Yukon Engine Failure - Buyback?

[DunzoDenali]

2022 Yukon XL - Total engine failure (while driving) at approx 16,000 miles.

Has anyone made any progress with GMC for this issue? Every rep I’ve spoken with won’t ancknowledge the NHTSA investigation, and I’ve been stonewalled by customer service advisors who keep contradicting each other. They just keep assigning new advisors so I can’t make any progress. No timeline for an engine replacement, no indication of any potential resolution.

This is not the first issue I’ve had with this vehicle, nor is it my first hellish experience with the “Customer Care” team.

Does anyone have any advice or experience to share with the buyback process?

The BBB Auto line process?

Any hacks for dealing with Customer Care generally?

 

[WalleyeMikeIII]

Your best bet is get your dealer advocating for you. Are you a long term GM customer, a long term customer of this dealership, etc. Engage the Service Manager and the General Manger at the dealership...they can do a lot for you w/ GM that you can't do for yourself.
Now, if you are a single buyer, flyby on this dealership..you may not get as much help.

GM knows full well they have an issue, and have a backlog of fails to deal with.

You can check your state's lemon law, and see if you fit those parameters.

YOu really don't' give enough info above to know exactly what the issue is, Yes, you had an engine fail, you are entitled to warranty replacement. But you dont' say if your vehicle has been laid up a day or a year...those things would matter. You also don't say what other issues you have had...

Net, leading w/ "buy it back" may be a losing proposition...because GM clearly has enough of these fails lying around that you are one of many asking...

 

[Bkihum]

2022 Yukon XL - Total engine failure (while driving) at approx 16,000 miles.

Has anyone made any progress with GMC for this issue? Every rep I’ve spoken with won’t ancknowledge the NHTSA investigation, and I’ve been stonewalled by customer service advisors who keep contradicting each other. They just keep assigning new advisors so I can’t make any progress. No timeline for an engine replacement, no indication of any potential resolution.

This is not the first issue I’ve had with this vehicle, nor is it my first hellish experience with the “Customer Care” team.

Does anyone have any advice or experience to share with the buyback process?

The BBB Auto line process?

Any hacks for dealing with Customer Care generally?

So i also had issues with 800 customer service who don’t even work for GM,it’s a call center they get paid to give out baloney. Tell them at the start of the call that you are recording the call for future reference.
Get the district manager for your area involved in your issue.

 

[DunzoDenali]

I’ve been assigned a few Regional reps who have been helpful, and host of others who have given me plainly false and contradictory information. Were they intentionally lying or completely uninformed, I’ll never know?

Really I’m just hoping to get any color on resolutions others may have been offered (buyback or otherwise) to help me cut through the noise. How does the buyback process work procedurally? What was the timeline? If not buyback, were they eventually willing to work with you? Etc

Is everyone getting stonewalled on the engine failure issue?

FWIW - I’m outside of my state’s lemon law time limitation despite the vehicles low mileage.

 

[Bkihum]

I’ve been assigned a few Regional reps who have been helpful, and host of others who have given me plainly false and contradictory information. Were they intentionally lying or completely uninformed, I’ll never know?

Really I’m just hoping to get any color on resolutions others may have been offered (buyback or otherwise) to help me cut through the noise. How does the buyback process work procedurally? What was the timeline? If not buyback, were they eventually willing to work with you? Etc

Is everyone getting stonewalled on the engine failure issue?

FWIW - I’m outside of my state’s lemon law time limitation despite the vehicles low mileage.

I feel your pain, I waited 2 months for engines. The first one they changed didn’t even make it past the start up Second engine was ok, but I dumped it after a couple weeks. I just had o confidence in the vehicle. I know a lot of folks are waiting for engines. Not sure when they build there service engines but the regular runs go to the assembly plants first.

 

[DunzoDenali]

Status update: I picked up the Yukon after a complete engine replacement this weekend. I drove it home from the dealership. Just turned it on for the first time since Saturday, and the new engine failed 3 blocks from my house.

 

[Antonm]

Like holy crap, the new engine failed in less than 100 miles type early?
...

 

[DunzoDenali]

Like holy crap, the new engine failed in less than 100 miles type early?
...

Dealership is about 15 miles from my house. I picked it up Saturday and drove it home. I just turned it on this morning and only made it 3 blocks before the new engine died. At least this time it put itself in Neutral?

 

[PPV_2018]

Years ago we used to talk about these trucks going 200, 300k+

Now apparently 15.025 miles is a stretch. We are going in the wrong direction.

