Broken Motor Mounts

[taxman]

osidesurfer365,

That makes me very happy to hear that you are pleased with the end result regarding broken motor mount. I am glad I could assist.

Sincerely,

Jennifer T.
GM Customer Care

Jennifer,

I have the exact same issues as osidesurfer365. I just found out my motor mount is broken and the dealership said it would be $530 plus tax. I also have the notorious cracked dashboard in my Tahoe. What can you do to help me with these issues?

Thanks

 

[GM Customer Service]

taxman,

Hello! I am sorry to hear that you are experiencing an issue with your vehicle. I cannot guarantee any cost assistance but I would be happy to look into this concern for you. Please private message me including your contact information, VIN, current mileage, and preferred dealership?

Jennifer T.
GM Customer Care

 

[justa5o]

motor mount

Can anyone suggest where to get an after market mount for drivers side. I saw someone mention Anchor motor mount. Part number?

 

[TXMaverick]

Anchor 3211. Available from Rockauto and sometimes Amazon.

 

[Alobar]

Add me to the club of broken motor mounts. 2007 Yukon XL Denali 138,000. Never been off-road. Driven by a soccer mom dropping off kids and beach trips. Shop quoted 9.75 hours labor. Un freaking believeable. Jennifer T, you out there?

 

[Goodinblack]

Dang guys. This suxks

---------- Post added at 04:13 PM ---------- Previous post was at 04:00 PM ----------

Thanks Jennifer, I went ahead and just did it myself. Thank you though, it is appreciated.

For those of you with 2WD versions it's not real easy but it's doable by any basic backyard mechanic and you don't have to remove the inner fender well. The hardest part by far was the motor mount to frame bolts. GM used Loctite Red on those bolts so will will need a lot of leverage (and a universal joint adapter) to get those 3 out. The 4 engine-side bolts are easy. When you are lowering the engine down after mounting the new mount to the block you'll need to be underneath and, using a tool (NOT your fingers), help the locator pin get into position as you lower the engine back down. One other thing, if your vehicle uses an Anchor 3211 be sure and use the original locknuts off the old mount to attach the frame mount, not the crappy standard nuts Anchor choose for some stupid reason.

You have to undo the right side Mount bolt as well right?

---------- Post added at 04:17 PM ---------- Previous post was at 04:13 PM ----------

I mean the cross through bolt

 

[GM Customer Service]

Add me to the club of broken motor mounts. 2007 Yukon XL Denali 138,000. Never been off-road. Driven by a soccer mom dropping off kids and beach trips. Shop quoted 9.75 hours labor. Un freaking believeable. Jennifer T, you out there?

Hey there Alobar,

I can definitely understand your frustrations. Please feel free to send us a private message referencing your concern and we will be glad to help. We look forward to hearing from you soon!

Kristen A. (Assisting Jennifer)
GM Customer Care

 

[KMeloney]

What's the symptom of a broken mount? I'm getting a "clunk" that feels like it's somewhere low and near the firewall when applying the brakes sometimes. Don't know if it could be a broken mount or the ol' slip yolk clunk.

 

[NathanJax]

What's the symptom of a broken mount? I'm getting a "clunk" that feels like it's somewhere low and near the firewall when applying the brakes sometimes. Don't know if it could be a broken mount or the ol' slip yolk clunk.

that... but just to be sure, open your hood, have someone look at your motor, put it in drive and with you foot ******* THE BRAKE, hit the gas pedal with your other foot. your motor will move a good inch or two or 3

 

[KMeloney]

that... but just to be sure, open your hood, have someone look at your motor, put it in drive and with you foot ******* THE BRAKE, hit the gas pedal with your other foot. your motor will move a good inch or two or 3

Got it. Other than that test, since I have a lube/oil change coming up soon, will my mechanic be able to tell, visually, that a mount is broken, or is it tough to visually diagnose?

 

[NathanJax]

Got it. Other than that test, since I have a lube/oil change coming up soon, will my mechanic be able to tell, visually, that a mount is broken, or is it tough to visually diagnose?

hard to visually see because the weight of the motor is pushing the mount down (together) if you get what I'm saying.

 

[Goodinblack]

Dont do the test with your wife behind the wheel

LOL

 

[KMeloney]

hard to visually see because the weight of the motor is pushing the mount down (together) if you get what I'm saying.

