- Apr 29, 2021
- Reaction score
I'm wondering if any members have had sketchy service at a Chevy dealer and how you handled it. I took my 2015 Tahoe LTZ in for inspection and general service in January. I dropped off the vehicle the day before the scheduled service and to my surprise they completed it that day. Among the services they completed were a check of the electrical system and tire rotation. I gave them a good review on my survey from GM. Less than a month later my battery died while I was at a store. It appeared it may have been an original battery. The Tahoe ran noticeably better as soon as the battery was changed. OK, maybe it was a fluke and was not able to be found on the system check. Later in February I took the Tahoe to the Chevy dealer where I purchased it (a two hour drive from home) for warranty work. As I'm standing at the counter one of the techs there said "Hey, do you know you're missing a lug nut?" Holy s..t. In my decades of driving I NEVER have lost a lug nut - even on tires I changed on the side of the road. I looked over and sure enough, there was a lug nut missing on the front right. The tech then found a lug nut on the OTHER front wheel that was loose! I called the local Chevy dealer on my return home and left a message for the guy listed on their website for complaints on service. I heard NOTHING for a week. I then left another message and said "Well, if you don't have the time to talk to me I guess I'll just have to contact the owner." I received a callback 15 minutes later. He said he never got my message (sure...) and then apologized. There was no offer to give me a break on what I paid for the service or even a discount on my next visit. A few weeks later I returned to the distant Chevy dealer to get the warranty work completed and I was charged for the lug nut and service to check and tighten all of the rest of the lugs. The bill wasn't much, but I would like to get the local dealer to pay up and maybe do more than a weak apology. Any thoughts? THANKS!!!