Buyer Beware - Don't Buy a Yukon

j91z28d1 said:

sadly this is a common post. I've noticed gm dropping off over the years and what really gets me is it's the drivetrain that's failing. if it was all the new bells and whistles I could almost see it. but it's a old push rod v8 getting 15mpg. this is not rocket science. not some cutting edge twin turbo 4 cam low volume run. these are on everything gm makes for years.

the 13 person waiting list is very telling. they can't get parts and they are breaking faster than they can be fixed.

someone in gm has to know as soon as they lose the return customer, he's never coming back to your brand.. burning bridges.

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I can't tell you, how many times, a new GM SUV is beside me at a traffic light, and asks me if I wanted to sell my 2005 Yukon. Some also have said, " I wish I never sold my older one" .

( I'll never sell mine...... never !! )

23Ultimate said:

I bought a 23 Yukon XL Denali Ultimate 6 months ago and it's been nothing but a nightmare. In the shop 3 times with just 9,000 miles on it, first stop was for a lifter fix for 10 days and then the last 2 have been related to the vehicle stranding us while cranking but not starting. $100K+ vehicle with these issues and no courtesy transportation from the dealership on the last issue. (other than an Uber ride home) I would highly encourage you to reconsider purchasing a new Yukon as it's extraordinarily frustrating having such an expensive and unreliable vehicle, I really just wish I had my 2016 Suburban back.

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I am sorry you are going through this. I have been through it too. 2 Yukon 2022 & 2024 the couldn't fix them. see this https://www.tahoeyukonforum.com/thr...tive-2024-and-2022-yukon-diesel.146962/unread
I hope your problem get solve fast.

If this persist you need to use your Lemon Law rights. check your state regulations on it. Good Luck

AAhmed said:

I am sorry you are going through this. I have been through it too. 2 Yukon 2022 & 2024 the couldn't fix them. see this https://www.tahoeyukonforum.com/thr...tive-2024-and-2022-yukon-diesel.146962/unread
I hope your problem get solve fast.

If this persist you need to use your Lemon Law rights. check your state regulations on it. Good Luck

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I am sure you have the owner's manual.... Read the little book about your warranty..... It 'should' say, what your rights are within a warranty repair.
I read mine, back in 1990 ( '88 GMC truck).......
It actually states, " Returned but failed, warranty service, if your 'complaint' is not resolved, and not resolved upon a repeat service request, on the same complaint, ..... There is no date / mileage limitation to the repair". ( paraphrased ) Hence, the "lemon law" will be your protection ( Ha )

23Ultimate said:

I bought a 23 Yukon XL Denali Ultimate 6 months ago and it's been nothing but a nightmare. In the shop 3 times with just 9,000 miles on it, first stop was for a lifter fix for 10 days and then the last 2 have been related to the vehicle stranding us while cranking but not starting. $100K+ vehicle with these issues and no courtesy transportation from the dealership on the last issue. (other than an Uber ride home) I would highly encourage you to reconsider purchasing a new Yukon as it's extraordinarily frustrating having such an expensive and unreliable vehicle, I really just wish I had my 2016 Suburban back.

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Literally had the EXACT same vehicle with the EXACT same experience. 1st time I was stranded was the lifters, second time was a fuel injector while towing a boat out of town with the whole family. 3rd time I was stranded it was due to a "Service Charging System Vehicle May Stall" alert. I now have a 2024 Yukon XL Denali Ultimate with the Duramax and so far so good. Side note: on flat ground @ 75mph, it averages 26mpg.

which engine do you have?

23Ultimate said:

I bought a 23 Yukon XL Denali Ultimate 6 months ago and it's been nothing but a nightmare. In the shop 3 times with just 9,000 miles on it, first stop was for a lifter fix for 10 days and then the last 2 have been related to the vehicle stranding us while cranking but not starting. $100K+ vehicle with these issues and no courtesy transportation from the dealership on the last issue. (other than an Uber ride home) I would highly encourage you to reconsider purchasing a new Yukon as it's extraordinarily frustrating having such an expensive and unreliable vehicle, I really just wish I had my 2016 Suburban back.

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I bought a 23 Yukon Denali 6 months ago and thankfully have not had a single issue. However, on the courtesy car I will mention that I also have a 2022 Honda Passport. Last time I took it in for an oil change, they let me know there was a recall on the wiring harness in the dash, which would take an extra hour to repair. They offered me a courtesy car if I wanted it.

These vehicles are major profit centers for General Motors. It continues to amaze me how many corners have been cut in manufacturing in favor of cost cutting, which benefits the shareholder but hurts the customer. As for the dealers, those that I have had experience with are stuck in the ages where a customer spending $80, 90, 100K+ on a vehicle was only a pipe dream. The level of laziness, complacency and incompetence that I've dealt with at multiple Chevrolet/GMC dealers is astounding and maddening. For the $95K that I spent on my 24 Yukon Denali and the $94K that I spent on my 24 Sierra HD Denali Ultimate, I'd expect at least a similar dealer experience to what I've had in the past with "premium" brands such as Audi, Lexus and Mercedes. There is a Cadillac dealer right next to (and co-owned by) the GMC dealer where I purchased my Yukon and have had the unfortunate experience of having it serviced. Walking into the Cadillac dealer, where you can purchase an Escalade (which we all know is the exact same platform, powertrain, etc. as the Yukon and Tahoe) for not a whole lot more money (depending on trim levels), the perceived atmosphere and experience is far superior than the GMC dealer, which seems stuck in the 1980s and 90s. I basically got rid of my 2022 Tahoe because of repeated horrible dealer experiences with yet another local dealer.

If GM wants to charge this kind of money for their full sized SUVs, why don't the put some of that profit into improving the customer experience. No loaner vehicles? Ridiculous. I was told that my GMC dealer only has 3 loaner vehicles. And this particular dealer has the highest sales volume by far in the region. Even the local Subaru dealer here in Portland has a large fleet of loaner vehicles. And get some service advisors and techs who actually know what they are doing and respect the customer's time.

Sorry for the rant, and to clarify, I'm not advocating that those spending less money or who have older vehicles are entitled to any less when it comes to service. These dealers have had years of record profits (referencing the pandemic, supply chain issues and the "dealer markup" or mandated MSRP pricing that many of us have experienced). From what I've witnessed, those profits clearly weren't put back into the dealerships to make them a better customer experience.

Airman68 said:

These kinds of posts are interesting. Guy spends $100k on a truck and it's junk. I have a hard time relating to this because, in all my years of driving, I dont think I came even close to spending that kind of money on ALL my vehicles, combined. Nothing against people who have them, I'm sure I would if I had the cash. That said, I agree with the lemon law thing, good luck.

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I paid $36K for my 1996 GM SUB K-1500 with all the bells and whistles, including reversing the top and bottom paint colors

My 22 has been running fine since purchased. 14K on it now.

Capital City said:

My 22 has been running fine since purchased. 14K on it now.

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That's great...... I can guess,...it's the specific dealer that services your ride....
( Is the service dept pro-active on issues they notice during a service?)
( What tier-mechanic is pointed to your ride? )
I can assume, certain vehicles were treated better than others during time at the factory...

Since this forum has so many participants, we are sure to hear about a percentage of glitches?

Having said that, I believe my 2005 era, and a a bit later have a better overall history? ( It seems that way ?) Just an opinion....... The new ones do look very cool !!