427-7116
F: 619-427-7155
W: www.HIDGuy.net
E: [email protected]
---------------------------------------------------------
On Wed, 4 Jan 2012 09:53:50 -0800 (PST), Ramman949 wrote:
> Hi Oscar,
>
> 2012 Chevy Tahoe LTZ.
>
> Heres what I know. Before I bought your kit, I had purchased 2
> universal LED light kits from pepboys. See this link....
>
>
> http://www.amazon.com/gp/product/images/B0016KBQ0G/ref=dp_otherviews_1?ie=UTF8&s=automotive&img=1
>
> These worked 100% fine. they only had 2 in stock and never got
> anymore, so that's when I found you. Plus I didnt want to keep paying
> 20 per bulb when I needed 4 more just for the map and dome lights.
>
> When I got your bulbs, I did the map and dome lights first. When I
> installed them, I noticed they liked being installed a certain way.
> Meaning, on way and they would not work at all. But if I flipped
> them,
> they would light up.
>
> I installed them with the truck not running. So I would arm and
> disarm
> the truck to make them light up once they were installed. It wasnt
> until later than I found some issues.
>
> 1.) if I manually turn any map /dome light BY ITS SELF, it will light
> up, but at a VERY VERY low level of light. Like a flash light with a
> super dead battery.
> ONCE THE TRUCK is running, NONE of the map/dome lights will light up
> manually individually. So if my son is in the 3rd row and goes to
> press the map light on, it wont work, if the truck is running. If the
> truck is PARKED and OFF, it will light up, but at such a LOW LOW
> rate,
> it hardly produces ANY light. As if they are shorted out.
>
> If I use the interior light "dial" on my DASH, which allows me to dim
> the dash lights AS WELL AS override ALL MAP lights to ON, then all
> the
> lights DO light up full power. But I still cant manually press any
> individual light at all. It will just not work or turn on 10% of its
> normal full power light.
>
> See the middle dial in this picture. Thats the interior light overide
> Im talking about above.
>
> http://media.photobucket.com/image/2011 tahoe dash light switch/tx07tahoe/012-2.jpg
>
> If I put my stock bulbs back in. Issue is gone.
>
> If I put my universial LED lights I got from pepboys back in, the
> issue is gone.
>
> Ive moved all the bulbs around, no help.
> I tried installing only 1 of your LED bulbs and that didnt help
> either.
>
> I also noticed one of my license plate led bulbs flickering. Its
> since
> stopped, but I thought it was odd that it was flickering.
>
> My vanity mirror bulbs, which I never replaced with your LED ones,
> dont work anymore at all for some reason. I checked my fuses and
> nothing is blown. Yet those do NOT work at all anymore.
> The LED puddle lights work fine.
> The LED reverse lights work fine too.
>
> I think I will remove the map and dome LED lights tonight to see if
> my vanity lights work again. Im hoping the map/dome voltage or
> resistance or whatever is causing those to not work. Because they
> worked before.
>
> So this is where Im at.
>
> thanks,
> don
>
> If its easier for me to explain this over the phone, please call me,
>
> 949-842-XXXX
>
> thanks
>
> -------------------------
> FROM: Oscar Ruiz - HID Guy
> TO: Ramman949
> SENT: Wednesday, January 4, 2012 9:28 AM
> SUBJECT: Re: Requested Invoice
>
> Okay, well first of all I apologize if you seem to be having issues.
>
> Now what vehicle are all of these Interior LED Bulbs being installed
> in
> ?
>
> This issue is not common at all, for example your about the first car
> in the last year to have these issues, unless you have a Mercedes or
> BMW.
>
> Let me know; I never meant to feed you any information that was false
> because they are in fact full plug-and-play and the need to add Load
> resistors is for your vehicle to decide, but we are glad to help you
> through this asap.
>
> ---
> ---------------------------------------------------------
>
> - Oscar Ruiz (HID Guy)
>
> P: 619-427-7116
> F: 619-427-7155
>
> W: www.HIDGuy.net [1]
> E: [email protected] [2]
>
> ---------------------------------------------------------
>
> On Sun, 25 Dec 2011 17:05:45 -0800 (PST), Ramman949 wrote:
>> Hi Oscar,
>>
>> I got my lights in the mail. Thank you. Today I installed them for
> my
>> wife and found out that they do not work properly.
>>
>> The dome/map lights no longer work manually at all. They only work
>> when I lock or unlock the car. When we spoke I specifically asked
> you
>> if these were 100% plug and play. You stated they were and that only
>> blinker LED bulbs would cause issues. Unfortuniatly that does not
>> appear to be the case for my doom/ map lights. It would appear that
> I
>> either need to splice into my electrical system to add resistors, or
>
>> I
>> need to get proper LED bulbs with the resistors already built into
>> them. Im pretty bummed about this. Especially since I asked before
>> hand. Im hoping I got the wrong bulbs for the doom/map bulbs? If
> not,
>> then I will need to obtain a RMA to return these please.
