MCiavaglia
TYF Newbie
- Joined
- Jul 20, 2017
- Posts
- 3
- Reaction score
- 4
With great dismay and frustration, I post this thread. I own a 2015 Tahoe with 34,000 miles. It has been at my local dealer since June 7, when the A/C quit blowing cold. The diagnosis was a bad condenser. The service writer advised me that it will be "weeks, likely longer" before a replacement condenser is available. In fact, no one can provide any estimate of a time frame. The service manager tells me that GM has quit responding to dealers' inquiries about the estimated delivery date for the replacement condenser. The service manager also tells me that (as of the June 7 drop off date for my Tahoe), she already has two other vehicles awaiting the same condenser, one of which she already had for a month.
I have reached out to GM through the maze of it's consumer help channels, to no avail. The dealer can't be blamed, as they are at the mercy of GM. From my limited research, this problem appears to be widespread and includes 2014 Tahoes as well. If I was to venture a guess, I suspect this a design or manufacturing defect, for which they now seek a redesign or another supplier. I completely understand - this is a mechanical device and problems occur. But giving consumers (and dealers, as I understand) the perpetual silent treatment is wholly inexcusable.
I am at wit's end. Given the number of these vehicles in Texas, I have filed a complaint with the Texas Attorney General's Consumer Affairs Division. I am also reviewing potential legal remedies, as the Texas Deceptive Trade Practice Act may indeed be applicable. Given the DTPA's damage model, which can include recovery of attorney's fees, punitive damages and triple damages, GM may have substantial exposure in a lawsuit or - in an even more dire circumstance for GM - a class action lawsuit. As consumer law is not my area of practice and expertise, I have initiated a review of this matter by some very successful and experienced consumer class action attorneys. I await their evaluations.
If anyone has a solution to this problem, please educate me. In the absence of a solution, if any similarly situated person is interested in pursuing this matter as I have described, please post a response. In my 58 years on this earth, I have never sued anyone. But that may soon change. I am beyond frustrated and my patience and cordial nature have thus far gone unrewarded.
I have reached out to GM through the maze of it's consumer help channels, to no avail. The dealer can't be blamed, as they are at the mercy of GM. From my limited research, this problem appears to be widespread and includes 2014 Tahoes as well. If I was to venture a guess, I suspect this a design or manufacturing defect, for which they now seek a redesign or another supplier. I completely understand - this is a mechanical device and problems occur. But giving consumers (and dealers, as I understand) the perpetual silent treatment is wholly inexcusable.
I am at wit's end. Given the number of these vehicles in Texas, I have filed a complaint with the Texas Attorney General's Consumer Affairs Division. I am also reviewing potential legal remedies, as the Texas Deceptive Trade Practice Act may indeed be applicable. Given the DTPA's damage model, which can include recovery of attorney's fees, punitive damages and triple damages, GM may have substantial exposure in a lawsuit or - in an even more dire circumstance for GM - a class action lawsuit. As consumer law is not my area of practice and expertise, I have initiated a review of this matter by some very successful and experienced consumer class action attorneys. I await their evaluations.
If anyone has a solution to this problem, please educate me. In the absence of a solution, if any similarly situated person is interested in pursuing this matter as I have described, please post a response. In my 58 years on this earth, I have never sued anyone. But that may soon change. I am beyond frustrated and my patience and cordial nature have thus far gone unrewarded.