Truly sorry for your ordeal. If it was me i probably would have pushed it into the ocean already, assuming i was not still paying on it.

 

[Bkihum]

Status update: I picked up the Yukon after a complete engine replacement this weekend. I drove it home from the dealership. Just turned it on for the first time since Saturday, and the new engine failed 3 blocks from my house.

Incredible but not surprising. Maybe just a problem during setup

 

[KMeloney]

Dealership is about 15 miles from my house. I picked it up Saturday and drove it home. I just turned it on this morning and only made it 3 blocks before the new engine died. At least this time it put itself in Neutral?

This could be the first failure [that I've heard of] that occurred at low speeds. What exactly happened when it failed this time around?

 

[CMoore711]

Years ago we used to talk about these trucks going 200, 300k+

Now apparently 15.025 miles is a stretch. We are going in the wrong direction.

Truly sorry for your ordeal. If it was me i probably would have pushed it into the ocean already, assuming i was not still paying on it.

Agreed. 100%

They’re also every bit of 50%+ to purchase.

Incredible but not surprising. Maybe just a problem during setup

And this sums it up…

The fact that this occurrence isn’t “surprising” is truly quite sad…

 

[Bkihum]

Agreed. 100%

They’re also every bit of 50%+ to purchase.


And this sums it up…

The fact that this occurrence isn’t “surprising” is truly quite sad…

So I had a 2022 Yukon Denali and the engine seized at 21000, 2 months at the dealer and 2nd engine seized during initial start up. That’s why I say it’s not surprising TO ME

 

[CMoore711]

I know I quoted your post @Bkihum, but I’m confident you’re not the only one surprised. Unfortunately

 

[DunzoDenali]

First failure the dash flashed “shift to Neutral” then when I attempted to do so it said “conditions not right for shift”.

Second failure it just stopped, put itself in Neutral, and dash said “Press Start Again”. tried to start it but it just sputtered and clanged.

 

[KMeloney]

First failure the dash flashed “shift to Neutral” then when I attempted to do so it said “conditions not right for shift”.

Second failure it just stopped, put itself in Neutral, and dash said “Press Start Again”. tried to start it but it just sputtered and clanged.

Thanks. How fast were you going when it stopped the second time? (I've only heard of the failure happening at highway speeds.)

 

[blanchard7684]

Was the clanging you heard similar to the first failure?

 

[0x_2a]

My 2023 failed at 18K miles. Two failed lifters. Motor replaced. Then 7 more service visits after due to head gasket leak, valve cover leaks, and exhuast leaks. Opened lemon law case in Ohio (purchase state). 4 months later they responded, offered me $5K cash, argued, they came up to $6.5K cash, I still said no. The replacement block has a loud lifter tick now and I've been to 3 dealerships in the area. The techs hear it and want to fix it, but GM won't approve. Last visit I overhead the call to "GM Internal Tech Level 2", and GM said "it has to throw a code for warranty authorized repair". Ok no code, but a very loud "whack whack whack whack whack". Last time it waited until it threw a rod to throw a code. As of now my lawyer is investigating if we should sue for breach of warranty.

Here's the sound that haunts me to this day (not mine, but exact same) --

 

[jfoj]

@0x_2a

Was the $5k and $6.5k a buyback figure for a 2023? Or was this some form of refund/compensation?

I am sure you can get creative if you had to to get a "Code" to trigger, not that hard, but at the same time, if the engine engine noise is more than fuel injectors or the high pressure fuel pump, this should be enough to investigate and repair. Especially since the engine has already had a fair amount of work by a dealership.

How many miles on the vehicle now?

 

[blanchard7684]

My 2023 failed at 18K miles. Two failed lifters. Motor replaced. Then 7 more service visits after due to head gasket leak, valve cover leaks, and exhuast leaks. Opened lemon law case in Ohio (purchase state). 4 months later they responded, offered me $5K cash, argued, they came up to $6.5K cash, I still said no. The replacement block has a loud lifter tick now and I've been to 3 dealerships in the area. The techs hear it and want to fix it, but GM won't approve. Last visit I overhead the call to "GM Internal Tech Level 2", and GM said "it has to throw a code for warranty authorized repair". Ok no code, but a very loud "whack whack whack whack whack". Last time it waited until it threw a rod to throw a code. As of now my lawyer is investigating if we should sue for breach of warranty.

Here's the sound that haunts me to this day (not mine, but exact same) --

Is that on start up or constant?