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Long term owners of BlackBear Autocal tunes.

Discussion in 'Performance' started by itsbo1313, Jan 18, 2020.

Sponsored By: Black Bear Performance
  1. Geotrash

    Geotrash Supporting Member

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    That was my worry, but after 3 weeks I sent them a gentle reminder note and heard back from Justin that they were working toward it. So I decided not to pester them again because I want them to feel like they have the time and space to do it right since it's a non-standard request (new cam).
     
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  2. Geotrash

    Geotrash Supporting Member

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    Still no joy. :-(


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  3. ivin74

    ivin74 05 NBS Nali

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    They have had your request since late January and they still have not send you the files?
     
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  4. Rocket Man

    Rocket Man Build It Better Supporting Member

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    Shannon @BlackBearPerf can you look into this? Seems this needs to be taken care of.
     
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  5. Geotrash

    Geotrash Supporting Member

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    Yes, that’s right. Thanks guys!


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  6. ivin74

    ivin74 05 NBS Nali

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    Must be the pandemic that is causing the delays, lol
     
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  7. BlackBearPerf

    BlackBearPerf Supporting Vendor Supporting Member

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    PM me your full name and I can see where you are at on the to do list, tune updates are taking a long time 20+ business days, new tunes are usually about 7 business days.
     
  8. Geotrash

    Geotrash Supporting Member

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    Thanks! Will do! It’s been about 35 business days in my case. I’m not upset but it would be a good boost to Black Bear’s customer experience to communicate what folks can expect when they send their files in.
     
  9. Rocket Man

    Rocket Man Build It Better Supporting Member

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    Thanks Shannon.
     
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  10. Geotrash

    Geotrash Supporting Member

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    Tune came in last Thursday. Very little adjustment needed, which is great. Justin, as always, did his homework and gave it his full attention. That attention is worth the wait for the retune, and keep in mind he got me the tune I needed for the initial start after the first cam swap in less than a week, so that’s great.


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