Exactly what I was getting at. Thanks!

 

[Goodinblack]

Exactly what I was getting at. Thanks!

Maybe be able to see frayed and deteriorated rubber on the sides

 

[mtbonnell]

A 2007 Tahoe with a broken motor mount

Seeking assistance from the GM Customer Service folks. Saw your other postings in this forum. My college son drives my old 2007 Tahoe. We found out yesterday from a gas station mechanic that the Tahoe has a broken motor mount as well. Would you be able to help with Capitol Chevy in Austin TX with getting a reasonable priced repair. We are going to call their service department when it opens tomorrow morning at 7:30a CST. Please feel free to contact me. Thanks in advance for any help you can provide.

 

[GM Customer Service]

Seeking assistance from the GM Customer Service folks. Saw your other postings in this forum. My college son drives my old 2007 Tahoe. We found out yesterday from a gas station mechanic that the Tahoe has a broken motor mount as well. Would you be able to help with Capitol Chevy in Austin TX with getting a reasonable priced repair. We are going to call their service department when it opens tomorrow morning at 7:30a CST. Please feel free to contact me. Thanks in advance for any help you can provide.

Hi there,

Thank you for reaching out to us! Although I cannot guarantee cost assistance, I would be happy to look further into your situation and reach out to your dealership on your behalf. Would you mind sending me a private message with your full contact information, VIN and mileage?

Thanks,

Andraya
GM Customer Care

 

[Alobar]

Update: Took the Yukon to the dealer for inspection, GM denied any assistance whatsoever. Too old, too many miles. While that's a valid excuse for typical wear items, I would certainly not classify a motor mount as one of them. Given the number of complaints, GM clearly has a problem with this issue. I was hopeful for some kind of help, but alas. So much for repairing their public image.

Sent from my Nexus 7 using Tapatalk 4

 

[hourang]

with how many of these fail, surprised they dont make poly mounts for this.

could maybe just plate the stock mounts. weld a solid plate between the two metal ends, like a solid mount. if you just did the drivers side it would probably still be smooth.

 

[Suburbinator]

While that's a valid excuse for typical wear items, I would certainly not classify a motor mount as one of them. Given the number of complaints, GM clearly has a problem with this issue. I was hopeful for some kind of help, but alas. So much for repairing their public image.

Motor mounts wear out - on every car. Manufacturers use rubber and rubber breaks down. I've worked for Lexus, Chrysler/Jeep and European auto repair facilities and have replaced them on nearly everything. At the Lexus dealership, we replaced them at 60k miles. When was the last time anyone here checked theirs as part of routine maintenance?

 

[jp6363]

Broken Motor Mount (frustrated with dealer)

I am frustrated too! I took my 2009 AWD Escalade to the dealer while it was still under warranty because I was experiencing the same clunking noise associated with a broken motor mount. I’m frustrated because before taking it to the dealer I had a close friend of mine that owns a large auto repair shop in the building next to my business check it out first to make sure that’s what it was since the dealer is 45 – 1hr away in traffic. His professional diagnosis was a broken motor mount so off I go to the dealer since its still covered under warranty. I have the dealer check it out and the mechanic told the service advisor and myself there was “nothing wrong with it” even though I know my own vehicle and when something has changed or makes a new sound I notice it. Well taking the dealers word for it even though I knew it wasn’t right I kept on driving it, now that the warranty ran out 9k miles ago and the motor is moving about 6” guess what, it’s the motor mount, surprise surprise. The bigger surprise is that before it was covered under warranty when I originally took it in for the problem now its going to cost me $1200 to fix a problem that should have been fixed before. This is extremely frustrating and if it were just going to cost a few hundred dollars to fix the problem I would still not be happy, but I would just deal with it, but because the dealers mechanics said “nothing is wrong with it” that’s another story. That mistake is now costing me $1200 to fix! I have several friends that have also dealt with motor mount issues on their escalades as well along with numerous individuals on this site too. You would think GM would have used a more heavy duty motor mount for this application, especially considering the cost of this vehicle and the size of the engine and the power it has in order to move this beast with the performance it has. I understand things wear out, its normal and understandable and had they found the problem when I first took it in I would be another very happy Cadillac customer right now, instead I am a very unhappy Cadillac customer with a $1200 repair ahead of me.