Worst shipping ever. Almost everything I receive has Zero packaging and gets damaged.

96-2D-Hoe

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Was just about to install the AC compressor I bought last year and found the compressor clutch pulley has scuffs on it and does not spin evenly. The reason I did not install it last summer is RockAuto shipped me a condenser in the retail packaging that got damaged in shipping multiple times. Now they say I should have reported this damage to them in 30 days and I cannot return it. Complete BS from a BS company that is incapable of safely packaging items they ship. The amount of times I've received damaged parts is ridiculous. No more. I've spent a few thousand dollars with you over the past few years but I will never spend a penny with you again.
 
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96-2D-Hoe

96-2D-Hoe

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When they ship heavy or fragile items in retail packaging It's not surprising they get damaged. I've received items multiple times poorly packaged with holes on the shipping boxes. Can blame FEDEX all you want but if the items aren't packaged safely it doesn't matter who the carrier is, shit will get damaged.
The compressor was in a lightweight box with no packaging. Retail box was beaten up but had no holes in it. It was sealed in plastic and as I didn't remove it I didn't see the damage. No idea how the pulley got scratched / scuffed as there was no hole in the box. I also just noticed the pulley has a dent where the scuff is too.
They shipped me a condenser 3x in the flimsy retail box with no packaging. in fact they removed the packaging from one of the boxes they sent. Condensers arrived hanging out of the boxes bent and twisted. And THAT is why I didn't install it all and have AC last year. They finally gave up and said they wouldn't ship me again. Had to buy a condenser elsewhere.

If I install this compressor it will fail soon from the vibration, but as I've asked for a replacement I can't even ask for a factory warranty claim now either. Complete BS on a $250 part.
 

Doubeleive

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When they ship heavy or fragile items in retail packaging It's not surprising they get damaged. I've received items multiple times poorly packaged with holes on the shipping boxes. Can blame FEDEX all you want but if the items aren't packaged safely it doesn't matter who the carrier is, shit will get damaged.
The compressor was in a lightweight box with no packaging. Retail box was beaten up but had no holes in it. It was sealed in plastic and as I didn't remove it I didn't see the damage. No idea how the pulley got scratched / scuffed as there was no hole in the box. I also just noticed the pulley has a dent where the scuff is too.
They shipped me a condenser 3x in the flimsy retail box with no packaging. in fact they removed the packaging from one of the boxes they sent. Condensers arrived hanging out of the boxes bent and twisted. And THAT is why I didn't install it all and have AC last year. They finally gave up and said they wouldn't ship me again. Had to buy a condenser elsewhere.

If I install this compressor it will fail soon from the vibration, but as I've asked for a replacement I can't even ask for a factory warranty claim now either. Complete BS on a $250 part.
no offense but the 3 attempts on the condenser wasn't enough to make you look a little closer at the ac pump?
just saying I have had nothing damaged from rockauto per say but yes they do lack in the packing department, probably minimum wage flunkys that could care less.
auto parts to dealers are usually shipped on a pallet LTL freight and are shrink wrapped and individually packaged for retail sale which does not require much packaging, when they get shipped individually without extra padding is when things like this occur.
also with rockauto 3 strikes and you are out, really doesn't matter if it was there fault, the part was bad or what not they don't care.
AND any damage claims have to be filed within 30 days, that is industry standard.
 
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96-2D-Hoe

96-2D-Hoe

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no offense but the 3 attempts on the condenser wasn't enough to make you look a little closer at the ac pump?
Why would that make me unpack the compressor? I did take a decent look at it. But only noticed the damage when I saw the pulley wasn't spinning evenly.
I've had loads damaged items from them. I haven't returned all of them. They even sent me a "new" battery that was at 11volts.
You guys can take the crap shoot of shipping. I won't use them again. I don't save time or money at the parts store.

Edit
And don't forget the only reason I didn't find this in 30 days is because they were incapable of shipping a condenser. Had I received one I could actually use I would have found it. And now I can't even file a fatory warranty claim. F them.
 
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Blackcar

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Why would that make me unpack the compressor? I did take a decent look at it. But only noticed the damage when I saw the pulley wasn't spinning evenly.
I've had loads damaged items from them. I haven't returned all of them. They even sent me a "new" battery that was at 11volts.
You guys can take the crap shoot of shipping. I won't use them again. I don't save time or money at the parts store.

Edit
And don't forget the only reason I didn't find this in 30 days is because they were incapable of shipping a condenser. Had I received one I could actually use I would have found it. And now I can't even file a fatory warranty claim. F them.
I agree Rockauto is a hassle and a lot of times it not the cheapest. Like several posters have said poor packaging and they don't seem to care about straightening packaging up.
 

Gilla

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Rockauto will NOT refund 2 day shipping if it is late. They have a deal with FEDEX. I went round and round with this. I paid for it and it took 9 days. Wont buy from them anymore. Dishonest, no respect.
 

wjburken

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I have a few thoughts in this based on lessons learned both personally and professionally.

1) It is the recipient’s responsibility to inspect a package and report any damage in a timely manner. I make my receiving people open every package within 8 working hours of getting it. If there is any sign of damage to the package, we will not sign for it until it is inspected.

2) It is common practice for a distributor to send items in the package it came in from the manufacturer. To expect them to take that time and expense to repackage everything is not realistic.

3) Once a package is handed over to a freight company, no matter what delivery service was paid for, the shipper has no control over how long it actually takes. Since the beginning of COVID, UPS has flat out stated told my company that even if we pay for next day or 2 day delivery, they will not guarantee it. FedEx isn’t any better.
 

Joseph Garcia

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I agree with @wjburken . I fully inspect the contents of any package I receive upon receipt, and I mean tear open the package and individually inspect each item in the package. That is clearly my responsibility. There is nothing worse than getting partially into a job, only to discover that you have a damaged part or a missing part that you thought that you had received.

Maybe, I'm an outlier, but in all the years that I've been doing business with Rock Auto, I've never had to return a part, due to damage.
 

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