I have a 2023 GMC Yukon XL. I bought it brand new. I currently have 11K miles on it.
Periodically when I'm driving in the rain with my front windshield wipers on they totally stop working. I try every setting on the wiper dial (all intermittent settings and LO and HI) and they won't start working again. I will be driving at any speed up to 65 mph. They'll stay off for anywhere from 5-15 minutes and then just start working again. Everything else on that stem will continue working properly (all settings for rear wipers, turn signals, even the windshield wash button -- but no wipers).
This is clearly very dangerous and very bad. I've taken it to my GMC dealer, but they cannot find fault because it's not failing at the particular moment they are troubleshooting it. They've told me "too bad" which to me is ridiculous and they won't try swapping out parts to find a solution. I've escalated to GM Customer Service but so far they've only told me to seek a second opinion.
I have 2 questions:
1. Has anyone seen or heard of this before and have any recommendations on what could be wrong?
2. Does anyone have any advice on how to get better support from GM/GMC for something that is clearly a significant safety issue for a truck that is still under warranty?
Periodically when I'm driving in the rain with my front windshield wipers on they totally stop working. I try every setting on the wiper dial (all intermittent settings and LO and HI) and they won't start working again. I will be driving at any speed up to 65 mph. They'll stay off for anywhere from 5-15 minutes and then just start working again. Everything else on that stem will continue working properly (all settings for rear wipers, turn signals, even the windshield wash button -- but no wipers).
This is clearly very dangerous and very bad. I've taken it to my GMC dealer, but they cannot find fault because it's not failing at the particular moment they are troubleshooting it. They've told me "too bad" which to me is ridiculous and they won't try swapping out parts to find a solution. I've escalated to GM Customer Service but so far they've only told me to seek a second opinion.
I have 2 questions:
1. Has anyone seen or heard of this before and have any recommendations on what could be wrong?
2. Does anyone have any advice on how to get better support from GM/GMC for something that is clearly a significant safety issue for a truck that is still under warranty?