>>
>> Thank you,
>> Don
>>
>> FROM: Oscar Ruiz - HID Guy
>> TO: [email protected] [3]
>> SENT: Thursday, December 15, 2011 6:44 PM
>> SUBJECT: Requested Invoice
>>
>> Here you go, let me know if any other issues or questions.
>>
>> -- ---------------------------------------------------------
>>
>> - Oscar Ruiz (HID Guy)
>>
>> P: 619-427-7116
>> F: 619-427-7155
>>
>> W: www.HIDGuy.net [1]
>> E: [email protected] [4] [2]
>>
>> ---------------------------------------------------------
>>
>>
>>
>> Links:
>> ------
>> [1] http://www.HIDGuy.net
>> [2] mailto:[email protected] [5]
>
>
>
> Links:
> ------
> [1] http://www.HIDGuy.net
> [2] mailto:[email protected]
> [3] mailto:[email protected]
> [4] mailto:[email protected]
> [5] mailto:[email protected]
We install the LED interior lights and they do not work properly. Once the car is on, they do not light up correctly. Since installing these, my vanity lights no longer work. My license plate led flicker (one of them does, even if I move it to another socket), my puddle lamps work 95% of the time. But as of recently, sometimes they just dont go on (at night). The only lights that do work 100% are the reverse lights.
At any rate, I have been asking Oscar for help since DECEMBER 25th!!! Ive been given excuse after excuse and now they have just stopped all communication. Ive called 4 times now looking for him and explaining my issue to who ever takes my call and they have'nt stepped up to help AT ALL.
Here is an email copy. Notice the dates and replies. Needless to say, I called my credit card company just now and they are disputing the charges. They have a copy of this email as well, so I highly doubt I will have any issues.
Its just BS HID GUY! Specifically you OSCAR for not only lying to me, but taking the high road and expecting me to just eat it.
I dont think so...
COpy of email...
Hi Oscar,
Ive asked for a follow up more than a few times now. Ive also called and asked for you a few times now. At this point, If I do not receive a return email by today, I will be forced to dispute the charges with my credit card company. Considering I have documentation of these not working and you knowing it, I'm confident they will refund me 100%. Ive been patient. Ive been flexible and Ive been very polite about this. I would like a return email please.
Thank you,
Don
From: Oscar Ruiz - HID Guy <[email protected]>
To: Ramman949 <[email protected]>
Sent: Tuesday, January 10, 2012 9:09 AM
Subject: Re: Requested Invoice
Hello Don,
again I apologize for any delay in responding back to you, it has been
crazy around here and on top of that we had been having some small
internet issues while we switch to a new carrier. Other than that I
ended up taking these issue over to our main installer at a retail shop
we also manage and so far we are still at a lost for an issue of the low
power function.
Now, LED's are pretty basic bulbs, we have never had any of these
issues with the new or old model Chevy vehicles, like at all in this
field of trouble you seem to be in.
The only thing we can come together to think is going on might be load
issue, which then again is hard to contemplate because our LED bulbs are
very strong and use a good amount of load already due to the amount of
LED's on those LED bulbs we supply.
Is there any way you can shoot me a picture of all the bulbs you have
(not including the ones that are working fine).
I want to make sure which bulbs you have going on, then worst comes to
worse we can actually get a newer Tahoe in here to figure out if the
same issue can show and how we can fix it.
The vanity bulbs should not be out unless controlled by a fuse that is
blown, but normally vanity lights are hooked up to all the interior
lights as well so those should also not be working.
Shoot over those images and I'll be glad to keep you going; if any
delay on your response trust me I am all over it but hopefully our
internet issues here do not keep coming up.
---
---------------------------------------------------------
- Oscar Ruiz (HID Guy)
P: 619-427-7116
F: 619-427-7155
W: www.HIDGuy.net
E: [email protected]
---------------------------------------------------------
On Wed, 4 Jan 2012 09:53:50 -0800 (PST), Ramman949 wrote:
> Hi Oscar,
>
> 2012 Chevy Tahoe LTZ.
>
> Heres what I know. Before I bought your kit, I had purchased 2
> universal LED light kits from pepboys. See this link....
>
>
> http://www.amazon.com/gp/product/images/B0016KBQ0G/ref=dp_otherviews_1?ie=UTF8&s=automotive&img=1
>
> These worked 100% fine. they only had 2 in stock and never got
> anymore, so that's when I found you. Plus I didnt want to keep paying
> 20 per bulb when I needed 4 more just for the map and dome lights.
>
> When I got your bulbs, I did the map and dome lights first. When I
> installed them, I noticed they liked being installed a certain way.
> Meaning, on way and they would not work at all. But if I flipped
> them,
> they would light up.
>
> I installed them with the truck not running. So I would arm and
> disarm
> the truck to make them light up once they were installed. It wasnt
> until later than I found some issues.
