A little venting: My daughter's vehicle had a passenger side airbag controller recall issued a bit ago and since the local Chevrolet dealership is much closer to me, we swapped vehicles so I could get this recall completed. Called them up three weeks ago and set up an appointment the following week (I did ask and they said they had the part in stock). Showed up and they check the vehicle in, asked if I was going to wait for it (I did not - to busy to sit around in a dealership). Was called 6 hours later and told they no longer had the part (it was put on another vehicle) and I needed to schedule another appointment. Obviously, I was not happy and asked how that could happen and why wasn't the part held for my vehicle's VIN like I was told would happen. Told it was their mistake and would not happen again. They had another control module arriving in a week so I verified the part was in and scheduled the appointment for yesterday. Now for the real frustrating piece - checked the vehicle in at 0745 and again I just dropped it off, told it would take 60-90 minutes and would be completed in the morning. Lunchtime came, no phone call so I called them and was told that my team lead was in the shop but would call me when she got back to the front. To hours came and went with no phone calls, so I called again. Was told by my team lead that she would go back and check the status - I thought that she was already doing that two hours ago. Well 2 hours pass before I was able to call again, because you got it, no phone call from them. It's now 4:00 and I can't get through to a warm body. Go online and found a different number - I get through right away to my team lead and she told she was about to call me to tell me that it would not be done today. Wow, now I'm really not happy. She stated they were down two experienced service techs and another on vacation. She was very clear that she does not prioritize the work that gets accomplished in the shop. So my assumption is there is a shop manager and they got behind and prioritized the work for the day and although I had an appointment it wasn't a priority. I asked her, what if I stayed and waited for the vehicle, would I have been there all day. She stated "No, if I stayed it would have been coded different and it would have been completed". So still not happy but not something I can change at this point, end of day and all. I was asked if I want to leave the vehicle or pick it up and drop it off in the morning. I asked will it get serviced or will it get prioritized out of the work schedule. She said she would ensure it gets done. But I said, you just told me you don't prioritize the work in the shop. She said she would ensure the head service manager prioritizes my car. So then I asked to speak with this service manager. How convenient - she left for the day. We'll see if it gets completed today. But I will be calling said Service Manager.
Update: Talked to the Service Manager, very apologetic, said it should never have happened and said they were already working on it. Picked it up at 1030. I received two free synthetic oil changes for my troubles.
