So Gm customer service was useless as I stated they reopened the case upon seeing the pics just to say they won't do anymore for me. What a waste of my time.
Dealer is definitely an issue but if you call GM customer service for help then that is the company's responsibility at that point. They should be doing everything they can to resolve this since they stand to lose a long term customer and my entire immediate family.
As of last night I got an email from the GM rep Louis that stated upon review if the pics the case would be Reopened and that a customer service Rep ( district specialist ) would be in touch. Today I received a vm that Gm got the pics and would like my side if the story but that it would not...
Been hearing a front end clunking noise since 20,000 miles had it the dealerships at least three tines being checked when oil changes being done. Always checks out. Today I had to drive through a field and it Sounded like a truck built in the 70's. When I got home I rocked all the wheels...
They are no help and the dealer cut Ties. I took the truck and told the dealer was unhappy within a day.
Pointe GMC In Nj allows this kind of work and claims they did me a favor by even fixing it. Its worse than when it started. I'm thinking a lawyer.
Right? So its not just me right.
Louis I asked in private if you or GM wanted pics of the fix before you agreed with the dealership's lies. Maybe you should give these pics and the pics of my service records that shows I was within warranty when I brought this in to someone at GM that...
No help will be coming as this was Louis's email to me.
Mr.D. ,
Thank you for providing your case number. I’m sorry that you are not satisfied with the resolution of your case; however, I will have to agree with the resolution.
I apologize, but we will be unable to offer further...
Agreed about tape lines. However actually had enough if a line that I got my finger nail under it and paint chipped off at the same corner it had originally started. The body shop owner told me I shouldn't have put my finger nail there and of course that chipped it. LOL not acceptable. He...
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