>
> 1.) if I manually turn any map /dome light BY ITS SELF, it will light
> up, but at a VERY VERY low level of light. Like a flash light with a
> super dead battery.
> ONCE THE TRUCK is running, NONE of the map/dome lights will light up
> manually individually. So if my son is in the 3rd row and goes to
> press the map light on, it wont work, if the truck is running. If the
> truck is PARKED and OFF, it will light up, but at such a LOW LOW
> rate,
> it hardly produces ANY light. As if they are shorted out.
>
> If I use the interior light "dial" on my DASH, which allows me to dim
> the dash lights AS WELL AS override ALL MAP lights to ON, then all
> the
> lights DO light up full power. But I still cant manually press any
> individual light at all. It will just not work or turn on 10% of its
> normal full power light.
>
> See the middle dial in this picture. Thats the interior light overide
> Im talking about above.
>
> http://media.photobucket.com/image/2011 tahoe dash light switch/tx07tahoe/012-2.jpg
>
> If I put my stock bulbs back in. Issue is gone.
>
> If I put my universial LED lights I got from pepboys back in, the
> issue is gone.
>
> Ive moved all the bulbs around, no help.
> I tried installing only 1 of your LED bulbs and that didnt help
> either.
>
> I also noticed one of my license plate led bulbs flickering. Its
> since
> stopped, but I thought it was odd that it was flickering.
>
> My vanity mirror bulbs, which I never replaced with your LED ones,
> dont work anymore at all for some reason. I checked my fuses and
> nothing is blown. Yet those do NOT work at all anymore.
> The LED puddle lights work fine.
> The LED reverse lights work fine too.
>
> I think I will remove the map and dome LED lights tonight to see if
> my vanity lights work again. Im hoping the map/dome voltage or
> resistance or whatever is causing those to not work. Because they
> worked before.
>
> So this is where Im at.
>
> thanks,
> don
>
> If its easier for me to explain this over the phone, please call me,
>
> 949-842-XXXX
>
> thanks
>
> -------------------------
> FROM: Oscar Ruiz - HID Guy
> TO: Ramman949
> SENT: Wednesday, January 4, 2012 9:28 AM
> SUBJECT: Re: Requested Invoice
>
> Okay, well first of all I apologize if you seem to be having issues.
>
> Now what vehicle are all of these Interior LED Bulbs being installed
> in
> ?
>
> This issue is not common at all, for example your about the first car
> in the last year to have these issues, unless you have a Mercedes or
> BMW.
>
> Let me know; I never meant to feed you any information that was false
> because they are in fact full plug-and-play and the need to add Load
> resistors is for your vehicle to decide, but we are glad to help you
> through this asap.
>
> ---
> ---------------------------------------------------------
>
> - Oscar Ruiz (HID Guy)
>
> P: 619-427-7116
> F: 619-427-7155
>
> W: www.HIDGuy.net [1]
> E: [email protected] [2]
>
> ---------------------------------------------------------
>
> On Sun, 25 Dec 2011 17:05:45 -0800 (PST), Ramman949 wrote:
>> Hi Oscar,
>>
>> I got my lights in the mail. Thank you. Today I installed them for
> my
>> wife and found out that they do not work properly.
>>
>> The dome/map lights no longer work manually at all. They only work
>> when I lock or unlock the car. When we spoke I specifically asked
> you
>> if these were 100% plug and play. You stated they were and that only
>> blinker LED bulbs would cause issues. Unfortuniatly that does not
>> appear to be the case for my doom/ map lights. It would appear that
> I
>> either need to splice into my electrical system to add resistors, or
>
>> I
>> need to get proper LED bulbs with the resistors already built into
>> them. Im pretty bummed about this. Especially since I asked before
>> hand. Im hoping I got the wrong bulbs for the doom/map bulbs? If
> not,
>> then I will need to obtain a RMA to return these please.
>>
>> Thank you,
>> Don
>>
>> FROM: Oscar Ruiz - HID Guy
>> TO: [email protected] [3]
>> SENT: Thursday, December 15, 2011 6:44 PM
>> SUBJECT: Requested Invoice
>>
>> Here you go, let me know if any other issues or questions.
>>
>> -- ---------------------------------------------------------
>>
>> - Oscar Ruiz (HID Guy)
>>
>> P: 619-427-7116
>> F: 619-427-7155
>>
>> W: www.HIDGuy.net [1]
>> E: [email protected] [4] [2]
>>
>> ---------------------------------------------------------
>>
>>
>>
>> Links:
>> ------
>> [1] http://www.HIDGuy.net
>> [2] mailto:[email protected] [5]
>
>
>
> Links:
> ------
> [1] http://www.HIDGuy.net
> [2] mailto:[email protected]
> [3] mailto:[email protected]
> [4] mailto:[email protected]
> [5] mailto:[email protected]
Last edited:
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