3M or similar Clear vinyl car wrap. Cheap, tough and invisible. You could try white to cover the scratches. I do this to all my wife’s vehicles. She bangs her shoes or boots to get snow off and scratches the crap out of the door sill. The vinyl comes in hundreds of colors. I get a like 5’ roll...
Did you ever talk with the dealer? I have exactly the same issue on my 2016 Tahoe. Every time someone sits in the seat it makes a popping noise up in the upper back rest area when you start and stop. i like the Snapple cap reference. Exactly what it’s like.
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