2022 Tahoe w- 7950 miles dead in the road

[PNW-FL Wanderer]

Curious - does your repair order mention anything about programming the fuel pump control module? Also, does it mention the part number they installed?

I do not see a part number, however I do see something about "Body Control Module Reprogramming with SPS". Not sure whether that means "reprogramming the fuel pump control module".

 

[StephenPT]

I do not see a part number, however I do see something about "Body Control Module Reprogramming with SPS". Not sure whether that means "reprogramming the fuel pump control module".

Thanks for the follow-up. Could be that they reprogrammed the BCM to take care of the DRL recall.

 

[Geotrash]

My guess is they didn't want to try and save $10 on the part; but rather there is some corporate bureaucracy requiring warranty parts to be sourced from some "internal" source (meaning, not having already been sold to a parts distributor, but rather from GM's own parts inventory). Net, it could be that your dealer had no choice but to order the warranty part through the warranty parts channel. And in that channel, the part was not available.

Now, I don't know this for sure; but I am guessing the dealer doesn't get reimbursed for parts or labor for warranty repairs unless they follow the GM designated warranty procedure...so...because the part wasn't available via the warranty parts supply chain, your situation happened. Could this be improved; one would think. But, if you look at it from GM's perspective, they are probably trying to avoid a bunch of parts resellers buying up parts, then reselling them back to GM at a profit...

Regardless, you are correct, that it affected the customer experience....and that should be a priority for a customer buying an $80k+ vehicle...

Well said, and I suspect you’re correct.

 

[Z15]

I also had another time about two weeks ago, where I needed a hose for my fuel tank that came out of Michigan. The vehicle was down and they would not send it overnight. 3 to 5 days to get there and of course no loaner.

They have contracts with dedicated trucking company's to deliver parts to the dealer and they will not send Fedex or UPS. Many parts are there the next day but some parts are not inventoried in all distribution centers. For instance when the lifters failed in my 6.2L they had to wait till the following Monday (from Weds) because the truck from that DC only runs once weekly on Monday/Tuesday when it arrives, its farther distance (400+ miles). Their normal DC (200 miles) its every other day, if in stock at DC.